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Computer freezing, possibly overheating?


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10 replies to this topic

#1 KelThuzad0398

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Posted 12 September 2016 - 03:57 PM

I've had issues with my computer freezing occasionally. This freezing, as far as I can remember, is always while the computer is under stress. It's a custom built computer and the parts list is below.

Sapphire Raedon R7 260X
AMD Athlon X4 860K Kaveri Quad-Core 3.7 GHz Socket FM2+ 95W AD860KXBJABOX Desktop Processor
EVGA 500 B1 100-B1-0500-KR 80+ BRONZE 500W
Deepcore Tesseract case
G.SKILL Ares Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 2133 X2 (16 GB RAM)
Seagate Desktop HDD ST1000DM003 1TB 64MB Cache
5 fans (2 intake, 3 exhaust)
Running on Windows 7 Home Premium 64-bit

The top two exhausts have dust filters but the two intakes and the back exhaust do not.\

Just to be certain, when I say 'idling' I mean not under gaming stresses; the computer is still at some load from web browsers.

It was dusted out about two weeks ago when it was freezing when playing games (Warframe). It would freeze reliably when playing larger maps or multiplayer, where more enemies spawned and the computer was under the highest amount of stress from the game. The freezing halted for a short while, but has recently occured again, though with less frequency.

When freezing, the sound becomes silent. The computer needs to be force restarted. On one freeze, attempting to restart too quickly (within 3 seconds of the freeze) had the computer (I think it was the motherboard?) beeping every 2 seconds until it was forced into shutdown by holding the power button. Most often, hitting the restart button will restart the computer as if it was forced into shutdown.

At first, I thought it might be a driver issue, but multiple attempts to reinstall drivers including a clean installation in safe mode have not helped. Virus scans from Malwarebytes, Superantispyware and Windows Defender have not found anything. The computer has had blue screen issues in the past, one about a month ago, and before that they were from the past year. The computer would reliably blue screen when in the power options the computer was told to turn off the display. The computer is now told to put the computer to sleep after an hour of inactivity and has avoided most blue screens.

I'm using two programs, Core Temp and HWMonitor to determine what the temperatures of the computer are. Core Temp will generally show idling at 0-20 degrees celsius and reach a max of 67-70 degrees celsius under stress, incresing recently to the 70. When first dusted, it reached a maximum of 67 degrees under stress. It also says the Tj. Max is 80, and I've never seen Core Temp reach that temperature, though I can't say for certain that it never has as I cannot check the temperature it was at when it crashes.

HWMonitor shows differently; It says that the processor package temperature idles at 50-80 degrees celsius, and reaches heights of 120 degrees celsius under stress. Other temperatures are closer in line with normal temperatures. The graphics card reaches 75 under stress, and most of the other components are around 40 degrees, with the exception of the mainboard, which reaches 82 degrees under stress. Attached to this post are the monitoring data and the smbus data from HWMonitor.

When touching the computer it feels cool and under stress it feels warm or moderately hot, but not hot enough to force removal. Under stress however the air from the top exhausts feels room temperature or slightly warm.

For a while, I thought one of the sensors HWMonitor was using was incorrect. I thought that if the CPU had regularly been reaching 120 degrees under stress it would have already melted or fried. Looking at product reviews for the graphics card and processor, I'm a bit more worried. The processor reviews mention overheating issues and the card reviews report freezing issues. Some of the product reviews say that the heatsink isn't good enough for the processor. I've thought about getting dust filters for the intakes, but the exhausts on top don't seem to put through as much air with the dust filters as the one on the back. I'd imagine getting dust filters for those intakes would make this problem worse, and even if they did help I think this problem is beyond that. I've also considered removing the top dust filters that came built into the case as they seem to lessen the air flow out of those exhausts compared to the back one, but I don't know enough about air flow and did not trust my own evaluation on that front.

Are the HWMonitor temperatures correct? If so, how do I address the overheating issue?

I'm not absolutely sure this is an overheating issue as I'm not familiar with computers, but if it truly is getting to those temperatures it's best to deal with it now. I believe this is a hardware issue, but the symptoms are the freezes. The freezing is an issue that I'd like solved, but the main point of this post is to find out of those temperatures are true and the computer is actually overheating. If this doesn't belong in the hardware forums then I apologize.

