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Steam Freezing Entire PC


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#1 DavidRYH

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Posted 09 September 2016 - 04:30 PM

Hi everyone,

I wasn't sure where to put this so I thought I would start here. 

I have been having issues with Steam freezing my PC and looping whatever sound is playing, requiring a hard reboot. This freezing occurs only when the Steam service is enabled. When I disable the Steam process, the PC will not freeze. I do not have to be using Steam for the PC to freeze, I can be listening to music, surfing the web, watching videos etc.

When the process is enabled, the PC will freeze 5 mins to 45 mins after startup. Obviously, Steam does not work without the process. Whenever I click on Steam, and the process is disabled, Steam will ask me to enable the process.

I have tried whocrashed, but my PC will not create dump files or events for this problem. 

When the PC freezes, no buttons on the computer (caps lock, num lock, ctrl alt dlt etc.) work. The fans still spin but the os is completely frozen. 

So, my question, does this sound like a normal issue? Is there any way I can troubleshoot this?

Here are my specs:

Windows 10
i5 6500 with onboard Intel 530
Gigabyte Motherboard - GA-Z170XP-SLI
SeaSonic SSR-650RM
Corsair Vengeance LPX DDR4-2400 2x8gb
Mushkin Enhanced ECO3 SSD 240gb (only HD right now)
ASUS DVD Burner
Thermaltake Core V-51

I have installed all the latest drivers from Gigabyte. I installed the Gigabyte update utility and it installed the drivers for me. I also got the Intel 530 graphics driver directly from Intel. 

Thanks everyone!


Edited by DavidRYH, 09 September 2016 - 04:30 PM.


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#2 usasma

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Posted 10 September 2016 - 06:46 AM

Have you uninstalled Steam, then downloaded/installed a fresh copy?

 

Can you make it freeze on command?  If so, make it freeze at least 3 times, then recover and immediately generate these 2 sets of reports (if you can't make it freeze on command, then only wait for one freeze):

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 DavidRYH

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Posted 10 September 2016 - 12:36 PM

.Hi, thank you for the reply! I got the PC to freeze 3 times and attached the perfmon report and the collection file. Here are the answers to my specs:

 

· OS - Windows 10
· x64
· First OS: Windows 10
· I bought the full retail version
· 6 months
· Age of OS installation - reinstalled once, around 2 months ago to fix freezing (didn't fix!)

· CPU: Intel i5-6500
· Video Card: Integrated Intel 530
· MotherBoard - Gigabyte Motherboard - GA-Z170XP-SLI
· Power Supply - SeaSonic SSR-650RM
· System Manufacturer - I built it.
· Exact model number - None

· Laptop or Desktop? - Desktop

 

I will post the event viewer info in a minute. ...BTW I can make it freeze on command, and I tried reinstalling Steam a few weeks ago.

Attached Files


Edited by DavidRYH, 10 September 2016 - 12:43 PM.


#4 DavidRYH

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Posted 10 September 2016 - 12:49 PM

There were a lot of errors in there, but the only event 41's I saw were Kernel shutdown errors. I am pretty sure those were because I held the power button every time my froze. I might've missed some though.

 

I'll run the temp program. The computer does not freeze when the Steam service is disabled. I can watch videos and listen to music and it works fine. However, when the Steam service is enabled, I can watch videos and listen to music and it will freeze. It is a super weird problem that I do not think is related to temp, but I will definitely still run it. I kinda want to try the driver verification tool. Good idea?

 

Thanks for your help!

 

Also, about the SpeedFan, I was not sure about this step:

 

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

 

I do not see a "Logged button anywhere. I have attached a pic of what I see after I click the pluses and before. I did notice some SpeedFan log files in Program Files.

 

 

Attached Files


Edited by DavidRYH, 10 September 2016 - 12:59 PM.


#5 usasma

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Posted 10 September 2016 - 01:04 PM

That's the point of making it freeze and then shutting it down.
When you recover it gives an event ID 41 error - and that's the point that I start searching from!

 

In this case, each of the shutdowns seem to be preceded by some sort of disk problem.

So, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the hard drive diagnostics.

 

Your UEFI/BIOS (version F3) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

No signs of problems with anything except the Intel Rapid Storage Technology program (which is related to the hard drive).

Please update this to the latest, W10 compatible version available from the Gigabyte support website for your motherboard.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 DavidRYH

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Posted 10 September 2016 - 01:36 PM

Okay, sounds good!

 

I am going to run to the store and grab a cd to burn to. Is it possible to run the HD test from a bootable USB stick?

 

I just updated my bios, so here is hoping it helps.

 

I checked Windows updates manually today and I am up to date. 

 

I installed the Intel Rapid Storage Tech driver (latest) a month ago or so (and constantly check for updates using my Gigabyte update utility), and it worked for awhile. Originally, I thought that is what was freezing my rig (I have been troubleshooting for awhile). Just recently it stopped working again (not sure why).

 

Thanks!



#7 DavidRYH

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Posted 11 September 2016 - 08:34 PM

Hi again,

 

I updated the bios like I said, and that seems to have fixed it! I left some games running for 15+ hours and no crashes or freezes of any kind. Thank you so much for the help! It is super cool that their is community out there where people are so helpful and kind to people they don't even know. I am thankful beyond words! 

 

-David



#8 usasma

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Posted 12 September 2016 - 04:42 AM

Most of us here got our start the same way that you did.

A kind stranger offered to help us.

So we decided to pay it forward and help others.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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