I'm new here, and hoping someone can help please.
I have a desktop PC running windows 7 to which I have admin rights. Stupidly I installed some free music download software called "iSkysoft iMusic", and now we are unable to access any application. I know....I should have known better and feel pretty stupid!
All we are able to do is login to windows. As soon as we log into our account and try to load or open anything at all (outlook, word, Internet, windows explorer etc etc) we get this error "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."
There are 3 other accounts on the PC - Hubby (with admin rights) and 2 kids (no admin rights) and all these accounts have the same issue. I can't create a new account as I get the same message as above.
I have the restore disks that I created when I first got the PC a few years ago, but I have some files I'd like to avoid losing (pictures and letters etc etc - the usually family type stuff) so if possible I want to save these before wiping the hard disc.
I have some basic PC skills, but not confident with DOS commands etc, so go easy on me with instructions please !