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Printing issues and error codes 0x803C0101A and 0x0070002


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#1 funnierthanme

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Posted 09 September 2016 - 12:55 PM

My HP printer suddenly won't print 5x7 pictures, but will print letters and all the coupons from the internet I want.  I've spent since 8/27/2016 working with HP trying to find out why and what will fix this.  I even got vague help from the Microsoft Community.

 

The HP website first suggested I uninstall and reinstall the printer, so I did.  That made no difference.  HP Support suggested I use Microsoft easy fix solutions and try to troubleshoot the problems from there.  I started with "Troubleshoot problems with devices and printers" and got an error code 0x80070002,  That error says:  "An error occurred while troubleshooting. A problem is preventing the troubleshooter from starting."

 

I next tried "Fix problems with printing" and received error code 0x803C010A, which says "An unexpected error occurred.  The troubleshooting wizard can't continue."

 

HP asked me to uninstall the printer again because they thought it might be a bad driver, so I did that again and reinstalled it, but apparently that wasn't the problem.  I still can't print a picture.

 

Now I've been asked to perform a system recovery and reinstall my operating system.  I really think this is a drastic step, but I'm not a "geek" and I know very little about a computer. 

 

Can you give me any advice, or even help me, maybe?


Edited by funnierthanme, 09 September 2016 - 12:56 PM.


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#2 hamluis

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Posted 09 September 2016 - 01:42 PM

What software are you using to try to print?

 

What photo software are used to open/edit photos?

 

Louis



#3 funnierthanme

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Posted 09 September 2016 - 02:52 PM

Louis, I didn't think I had any particular software except what came with my operating system, Windows 7.  When I pull up a document I want to print, a print window shows up and I click it.  I've never paid any attention to what software it is.  If I go try it out, what should I look for?  Same for photos.



#4 funnierthanme

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Posted 09 September 2016 - 02:55 PM

I think I might have answered my own question--would it be Windows Live Photo Gallery?  I've never tried to edit any photos.  I just take them as they come.



#5 hamluis

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Posted 09 September 2016 - 03:24 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#6 funnierthanme

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Posted 09 September 2016 - 04:32 PM

hamluis, I'm having a difficult time getting a copy of the MiniToolBox report to you.  I just can't seem to get it transferred from Notepad to here.  I apologize that I don't know how, but I've never done it before and I've tried to read the "help" information, but It doesn't work for me.  Can you tell me the easy way?


Edited by funnierthanme, 09 September 2016 - 04:35 PM.


#7 hamluis

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Posted 09 September 2016 - 06:10 PM

Simple copy and paste for the MiniToolBox.  Just place the cursor inside the Reply box, paste the data in :).

 

The Speccy data is reflected online...if you follow the directions provided and save the URL for the Snapshot...then paste that into your post, that will take care of that data request.

 

Louis



#8 funnierthanme

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Posted 09 September 2016 - 08:16 PM

The url is http://speccy.piriform.com/results/JH27fww8ogyCH5rQjCuvycU

 

 

Is it possible that my copy and paste system might not be working?  I've copied the Mini Tool Box report 20 times or more and even used tye cut and paste method Notepad suggests, but pasting it just will not work.  I'll try to print a copy and mail it to you, if you like.


Edited by funnierthanme, 10 September 2016 - 08:22 AM.


#9 funnierthanme

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Posted 09 September 2016 - 08:18 PM

I'm trying so hard to get it to paste, but the paste choice won't come up!  I'll try again tomorrow.  I tried again and it still won't work.


Edited by funnierthanme, 10 September 2016 - 08:23 AM.


#10 funnierthanme

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Posted 10 September 2016 - 09:54 AM

When I click copy, I feel confident that I have it copied, but when I click paste, the menu that comes up gives me the choices: 

Save Page As......

View Page Background Images

Select All

View Page Source

View Page Info

Inspect Element (Q)

 

I cannot, for the life of me, get the normal menu that has the paste option to appear.  I can get the cut and paste to work in some areas of my computer, but when I try to bring what I've copied to here to paste it, it will not paste.  I only get the above menu choices.



#11 funnierthanme

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Posted 10 September 2016 - 11:46 AM

Just to let you know, I ran a sfc scan and it said id did not find any integrity violations, if that means anything.



#12 funnierthanme

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Posted 10 September 2016 - 12:52 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Jan (administrator) on 10-09-2016 at 13:47:14
Running from "C:\Users\Jan\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Inspiron 570 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/10/2016 01:25:07 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.18427 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1b88
Start Time: 01d20b878e7f2193
Termination Time: 44
Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Report Id:

Error: (09/09/2016 09:43:22 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/09/2016 08:48:52 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/08/2016 05:49:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/08/2016 02:00:45 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/08/2016 11:38:52 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/08/2016 11:26:06 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/08/2016 11:20:17 AM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.1.7601.23418, time stamp: 0x570896a1
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000cf448
Faulting process id: 0xc1c
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3

Error: (09/08/2016 08:48:42 AM) (Source: CVHSVC) (User: )
Description: Information only.
Error:  Initialization failed 0x80080005 Type: 88::UnexpectedError.

