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Problem With Hp Scanner


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#1 dc3

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Posted 19 August 2006 - 12:30 AM

Hi all,

A friend gave me a HP ScanJet 3400C flat bed scanner that he couldn't get to work. This evening I installed it and it's drivers and get this message, Sorry, scanner could not be initialized. (scanner had a lamp error). When I press the scan button the warming up lamp message comes up, and shortly after that I get the lamp error message.

I've tried googling this without any luck, and I'll have to wait until Monday to contact HP, Does anyone here have any experience with this critter?

W2k Pro SP4
512MB RAM
ECS K7AMA
AMD Athlon, Thunderbird 1200 MHz
Maxtor 200GB

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#2 tg1911

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Posted 19 August 2006 - 10:48 AM

See if this helps:
HP Scanjet 3400c Series Scanner - Scan Could not be Initialized, A Lamp Error has Occurred

If not, this is the results of a search at HP, for "lamp error":
HP Scanjet 3400c Scanner - lamp error
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#3 dc3

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Posted 20 August 2006 - 12:04 AM

Thank you tg1911,

I had found the reference to the lock and it isn't the problem with this one. I will peruse the rest of the list from you second link.

I inadvertently omitted information earlier, when I press the scan button the light comes on and the message warming up lamp appears, the bulb gets bright and very shortly after it goes back to the lower intensity and the error message appears shortly after.

I'm just two seconds away from opening this up to see if there is a physical problem with the transport system, it looks like this is occurring about the time that the scan should start to move.

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#4 tg1911

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Posted 20 August 2006 - 12:11 AM

You're welcome, dc3.
Good luck.

I'm just two seconds away from opening this up to see if there is a physical problem with the transport system, it looks like this is occurring about the time that the scan should start to move.

Might be worth a look.
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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