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Win7 Home Premium error - poss malware/ransomware


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3 replies to this topic

#1 sr_philly

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Posted 10 September 2016 - 04:04 PM

Hi,

 

I just wanted to start off by thanking this community- years ago, I had an issue with my own computer, and the folks here have been great in helping out.  You guys really are terrific.

 

I've been asked to fix a computer for someone I know in the neighborhood, and I've run through my usual toolchest (Avast Antivirus, Malwarebytes Anti-malware, Superantispyware, Super SpywareBlaster). There was no antivirus or antispyware on this machine at all... The main piece of ransomware that was preventing a login into Win7 is now gone, but another one has "arisen from the depths". I had to remove the HDD and run it from a dock to remove the first bit of malware.

 

Screenshot: Google Photos

 

This one keeps sticking.  How do I believe it's malware? "syetm32", the path is misspelled for system32. Windows Explorer quits on me - I have to Ctrl-Alt-Del, go to task manager, and start explorer from there as a new task. Running Avast, SAS, and MB don't shake this one.

 

Win7 Home Premium SP1 on a Dell Inspiron 560, 4gb RAM, 64-bit.

 

I really appreciate any help you can provide. Please let me know what further information you need.

 

Thank you.

 

-Steve


Edited by sr_philly, 10 September 2016 - 04:05 PM.


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#2 boopme

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Posted 11 September 2016 - 05:56 PM

Thank you, better here to get a deeper look.

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 sr_philly

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Posted 11 September 2016 - 07:49 PM

Thank you, boopme, for your response. Continued on a new thread here after following your advice.

 

-Steve



#4 boopme

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Posted 11 September 2016 - 10:04 PM

You're welcome, one of our trained techs will give it a good look.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 3 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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