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Games freeze and computers then hangs even on desktop


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#1 ZeroT

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Posted 12 September 2016 - 01:38 PM

Hello everyone,

 

I've received no help so far eslewhere, I am hoping you can let me understand what's going on and how I can fix this :(

 

ISSUE: while playing a game everything slows down after 3-4 minutes playing (may be more, totally random). Then after like 10-20 seconds of hangs up, which last 2-3 seconds each, I get a freeze. I must shutdown the game and still while on Desktop, with nothing open, mouse hangs up and keeps freezing for like 2-4 seconds each time until I reboot. Issue was reproduced on 3DMark11(basic) too during demo videos, even if I managed to get 2 full tests this morning, so it is like random.

Can this be of any help?

Windows reports about the crashes:
http://prnt.sc/ch4jga

http://prnt.sc/ch4jsn

http://prnt.sc/ch4jyp

Hardware Info: http://prnt.sc/cgv45w

Battery status: http://prnt.sc/cgv4fg

SSD Health: http://prnt.sc/cgv4pp

99% GPU usage even on desktop just after a game was shutdown: http://prnt.sc/ch4nda

Max temperatures CPU / GPU = 85°C. But I even got a freeze with 74°C and similar temperatures.

Graphic drivers were uninstalled using the DDU utility and reinstalled clean.
Malwarebytes scan reported zero infections.
All drivers are up to date.

 

I even got a BSOD once: http://prnt.sc/ch8i9z  - however this happened only once.

Can anyone please help?


Edited by ZeroT, 12 September 2016 - 01:54 PM.


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#2 usasma

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Posted 13 September 2016 - 04:54 AM

Wait until it freezes, then recovery and immediately generate these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 ZeroT

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Posted 13 September 2016 - 05:01 AM

Hello usasma and thanks for your reply.

 

When the PC freezes I can most times give input to close the game and then reboot (even if it takes like 1 minute to execute the close game command and another minute to execute the reboot). Should I follow the above instructions anyway even if I can reboot? Should I run that after the reboot?

Thanks



#4 usasma

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Posted 13 September 2016 - 06:02 AM

This complicates things a bit.

Please close things normally if you can, then note the exact time on the clock in the system tray when the system shuts down (and post it with the log)

The point here is that I'm trying to get a time that's close to the time of the freeze so that I can look in the log for things that happen around that time.

 

If I don't know when the shutdown occurred, then I'm usually stuck looking at the different errors that occur when you reboot - and it confuses the attempt to find patterns in the period before the shutdown.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 ZeroT

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Posted 13 September 2016 - 06:49 AM

Hello,

 

ok here it is.

 

13.22 World of Warcraft was loaded

13.24 Slow down & multiple freezes of 5-6 seconds each, then i could move for 2 seconds, then again 5-6 seconds freeze

13.25 World of Warcraft was closed

13.26 REBOOT

 

SpeedFan log is also attached

 

 

Thank you!!

Attached Files



#6 usasma

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Posted 14 September 2016 - 05:12 AM

Well, we're guessing at the reboot - as the times are a bit different (you say 1326, the system says 0726)

 

First problem is a video driver issue that started at 7:24am (so we presume that this is 13:24 on your system)

But, you've uninstalled/reinstalled your video drivers - so what's left is most likely a hardware problem.

Please try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html (start with the video tests)

If that doesn't show anything, then please try another video card.  If you don't have one to try, please purchase one from a shop that will let you return it for your money back (if it's not needed). Please see the next post for when I suggest trying another video card.......

 

Next is errors with the Razer program.

Please uninstall it, then download and reinstall a fresh copy.

If the Razer errors continue, then disconnect the Razer devices and try another keyboard/mouse.

 

There are also .Net errors with your Razer software.
Please:uninstall the .NET v4 software, then download/install a fresh copy of the latest version.

