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I need help with my internet... I am a complete noob


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#1 RobertShack

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Posted 09 September 2016 - 06:47 PM

I have this wireless 2.4ghz thing but connected via ethernet. Speed test has shown .08 mbps down and .30 up (ATT has told us we pay for the best they have and this is exceptional), it has gotten to the point where I can't update anything or download anything, can watch videos 144p with buffering every 10 seconds (sitting here with a useless gaming pc). 

 

https://gyazo.com/683d876e34ca05e394f932c8301eef2a (no idea how I got the top one but both are mine?) not sure if this makes sense, or that I automatically connect to 6 networks (two being my old ones, one unsecured: https://gyazo.com/1eb8ad31a11ad50483576f3e828844c9 but has router in the name, and a network with the name iphone that has more priority than the network I'm apparently using which is #4 on priority) There's too much I can post that I think is the issue but probably doesn't matter at all so I'm just going to answer anything you guys ask to see what the problem is or could be. Any help will be appreciated



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#2 Trikein

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Posted 09 September 2016 - 07:30 PM

First, what model router or gateway do you have?

 

Second, what speed internet do you pay for? Who is your internet service provider(ISP)?

 

Next, can you test a wired(ethernet) connection and see how fast that is?

 

Last, what "2.4Ghz thing" do you have? Some kind of wireless ethernet adapter? If so, which one?



#3 RobertShack

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Posted 09 September 2016 - 07:42 PM

1: Gateway Name = VersaLink, Model = B90-755025-15

 

2: Downstream Rate of 8128 Kbps (8mbps) Upstream Rate 509 Kbps

 

3: I have always had an ethernet plugged in (not sure if it has been doing anything but I had the icon showing wired) when I connect to my 2.4 ghz profile I get the same speed test results and have never seen a difference

 

4: Not sure how I can check this, but it has a red R icon and looks like this https://gyazo.com/a6a43ed3fc37285897b8d934bb6d815f



#4 Trikein

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Posted 09 September 2016 - 07:50 PM

3. If you have a ethernet going from the computer to the router/gateway then you shouldn't use wireless. Wireless is slower then wired.

 

4. So the "thing" is just something you see on your screen, not a physical object? See above. If wired, don't need wireless. The reason you are getting the message is someone changed a setting of the wireless network but not the name or password. It means you need to delete the wireless profile (the red X) and  then reconnect with your password. This will let the profile re-learn the network settings.



#5 RobertShack

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Posted 09 September 2016 - 08:03 PM

The "thing" is called 2.4GHz Wireless N Client Utility

 

I am still unsure of what I can do to fix my internet :/ other than switching isp and hoping it gets better



#6 RobertShack

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Posted 09 September 2016 - 08:06 PM

Also not sure if https://gyazo.com/1d6451941c694378edba2480ce1837f6 tells me anything (network utilization)



#7 Trikein

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Posted 09 September 2016 - 08:17 PM

I am not asking what you see on the screen, I am asking how you want to connect to the internet. In one post you said you had a ethernet wire. Do you want/need a wireless connection? If not, then it simplifies the troubleshooting process. Either I would suggest doing a speed test on wired and one on wireless and post the results.



#8 RobertShack

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Posted 09 September 2016 - 08:27 PM

I'd prefer ethernet for my computer

 

ethernet: https://gyazo.com/ed3cfb9dbc38e15e59a9e8098ac5cc50

 

wireless: https://gyazo.com/3b4f723804d73337d6bcdfd37636b1a8



#9 Trikein

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Posted 09 September 2016 - 08:46 PM

Well good news is it isn't a wireless problem. Your wired(ethernet) is just as slow. Has it ever been the full 8Mbps download? If so, when did it start to get slow?

 

Also, try posting a tracert to google.com. To do that Windows Key + R > CMD > Tracert google.com > Right click > Select All > Enter and paste into reply. Do this on the wired connection.

 

Next, I assume you have Verizon? If so, try their network diagnostic tool. You have to have Java on your computer and run it in Internet Explorer(doesn't work in Chrome). After it's done it will have a report you can copy/paste.



#10 RobertShack

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Posted 09 September 2016 - 08:53 PM

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\Admin>tracert google.com
 
Tracing route to google.com [2607:f8b0:4009:800::200e]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  2602:306:2435:fce9::
  2    11 ms     *       11 ms  2602:300:c533:1510::29
  3    36 ms    34 ms    40 ms  2001:1890:ff:ffff:12:123:152:150
  4    49 ms    47 ms    47 ms  attga22crs.ipv6.att.net [2001:1890:ff:ffff:12:12
2:28:153]
  5    40 ms    40 ms    40 ms  2001:1890:ff:ffff:12:122:118:22
  6     *        *        *     Request timed out.
  7    68 ms    67 ms    72 ms  2001:4860::1:0:8bd5
  8   136 ms   121 ms   118 ms  2001:4860::8:0:ce30
  9   135 ms   136 ms   134 ms  2001:4860::8:0:8458
 10   140 ms   140 ms   133 ms  2001:4860::1:0:aa7a
 11   161 ms   153 ms   150 ms  2001:4860:0:1::123f
 12   120 ms     *      118 ms  2001:4860:0:1::98d
 13   150 ms   152 ms   148 ms  ord36s04-in-x0e.1e100.net [2607:f8b0:4009:800::2
00e]
 
Trace complete.
 
And no, my ISP is ATT
 
maybe this screenshot can be helpful https://gyazo.com/70a7a81fb1837036c62e424c4e9b3da6 
 
the highest my download speed has gotten was 600 kb/s before it crashed to literally can't upload anything

Edited by RobertShack, 09 September 2016 - 08:57 PM.


#11 RobertShack

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Posted 09 September 2016 - 09:23 PM

https://gyazo.com/08105cb66d60eaf490a36a4040746ed8 My AT&T speed test (what I was getting before)



#12 Trikein

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Posted 09 September 2016 - 09:46 PM

First thing I notice is test with 5Mbps has a latency of 13ms vs the .06Mbps of 83 latency. However they also look like different tests. Use the ATT one for consistency.

 

Second thing I notice is some packet loss between the Gateway/router. Could be a physical line problem, however it is difficult to isolate with IPv6 routing is different.

 

Try disabling IPv6 at http://192.168.1.254/cgi-bin/etherlan.ha as per this ATT forum post.



#13 RobertShack

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Posted 09 September 2016 - 09:51 PM

The link you sent me didn't work, but if you're wanting me to disable ipv6 I can do that for my Local Area Connection



#14 RobertShack

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Posted 09 September 2016 - 09:53 PM

Gonna say unfortunately I have satellite :(



#15 RobertShack

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Posted 09 September 2016 - 10:04 PM

knob_info.png

Since you have IPv6, we are including a tab that shows how well you can reach other IPv6 sites. [more info]

knob_info.png

It appears that you use a managed tunnel mechanism, 6RD, to transport IPv6 over IPv4. [more info]

knob_valid_green.png

Good news! Your current configuration will continue to work as web sites enable IPv6.

knob_valid_green.png

Your DNS server (possibly run by your ISP) appears to have IPv6 Internet access.

 

just in case this helps at all






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