Error: (09/07/2016 04:03:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (09/09/2016 09:44:26 AM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (09/09/2016 09:40:52 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (09/09/2016 08:49:45 AM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (09/08/2016 06:24:15 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (09/08/2016 05:50:49 PM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (09/08/2016 05:32:21 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (09/08/2016 02:01:29 PM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (09/08/2016 01:57:44 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (09/08/2016 11:39:47 AM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (09/08/2016 11:36:07 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Microsoft Office Sessions:
=========================
Error: (09/10/2016 01:25:07 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.184271b8801d20b878e7f219344C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (09/09/2016 09:43:22 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/09/2016 08:48:52 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/08/2016 05:49:55 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/08/2016 02:00:45 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/08/2016 11:38:52 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/08/2016 11:26:06 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/08/2016 11:20:17 AM) (Source: Application Error)(User: )
Description: explorer.exe6.1.7601.23418570896a1unknown0.0.0.000000000c0000005000cf448c1c01d209e474154087C:\Windows\SysWOW64\explorer.exeunknownbf125860-75d7-11e6-8e3b-fc7516e1703c

Error: (09/08/2016 08:48:42 AM) (Source: CVHSVC)(User: )
Description: Error:  Initialization failed 0x80080005 Type: 88::UnexpectedError.

Error: (09/07/2016 04:03:10 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