 

Possibly some Avira problems

Please uninstall Avira.  Test by using Windows Defender

Once we're finished troubleshooting, feel free to download/install a fresh copy of the latest version of Avira

 

Many errors due to the Bonjour service.  Please uninstall it.

Usually it's not needed, but the Apple Software Update is going to offer it to be reinstalled.

If not needed, don't reinstall it.

 

Temps look OK, although they might be a bit high.

Check your cooling to make sure that its functioning properly.

 

Your UEFI/BIOS (version G750JH.206) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

You do not have Windows 8.1 or 8.1 U1 installed.

Please get them immediately.

Then, ensure that you visit Windows Update repeatedly to get ALL available Windows Updates.

 

Alcohol 52% (along with Daemon Tools and other Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

 


Edited by usasma, 14 September 2016 - 05:16 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 usasma

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Posted 14 September 2016 - 05:15 AM

Both of the memory dumps also blame video.

If you do all the other things that I have suggested, and the video continues to be blamed, then it's time to try another video card.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sun Sep 11 04:47:22.894 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091116-14687-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
System Uptime:0 days 7:39:34.977
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+863cef )
BugCheck 1000007E, {ffffffffc0000005, fffff88004d62cef, fffff8800f0288a8, fffff8800f0280e0}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004d62cef, The address that the exception occurred at
Arg3: fffff8800f0288a8, Exception Record Address
Arg4: fffff8800f0280e0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID: AV_nvlddmkm!unknown_function
CPUID:        "Intel® Core™ i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  G750JH.206
  BIOS Release Date             12/02/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G750JH
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 10 18:19:14.845 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091116-7390-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
System Uptime:1 days 2:43:29.468
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+245238 )
BugCheck 133, {1, 780, 0, 0}
BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
Arguments:
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
Arg2: 0000000000000780, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x133_ISR_nvlddmkm!unknown_function
CPUID:        "Intel® Core™ i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  G750JH.205
  BIOS Release Date             08/20/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G750JH
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/QUOTE]




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Sep 11 04:47:22.894 2016 (UTC - 4:00)**************************
ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS              Thu Jul 21 19:03:00 2011 (4E28B024)
atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
bwcW8x64.sys                Mon Sep 24 16:37:14 2012 (5060C47A)
btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
rikvm_38F51D56.sys          Mon Nov 19 04:45:43 2012 (50A9FFC7)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
btath_rcp.sys               Tue Mar 19 09:30:43 2013 (51486883)
akw8x64.sys                 Mon Apr  1 18:29:54 2013 (515A0A62)
ETD.sys                     Wed Apr 10 06:36:40 2013 (516540B8)
iaStorA.sys                 Mon Apr 22 15:38:05 2013 (5175919D)
L1C63x64.sys                Fri Apr 26 03:12:51 2013 (517A28F3)
btath_avdt.sys              Thu May 23 02:09:20 2013 (519DB290)
btath_flt.sys               Thu May 23 02:10:29 2013 (519DB2D5)
btath_a2dp.sys              Thu May 23 02:10:37 2013 (519DB2DD)
btfilter.sys                Fri Jun  7 01:19:30 2013 (51B16D62)
RTKVHD64.sys                Tue Jul 29 06:32:10 2014 (53D7782A)
sptd.sys                    Thu Dec 11 09:52:44 2014 (5489AFBC)
a1v4zzis.SYS                Sat Jan  3 12:20:40 2015 (54A824E8)
rzendpt.sys                 Tue Aug 11 07:13:46 2015 (55C9D8EA)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
avkmgr.sys                  Tue Oct 20 09:16:43 2015 (56263EBB)
avnetflt.sys                Wed Mar 23 16:46:57 2016 (56F300C1)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
avgntflt.sys                Wed Jun 15 13:40:26 2016 (5761930A)
avipbb.sys                  Wed Jun 15 14:18:22 2016 (57619BEE)
nvlddmkm.sys                Thu Aug 25 16:31:15 2016 (57BF5593)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 10 18:19:14.845 2016 (UTC - 4:00)**************************
RTKVHD64.sys                Tue May  7 08:10:28 2013 (5188EF34)
ai1lc89z.SYS                Sat Jan  3 12:20:40 2015 (54A824E8)
nvlddmkm.sys                Sun Jul 10 18:14:18 2016 (5782C8BA)


