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Trouble getting on line


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#1 level2

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Posted 12 September 2016 - 12:22 AM

Just started using this laptop: I'll have my daughter describe the problem with the hope that you can help.

 

Richard

 

Hi, So we are having a little trouble with the internet connection of our Windows Vista computer... I can connect to our private network but it doesn't always mean I am online. For completely random reasons it will no longer be able to go online. It will say that it is connected and the signal strength is excellent but in the network and sharing center only the computer and the house will be coloured. I can usually get it to go back online if I disconnect and reconnect (from the internet) and/or disable then re-enable the network (under network connection status). Sometimes restarting the computer will get it to reconnect but not always. I will go in circles trying these different options until it connects, sometimes it will reconnect after a couple times and sometimes it takes quite a bit of alternating between the two things. I have tried everything I could find online so it would be wonderful if you guys had anything that might fix it :) or any reason that it might be doing it.

Thanks in advance for any help :)

 

    



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#2 level2

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Posted 12 September 2016 - 12:28 AM

it is a Dell Inspiron 1501, 64bit with 2GB of ram. 


Edited by level2, 12 September 2016 - 12:29 AM.


#3 opera

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Posted 12 September 2016 - 12:47 AM

Are you sing a wireless connection?

 

If yes, do you get the same problem if you connect the laptop to the router with an wired Ethernet cable?



#4 Trikein

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Posted 12 September 2016 - 09:19 AM

My guess it's the compatibility mode on the router. I notice the 1501 has a older Wifi G antenna. If you have another computer with Wifi N, then the router might be trying to connect to it, stopping the older Wifi G device from connecting. Disconnecting/reconnecting sometimes works because you are telling the Vista wireless adapter to re-negotiate the connection, getting the router to start broadcasting the right signal again. What model router do you have so I can show you some examples?



#5 level2

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Posted 22 September 2016 - 10:48 AM

My posts seem to be getting erased by this computer, I'll post this at the end of this sentence.



#6 level2

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Posted 22 September 2016 - 10:50 AM

Thankyou for coming by to aid us, Please excuse my absents, I have been away.  The router is supplied by ATT no Ethernet cable.



#7 level2

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Posted 22 September 2016 - 10:52 AM

Quote Trikein: I notice the 1501 has a older Wifi G antenna. If you have another computer with Wifi N, then the router might be trying to connect to it, stopping the older Wifi G device from connecting. Disconnecting/reconnecting sometimes works because you are telling the Vista wireless adapter to re-negotiate the connection, getting the router to start broadcasting the right signal again. What model router do you have so I can show you some examples?

 

Is there a simple cure?


Edited by level2, 22 September 2016 - 10:57 AM.


#8 level2

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Posted 24 September 2016 - 09:47 AM

I've installed an ethernet cable we'll see how this does. Thanks

 

Richard






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