Thank you for any assistance you can give.

 

Attached File  Monitoring Data.txt   30KB   2 downloads

 

Attached File  smbus Data.txt   4.07KB   1 downloads



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#2 hamluis

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Posted 12 September 2016 - 05:28 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#3 KelThuzad0398

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Posted 12 September 2016 - 05:48 PM

Thank you for your response.

 

http://speccy.piriform.com/results/3Zc71zmjCIOlkFikyjTzsSO

In the Minitoolbox post, I have replaced the name of the computer with User.

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by User (administrator) on 12-09-2016 at 18:42:15
Running from "C:\Users\User\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: To be filled by O.E.M. Manufacturer: Gigabyte Technology Co., Ltd.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/11/2016 04:43:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/08/2016 05:06:36 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2016 07:23:29 AM) (Source: ESENT) (User: )
Description: wuaueng.dll (1144) SUS20ClientDataStore: The database page read from the file "C:\Windows\SoftwareDistribution\DataStore\DataStore.edb" at offset 213942272 (0x000000000cc08000) (database page wuaueng.dll0) for 32768 (0x00008000) bytes failed verification due to a page checksum mismatch.  The expected checksum was [eeb2114d91d975e2:f1b50e4af4191996:fa2605d92a9919ce:bb63449c7f8819ab] and the actual checksum was [10da10daeba1a045:f1b50e4af4191996:805e805e2a9949ee:bb63449c7f8819ab].  The read operation will fail with error -1018 (0xfffffc06).  If this condition persists then please restore the database from a previous backup.  This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

Error: (08/26/2016 09:56:33 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/26/2016 09:25:20 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/26/2016 02:10:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/25/2016 03:13:11 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/24/2016 10:20:54 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/24/2016 09:27:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/24/2016 09:20:36 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (09/12/2016 05:49:43 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1
.

Error: (09/12/2016 08:41:16 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (09/12/2016 08:41:12 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (09/12/2016 07:39:21 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (09/11/2016 04:41:51 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:39:43 PM on ‎9/‎11/‎2016 was unexpected.

Error: (09/11/2016 01:46:36 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (09/11/2016 08:22:52 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (09/11/2016 07:08:43 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (09/10/2016 03:52:54 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (09/08/2016 05:05:23 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Microsoft Office Sessions:
=========================
Error: (09/11/2016 04:43:29 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/08/2016 05:06:36 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2016 07:23:29 AM) (Source: ESENT)(User: )
Description: wuaueng.dll1144SUS20ClientDataStore: C:\Windows\SoftwareDistribution\DataStore\DataStore.edb213942272 (0x000000000cc08000)32768 (0x00008000)-1018 (0xfffffc06)[eeb2114d91d975e2:f1b50e4af4191996:fa2605d92a9919ce:bb63449c7f8819ab][10da10daeba1a045:f1b50e4af4191996:805e805e2a9949ee:bb63449c7f8819ab]6528 (0x1980)