=========================== Installed Programs ============================
Accidental Damage Services Agreement (HKLM-x32\...\{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}) (Version: 2.0.0 - Dell Inc.)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.017.20053 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19120 - Adobe Systems Incorporated)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.213 - Adobe Systems Incorporated)
Adobe Flash Player 22 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 22.0.0.209 - Adobe Systems Incorporated)
Bing Bar (HKLM-x32\...\{D6C3C9E7-D334-4918-BD57-5B1EF14C207D}) (Version: 7.1.361.0 - Microsoft Corporation)
Bing Rewards Client Installer (HKLM-x32\...\{61EDBE71-5D3E-4AB7-AD95-E53FEAF68C17}) (Version: 16.0.345.0 - Microsoft Corporation) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
ccc-core-static (HKLM-x32\...\{EBF60699-3D2E-6677-D504-5B4846171C8E}) (Version: 2009.0714.2132.36830 - ATI) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.21 - Piriform)
Citrix Online Launcher (HKLM-x32\...\{E5F6D26D-E180-4547-A865-565EAB61000C}) (Version: 1.0.362 - Citrix)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.1.8) (Version: 5.0.1.8 - Coupons.com Incorporated)
Cozi (HKLM-x32\...\{EA1F3D6C-A6F5-4CDC-B0D3-9C56C06B4D29}) (Version: 1.0.6505.38692 - Cozi Group, Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.60 - Dell Inc.)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.60 - Dell Inc.)
Dell DataSafe Online (HKLM-x32\...\{7EC66A95-AC2D-4127-940B-0445A526AB2F}) (Version: 2.1.19634 - Dell)
Dell Digital Delivery (HKLM-x32\...\{2B25AEE3-D191-4735-870E-28743D727ED8}) (Version: 1.7.1002.0 - Dell Products, LP)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell MusicStage (HKLM-x32\...\{91AF2672-F5BC-42CF-8037-A9D2F92BBCC0}) (Version: 1.5.201.0 - Fingertapps)
Dell PhotoStage (HKLM-x32\...\{E4335E82-17B3-460F-9E70-39D9BC269DB3}) (Version: 1.5.0.65 - ArcSoft)
Dell Stage (HKLM-x32\...\{FE182796-F6BA-486A-8590-89B7E8D1D60F}) (Version: 1.7.209.0 - Fingertapps)
Dell Support Center (HKLM\...\{0090A87C-3E0E-43D4-AA71-A71B06563A4A}) (Version: 3.1.5803.11 - PC-Doctor, Inc.) Hidden
Dell Support Center (HKLM\...\Dell Support Center) (Version: 3.1.5803.11 - Dell Inc.)
Dell VideoStage  (HKLM-x32\...\{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.2.0.1712 - CyberLink Corp.) Hidden
Dell VideoStage  (HKLM-x32\...\InstallShield_{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.2.0.1712 - CyberLink Corp.)
DirectX 9 Runtime (HKLM-x32\...\{AF9E97C1-7431-426D-A8D5-ABE40995C0B1}) (Version: 1.00.0000 - Sonic Solutions) Hidden
eBay (HKLM-x32\...\{A8B88634-7F90-402F-B66A-86429755F6A5}) (Version: 1.4.0 - eBay Inc.)
Google Chrome (HKLM-x32\...\{ACABF078-B721-3663-9E6B-D08B47B71431}) (Version: 46.0.2490.80 - Google, Inc.)
Google Drive (HKLM-x32\...\{459CE109-4E46-4340-92BC-054642BC3BC2}) (Version: 1.31.2873.2758 - Google, Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
HP Deskjet 3050A J611 series Basic Device Software (HKLM\...\{1B77E249-B8D5-4E5E-8848-693ACEF84E6D}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Deskjet 3050A J611 series Help (HKLM-x32\...\{97DDCAB8-B770-4089-A10F-67568069D78A}) (Version: 140.0.2.2 - Hewlett Packard)
HP Deskjet 3050A J611 series Product Improvement Study (HKLM\...\{A772BF60-20A5-4279-A18B-B9D8DBC9B30A}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.5192 - HP Photo Creations)
HP Support Solutions Framework (HKLM-x32\...\{CE7447C2-EF12-4EF3-BE51-BFC3B049C0F6}) (Version: 12.5.32.37 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
Java 8 Update 101 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180101F0}) (Version: 8.0.1010.13 - Oracle Corporation)
Java 8 Update 101 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180101F0}) (Version: 8.0.1010.13 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.11.376.2 - McAfee, Inc.)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6201.1019 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50428.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Mozilla Firefox 47.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 47.0.1 (x86 en-US)) (Version: 47.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 47.0.1.6018 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Norton Security (HKLM-x32\...\NS) (Version: 22.7.1.32 - Symantec Corporation)
Online Games Manager v1.50 (HKLM-x32\...\Online Games Manager) (Version: 1.50.4 - Real Networks, Inc.)
PhotoShowExpress (HKLM-x32\...\{3250260C-7A95-4632-893B-89657EB5545B}) (Version: 2.0.063 - Sonic Solutions) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
QualxServ Service Agreement (HKLM-x32\...\{903679E8-44C8-4C07-9600-05C92654FC50}) (Version: 2.0.0 - Dell Inc.)
RBVirtualFolder64Inst (HKLM\...\{9D6DFAD6-09E5-445E-A4B5-A388FEEBD90D}) (Version: 1.00.0000 - Roxio, Inc.) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5977 - Realtek Semiconductor Corp.)
Roxio Creator Starter (HKLM-x32\...\{6F0BBEFE-BE1C-419B-BA1F-D36C9E7915BC}) (Version: 12.1.77.0 - Roxio)
Roxio File Backup (HKLM\...\{60B2315F-680F-4EB3-B8DD-CCDC86A7CCAB}) (Version: 1.3.2 - Roxio) Hidden
Samsung i-Launcher 1.1.0.57 (HKLM-x32\...\Samsung i-Launcher) (Version: 1.1.0.57 - Samsung Electronics Co., Ltd.)
Skins (HKLM-x32\...\{BE6F906F-9F86-5CED-E122-8C6A162295B8}) (Version: 2009.0714.2132.36830 - ATI) Hidden
Sonic CinePlayer Decoder Pack (HKLM-x32\...\{9A00EC4E-27E1-42C4-98DD-662F32AC8870}) (Version: 4.3.0 - Sonic Solutions) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Super Collapse! II (HKLM-x32\...\940802d083420edc977b8ab2ae13e0bb) (Version:  - GameHouse)
TrustedID (HKLM-x32\...\{C16A92EF-017B-4839-9C75-FBADB5A1FA27}) (Version: 5.0 - TrustedID)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Zinio Reader 4 (HKLM-x32\...\{7FB00B6B-6843-97EC-EED6-78BD6D35370A}) (Version: 4.2.4164 - Zinio LLC) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4) (Version: 4.2.4164 - Zinio LLC)

========================= Memory info: ===================================
Percentage of memory in use: 70%
Total physical RAM: 3838.98 MB
Available physical RAM: 1131.57 MB


Edited by hamluis, 10 September 2016 - 02:04 PM.


#13 funnierthanme

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Posted 10 September 2016 - 01:33 PM

Finally!  I tried using Yahoo and copy and paste worked there.  Now I'll work on SPECCY 

 

I copied the URL because I can't get it to transfer no matter what.  I had to download the Tool Box again and this is the URL.  Nothing has changed since the last time I ran the Tool Box, so the URL should be the same as the others that don't come up, if this one does.

 

http://speccy.piriform.com/results/DqON820DLn4tK68WZxzIk6T



#14 funnierthanme

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Posted 10 September 2016 - 01:35 PM

Thank you for your patience with me.  I've certainly learned a great deal about my computer and I do know now that the copy and paste system can break down.  I'll have somebody there at BleepingComputers work on that for me, too.



#15 hamluis

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Posted 10 September 2016 - 02:06 PM

Funny...I don't see anything indicating the error codes you cite in your title.  ???  I don't see anything indicating that there is a problem printing.

 

Louis






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