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100% disk usage in Windows 10 - laptop slows and freezes


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#1 batdog

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Posted 10 September 2016 - 09:51 AM

Recently my HP laptop (64-bit Windows 10) has started running slow, with frequent freezes.

I've scanned it with 360 Total Security, Malwarebytes Anti-Malware, AdwCleaner, CCleaner, and a few others but I'm not getting any threats detected. I've tried some system scans (like SFC) but the process will get so far and just hang - this also happened with Spybot S&D.

I'm regularly having to reboot the laptop to download or run what I need before the system grinds to a crawl. Task Manager confirms that some process is hogging the disk at 100%, but it's not obvious what it is as it cycles through a number of processes when I order it by the disk column.

I sometimes get the error message: "Microsoft Windows. The application is not responding. The programme may respond again if you wait. Options: END PROCESS or CANCEL." On one occasion when I selected end process it actually stopped the mystery process but it returned as soon as I rebooted.

Note that I have also restarted in Safe Mode (with networking) but it was still as slow.

Looking for any help or suggestions. Thanks in advance.

Edited by batdog, 10 September 2016 - 10:26 AM.


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#2 kaljukass

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Posted 10 September 2016 - 11:30 AM

Use Task Manager or some process manager to see, what runs background and takes so much RAM. Then is possible to say something more, what may be the reason. First You should know, what is running. Is it some known process or something else.



#3 usasma

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Posted 10 September 2016 - 12:17 PM

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 thakursahab

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Posted 10 September 2016 - 12:37 PM

ok



#5 batdog

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Posted 10 September 2016 - 05:06 PM

Thanks for helping with this.

 

Perfmon didn't work so attached are the other two zip files.

 

I'll look to download SpeedFan and run that later on.

Attached Files



#6 usasma

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Posted 12 September 2016 - 04:02 PM

I cannot open the Admin.zip file.  Please try doing it again.

This is likely the most important file for finding the problems.

00000000000000000000000000000000

 

Your UEFI/BIOS (version F.1C) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Beyond that, there's no significant events that I can see in the reports that I looked at.

 

Another thing to try is a Clean Boot:

 

Perform a Clean Boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows

If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Control Panel...Programs and Features).

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 batdog

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Posted 13 September 2016 - 08:03 AM

I've managed to produce another Admin zip file. Unfortunately, the laptop is currently so slow it means I'm regularly having to cold reboot it and catch it in the first few minutes to post online or scan things, before it slows down. So I'll upload the file as soon as I can manage it.

 

I did manage to update the BIOS but it has made no difference. I looked at Windows Update and installed a couple of updates. It looks like there's one last update but it's failed a number of times or the installation has just hung. I've tried to update it again and have left it running all day while I'm at work.

 

I've previously tried a Clean Reboot without success, but I'll follow the instructions you gave just to make sure I didn't perform it incorrectly.

 

When updating the BIOS I noticed a number of driver updates, so I'll also try to install those.

 

Thanks for your help.



#8 batdog

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Posted 14 September 2016 - 06:20 AM

Updated Admin zip attached.

Attached Files



#9 batdog

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Posted 14 September 2016 - 07:33 AM

You'll see the Admin file in the previous post.

 

Most (if not all of the Event ID 41s) will probably be me forcing the laptop to shutdown because it's hanging.

 

I left the laptop to update during yesterday and when I got home there were a number of Windows updates it needed to download. But it seemed to fail on one of the updates and then I'd have to start the process again.

 

Looking at a list of recent updates online I have a feeling that it's probably the anniversary one (1607) that's failing. Could the whole system be as incredibly slow as it is because it's trying to download the update?



#10 usasma

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Posted 14 September 2016 - 08:00 AM

Some disk errors in the Admin log file.

Problems with the hard drive can slow things down a lot.

 

I'd suggest running these free diagnostics:  http://www.carrona.org/hwdiag.html

Start with the hard drive tests, but complete them all and let us know the results


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 batdog

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Posted 16 September 2016 - 05:03 AM

John - thanks for pointing me in the right direction. I didn't even suspect the hard disk, because the laptop is only 6 months old. I used HP's own diagnostic hardware tool which failed when performing a DST check. As the laptop is still in warranty I'll be taking up the matter with HP to see if the error code I got means the drive is failing or if there's something else causing the check to fail.


Edited by batdog, 16 September 2016 - 05:04 AM.





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