Error: (08/26/2016 09:56:33 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/26/2016 09:25:20 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/26/2016 02:10:44 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/25/2016 03:13:11 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/24/2016 10:20:54 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/24/2016 09:27:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/24/2016 09:20:36 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
ACP Application (HKLM\...\{07C9D18D-946C-A063-FAC5-F49341F96D2A}) (Version: 2016.0811.0433.30 - Advanced Micro Devices, Inc.) Hidden
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.213 - Adobe Systems Incorporated)
Adobe Flash Player 22 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 22.0.0.209 - Adobe Systems Incorporated)
AMD Install Manager (HKLM\...\AMD Catalyst Install Manager) (Version: 9.0.000.4 - Advanced Micro Devices, Inc.)
Audacity 2.1.0 (HKLM-x32\...\Audacity_is1) (Version: 2.1.0 - Audacity Team)
BOSS (HKLM-x32\...\BOSS) (Version: 2.1.1 - BOSS Development Team)
Call of Juarez Gunslinger (HKLM\...\Steam App 204450) (Version:  - Techland)
Catalyst Control Center Next Localization BR (HKLM\...\{18421B49-0A0E-33FF-6B53-276208C98CF3}) (Version: 2016.0811.443.6667 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{F5FF32ED-0234-3AB8-4AB1-CF5C6FB2C187}) (Version: 2016.0811.443.6667 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{B634D327-BF9A-9D38-7A1F-3B1C6CBD5437}) (Version: 2016.0811.443.6667 - Advanced Micro Devices, Inc.) Hidden
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Catalyst Control Center Next Localization DA (HKLM\...\{76BF780C-3DEE-0D56-490B-E6E4012C3EDB}) (Version: 2016.0811.443.6667 - Advanced Micro Devices, Inc.) Hidden
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Catalyst Control Center Next Localization IT (HKLM\...\{80007B70-97D1-99B8-8309-AF28AD04A704}) (Version: 2016.0811.443.6667 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{9148610F-F88E-8A45-F1BA-C9E95FF152FE}) (Version: 2016.0811.443.6667 - Advanced Micro Devices, Inc.) Hidden
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Catalyst Control Center Next Localization NO (HKLM\...\{2CEE22F9-632D-23AE-CA59-23398ACC53C5}) (Version: 2016.0811.443.6667 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{6504C9F5-30E4-B446-4CE6-E47C881167EB}) (Version: 2016.0811.443.6667 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{E3797D82-170B-D244-4DEF-83CAF5B78600}) (Version: 2016.0811.443.6667 - Advanced Micro Devices, Inc.) Hidden
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Cheat Engine 6.5 (HKLM-x32\...\Cheat Engine 6.5_is1) (Version:  - Cheat Engine)
Core Temp 1.3 (HKLM\...\{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 1.3 - ALCPU)
Cortex Command (HKLM-x32\...\Steam App 209670) (Version:  - Data Realms)
CPUID HWMonitor 1.29 (HKLM\...\CPUID HWMonitor_is1) (Version:  - )
Darksiders II: Deathinitive Edition (HKLM\...\Steam App 388410) (Version:  - Gunfire Games)
Discord (HKCU\...\Discord) (Version: 0.0.295 - Hammer & Chisel, Inc.)
Double Dragon Neon (HKLM-x32\...\Steam App 252350) (Version:  - WayForward)
EARTH DEFENSE FORCE 4.1  The Shadow of New Despair (HKLM\...\Steam App 410320) (Version:  - SANDLOT)
Force Feedback Driver for XInput (HKLM\...\{FFB10368-5623-49AA-BD51-B321DB9625CE}) (Version: 6.1.7600.16385 - Masahiko Morii)
FORCED (HKLM-x32\...\Steam App 249990) (Version:  - BetaDwarf)
GIMP 2.8.16 (HKLM\...\GIMP-2_is1) (Version: 2.8.16 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 52.0.2743.116 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Homeworld Remastered Collection (HKLM-x32\...\Steam App 244160) (Version:  - Gearbox Software)
Java 8 Update 101 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180101F0}) (Version: 8.0.1010.13 - Oracle Corporation)
Killer is Dead (HKLM-x32\...\Steam App 261110) (Version:  - KADOKAWA GAMES / GRASSHOPPER MANUFACTURE)
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
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Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210 (HKLM-x32\...\{f144e08f-9cbe-4f09-9a8c-f2b858b7ee7f}) (Version: 14.0.24210.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24210 (HKLM-x32\...\{23658c02-145e-483d-ba6b-1eb82c580529}) (Version: 14.0.24210.0 - Microsoft Corporation)
Microsoft Xbox 360 Accessories 1.2 (HKLM\...\{D9C50188-12D5-4D3E-8F00-682346C2AA5F}) (Version: 1.20.146.0 - Microsoft)
Mount&Blade Warband (HKLM-x32\...\Mount&Blade Warband) (Version:  - )
Mozilla Firefox 48.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 48.0.2 (x86 en-US)) (Version: 48.0.2 - Mozilla)
Mumble 1.2.10 (HKLM-x32\...\{63243F5C-E941-4461-A4B0-2689A9A3BF13}) (Version: 1.2.10 - Thorvald Natvig)
New Vegas Configator version 1.6 (HKLM-x32\...\New Vegas Configator_is1) (Version: 1.6 - Rudolf Enberg)
Nexus Mod Manager (HKLM\...\6af12c54-643b-4752-87d0-8335503010de_is1) (Version: 0.61.6 - Black Tree Gaming)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.9.2 - Notepad++ Team)
NVIDIA PhysX (HKLM-x32\...\{B455E95A-B804-439F-B533-336B1635AE97}) (Version: 9.14.0702 - NVIDIA Corporation)
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
Origin (HKLM-x32\...\Origin) (Version: 9.6.1.5336 - Electronic Arts, Inc.)
PCSX2 - Playstation 2 Emulator (HKLM-x32\...\pcsx2-r5875) (Version:  - )
Portal 2 (HKLM-x32\...\Steam App 620) (Version:  - Valve)
Prototype (HKLM\...\Steam App 10150) (Version:  - Radical Entertainment)
RaidCall (HKLM-x32\...\RaidCall) (Version: 7.3.6-1.0.13004.105 - raidcall.com)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.88.617.2014 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7266 - Realtek Semiconductor Corp.)
Shadow Warrior (HKLM-x32\...\Steam App 233130) (Version:  - Flying Wild Hog)
Sins of a Solar Empire: Rebellion (HKLM\...\Steam App 204880) (Version:  - Ironclad Games)
Skype™ 7.3 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.3.101 - Skype Technologies S.A.)
Starbound (HKLM\...\Steam App 211820) (Version:  - )
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
SumatraPDF (HKLM\...\SumatraPDF) (Version: 3.1.1 - Krzysztof Kowalczyk)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1212 - SUPERAntiSpyware.com)
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.17 - TeamSpeak Systems GmbH)
Tyranid Mod 0.5b2 for Soulstorm (HKLM-x32\...\Tyranid Mod 0.5b2 for Soulstorm) (Version:  - )
Uplay (HKLM-x32\...\Uplay) (Version: 10.0 - Ubisoft)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.2 - VideoLAN)
Warframe (HKLM\...\Steam App 230410) (Version:  - Digital Extremes)
Warhammer: End Times - Vermintide (HKLM\...\Steam App 235540) (Version:  - Fatshark)
World in Conflict MW Mod 4.7 (HKCU\...\World in Conflict MW Mod 4.7) (Version:  - )