http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys
http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=rikvm_38F51D56.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
http://www.carrona.org/drivers/driver.php?id=akw8x64.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=sptd.sys
a1v4zzis.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
http://www.carrona.org/drivers/driver.php?id=avnetflt.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
http://www.carrona.org/drivers/driver.php?id=avipbb.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
ai1lc89z.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 ZeroT

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Posted 14 September 2016 - 05:29 AM

Hello usasma,

 

thank you. I don't understand the part where you say to "try another video card". Please note this is a Asus ROG gaming laptop, I don't think I can change the video card.



#9 ZeroT

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Posted 14 September 2016 - 06:57 AM

Video memory test (says some stuff is not supported?)

 

Cambiamento risoluzione a 640x480x16 in corso...OK
[14/09/2016 13.45.05] Test iniziato "Driver video primario (NVIDIA GeForce GTX 780M)"...
Test 16bpp RGB:565 in corso...OK
Test 16bpp RGB:555 in corso...OK
Test 16bpp BGR:565 in corso...NON SUPPORTATO (Codice: 80004001)
Test 32bpp RGB:888 in corso...OK
Test 32bpp BGR:888 in corso...NON SUPPORTATO (Codice: 80004001)
[14/09/2016 13.55.58] Passo Completato (0 errori trovati).


#10 usasma

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Posted 14 September 2016 - 07:33 AM

Sorry, I didn't remember that it was a laptop.

FYI - the video cards in a lot of the ROG laptops are replaceable (but not usually by the owner).

Older laptops of this type had some video card problems several years ago (back around W7 time frame).

 

Contact the local Asus service center to see if they can replace video cards, if they are covered under warranty, and if they aren't covered - how much will it cost.

But, there is no need to do this until you've completed all of the other stuff that I suggested.

Good luck!


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#11 ZeroT

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Posted 14 September 2016 - 08:01 AM

Hello usasma,

 

thanks a lot for your replies so far.

The issue was reproduced while using FurMark stress test. Please check out the attached screenshot. Even after closing the software I keep lagging on the desktop. Time was around 14.55 and as you can see on the bottom right scren, Windows says the driver crashed.

What now? Can we fix this now that we know it should be the driver?

 

 

Attached Files



#12 usasma

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Posted 14 September 2016 - 08:05 AM

As you've already reinstalled the drivers, this makes it most likely that there is a physical problem with the video card.

Contact the local Asus service center to see if they can replace video cards, if they are covered under warranty, and if they aren't covered - how much will it cost.


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#13 ZeroT

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Posted 14 September 2016 - 08:19 AM

is it now 100% sure I need to replace the video card? I am asking because this is NOT under warranty and it is likely to cost some hundreds euros.

Thanks!



#14 usasma

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Posted 15 September 2016 - 05:08 AM

No, I am not 100% sure - but I know of nothing else to try.
You may want to post over in the Internal Hardware forums for a 2nd opinion:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#15 ZeroT

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Posted 15 September 2016 - 05:20 AM

I have decided to rule out Windows as a cause. I was trying Ubuntu on a pendrive and wanted to do the Furmark test there. However I have a problem: when the test runs, it is jerky. I believe it's because no nVIDIA drivers are loaded and Ubuntu is using some standard video drivers. Do you know if there is a way I can install and load nVIDIA drivers on Ubuntu without installing the OS and loading it by pendrive? Or do you know if this idea is correct and/or need to try a different thing on Ubuntu?


Edited by ZeroT, 15 September 2016 - 05:22 AM.





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