There are no memory dumps in the uploaded reports
There are no memory dumps listed in the KernelDumpList.txt report
There are signs of BSOD's in early August - but there are no reports relating to them.
If you are using disk cleaning software (such as CCleaner) please stop while we're troubleshooting.
Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates. It only takes one update to cause a problem, so it's essential that you have all of them. The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
There are many, many Windows Update errors in the WER section of the MSINFO32 report.
These devices have problems in Device Manager:
ZAM Helper Driver ROOT\LEGACY_ZAM\0000 This device is not present, is not working properly, or does not have all its drivers installed.
Malwarebytes Anti-Exploit ROOT\LEGACY_ESPROTECTIONDRIVER\0000 This device is not present, is not working properly, or does not have all its drivers installed.
ZAM Guard Driver ROOT\LEGACY_ZAM_GUARD\0000 This device is not present, is not working properly, or does not have all its drivers installed.
BAPIDRV ROOT\LEGACY_BAPIDRV\0000 This device is not present, is not working properly, or does not have all its drivers installed.
Please remove the Zemana AntiMalware program, the MalwareBytes AntiExploit program, and the 360.cn anti virus program
Then right click on each of the problem devices and select "uninstall"
There is some indication in the WER section of the MSINFO32 report that BitDefender may be to blame.
Please uninstall BitDefender (and use Windows Defender) in order to test and see if that's the problem.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able. - John
(my website: http://www.carrona.org/
)**If you need a more detailed explanation, please ask for it. I have the Knack
. ** If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.
<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.