========================= Memory info: ===================================
Percentage of memory in use: 23%
Total physical RAM: 16326.2 MB
Available physical RAM: 12464.98 MB
Total Virtual: 32650.57 MB
Available Virtual: 27800.13 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:564.64 GB) NTFS
2 Drive d: (KOTOR2_1) (CDROM) (Total:0.63 GB) (Free:0 GB) CDFS
3 Drive e: (FreeAgent Drive) (Fixed) (Total:298.09 GB) (Free:54.91 GB) NTFS

========================= Users: ========================================
User accounts for \\User-PC

User                     Administrator            Guest                    


**** End of log ****


Edited by hamluis, 12 September 2016 - 06:14 PM.


#4 hamluis

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Posted 12 September 2016 - 06:46 PM

Listed max operating temp for CPU:  72.4 Celsius.  Speccy temp:  72 Celsius.

 

I have an AMD CPU with the same max, my temp reflected in Speccy is 45-48 Celsius, with the stock heatsink/fan.  I'd say that your CPU needs a look at new thermal paste, at the least, along with some removal of dust.

 

You also seem to have a noticeable lack of hotfixes post-SP1...I don't know what the story is with that, but your Windows install date of 15 July 2015 would seem to say that you are missing several critical updates.

 

firefox.exe  Process ID:2660  User: Adam  Domain: Adam-PC  Path:C:\Program Files (x86)\Mozilla Firefox\firefox.exe   Memory Usage: 1.64 GB  Peak Memory Usage: 1.95 GB

 

Peak RAM usage for Firefox...is out of whack, it's about 5-6 times what I would expect.

