My HP printer suddenly won't print 5x7 pictures, but will print letters and all the coupons from the internet I want. I've spent since 8/27/2016 working with HP trying to find out why and what will fix this. I even got vague help from the Microsoft Community.
The HP website first suggested I uninstall and reinstall the printer, so I did. That made no difference. HP Support suggested I use Microsoft easy fix solutions and try to troubleshoot the problems from there. I started with "Troubleshoot problems with devices and printers" and got an error code 0x80070002, That error says: "An error occurred while troubleshooting. A problem is preventing the troubleshooter from starting."
I next tried "Fix problems with printing" and received error code 0x803C010A, which says "An unexpected error occurred. The troubleshooting wizard can't continue."
HP asked me to uninstall the printer again because they thought it might be a bad driver, so I did that again and reinstalled it, but apparently that wasn't the problem. I still can't print a picture.
Now I've been asked to perform a system recovery and reinstall my operating system. I really think this is a drastic step, but I'm not a "geek" and I know very little about a computer.
Can you give me any advice, or even help me, maybe?
Edited by funnierthanme, 09 September 2016 - 12:56 PM.