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DLL Error on startup and need help


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3 replies to this topic

#1 jessbixl

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Posted 09 September 2016 - 09:19 PM

I was recently infected and I ran my antivirus and malware bytes and got rid of everything I think now I keep getting this error message every time I start up my computer...I have attached a picture of the error. I really don't want to have to reformat my computer because I just recently did =( Any help would be greatly appreciated!!!

Attached Files


Edited by jessbixl, 09 September 2016 - 09:29 PM.


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#2 usasma

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Posted 10 September 2016 - 07:04 AM

It looks like this is an error that the malware is missing and can't be loaded (that's a good thing).

Most often this happens because a virus removal program doesn't do a complete job.

 

I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 


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#3 jessbixl

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Posted 12 September 2016 - 06:00 PM

Okay I have done so but it looks like nobody has replied. I did get someone to reply at the place where you post your logs for them to read. Hopefully they are able to help clear this up because the error is really annoying. I'm trying my best to get this fixed so I don't have to wipe my whole system because it is so time consuming to do so =(



#4 Animal

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Posted 12 September 2016 - 07:03 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/626344/got-infected-trying-to-download-kmspico-to-activate-microsoft-office/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic and your other one in the Am I Infected forum. Good luck with your log.

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