 

The hard drive controller errors reflected in Event Viewer...would mandate immediate backup/transfer of valued files...and culminate with running Seagate's diagnostic on each drive.  The errors noted apply to the hard drive, but it won't hurt to check both drives.  I would use SeaTools for Windows - http://www.seagate.com/support/downloads /item/seatools-win-master/# and I would run the long generic test on each.

 

Louis


Edited by hamluis, 12 September 2016 - 06:47 PM.


#5 KelThuzad0398

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Posted 12 September 2016 - 08:12 PM

Did a Speccy publish while under stress: http://speccy.piriform.com/results/Jr7rYkzL0zLJxjSorCFacKm

While gaming, Speccy showed the CPU reaching temperatures of 110+

 

It is true that I haven't used windows update in a month or two.

 

I often leave the browser open over long periods and have many tabs open, so I expected the Firefox RAM usage to be above average.

 

I've downloaded the Seatools program, but only one drive appears. I am running the long diagnostic now.

 

Thank you again for your help.

 

EDIT: The Seatools long diagnostic finished and reported a pass on the hard drive. The E drive is an external drive, not a seagate one.

 

--------------- SeaTools for Windows v1.4.0.4 ---------------
9/12/2016 9:11:19 PM
Model Number: ST1000DM003-1ER162
Serial Number: Z4Y4NKKM
Firmware Revision: CC45
Long Generic - Started 9/12/2016 9:11:19 PM
Long Generic - Pass 9/12/2016 11:04:02 PM
 


Edited by KelThuzad0398, 12 September 2016 - 10:10 PM.


#6 hamluis

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Posted 13 September 2016 - 01:30 PM

SeaTools is acceptable on any drive, not just Seagate/Samsung.  "Long Generic" is a fit name for the diagnostic.

 

The external drive is listed as a Seagate drive :).

 

Louis


Edited by hamluis, 13 September 2016 - 01:35 PM.


#7 KelThuzad0398

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Posted 15 September 2016 - 01:13 PM

I've just had two freezes playing Warframe in the past hour. It's possible that it's simply an issue with the game rather than overheating, in which case I apologize. I've run Furmark CPU and GPU tests and while the GPU got to high temperatures (82 degrees max), neither froze the computer.

 

Just to confirm, the 110+ CPU temperatures from Speccy and HWMonitor are false? The computer and parts are only a year old- should replacing the thermal paste already be necessary?

 

Also, Seatools only sees the installed harddrive, not the external drive.



#8 hamluis

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Posted 15 September 2016 - 01:32 PM

I can only tell you...I replace the thermal paste on this system if it ever reads more than 78 Celsius, using the stock heatsink/fan.

 

Louis


Edited by hamluis, 15 September 2016 - 01:34 PM.


#9 Mike_Walsh

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Posted 06 October 2016 - 06:04 PM

To add to what Louis has said, along with regular six-monthly 'spring-cleans', I always replace the TIM for my old Athlon64 X2 dual-core once a year, regular as clockwork, whether I think it needs it or not. Personally speaking, I'm not a gamer, and the hardest my system ever works is when doing occasional video processing with Openshot in Puppy Linux; more usually, I'm doing still photo and flyer processing in Photoshop and the GIMP, and general web browsing.

 

I simply believe a regular maintenance schedule is just as necessary for a computer as it is for an automobile.....the more so, considering my system is around 12 years old.

 

 

Mike.  :wink:


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#10 KelThuzad0398

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Posted 06 October 2016 - 06:20 PM

We have now replaced the thermal paste twice in the computer and both attempts still show similar temperatures. The thermal paste used was Arctic silver 5. The computer has also been dusted out. Hwmonitor is still showing temperatures around 110C at load for the CPU package, and when under heavy load (prime 95, gaming) the computer will produce a burning smell similar to a vacuum.



#11 hamluis

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Posted 06 October 2016 - 07:18 PM

Well...if you are convinced that the system is overheating beyond the normal realm...it's probaly time to start swapping out motherboard and PSU, IMO.  I would be very leery of using a system that has an overheating problem that I cannot alter/neutralize in the normal manner.

 

Louis






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