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Background noise on laptop


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#1 Imberpr

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Posted 09 September 2016 - 12:09 PM

Until 24 hours ago my Lenovo worked fine. Then the audio became static and distorted. Microsoft managed to screw up fixing it but this morning, the audio seems to be fine and rebooted itself in the night. The problem is that there's now an ongoing background noise - sounds a bit like an alien like this sound  

 

I've done a full test sweep to fix audio and it's fine but this is like having a second noise in the background. Can you advise please? 



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#2 InadequateInfirmity

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Posted 09 September 2016 - 12:26 PM

Adware Cleaner Scan.

 

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

JRT Scan.

Please download Junkware Removal Tool and save it on your desktop.

 

  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please post the JRT log.
  •  

Adware Removal Tool Scan.

 

Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.

 

 

LOr0Gd7.png

 

Hit Ok.

 

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Hit next make sure to leave all items checked, for removal.

 

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The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete, thenOK again to finish up. Post log generated by tool.

 

ZHP Scan.

Please download Zhp Cleaner  to your desktop.  Right Click the icon and select run as administrator.

http://ccm.net/download/download-24750-zhpcleaner

 

 

2. Once you have started the program, you will need to click the scanner button.

EgsT69u.png

The program will close all open browsers!

3. Once the scan is completed, the you will want to click the Repair button.

6QJjV50.png

At the end of the process you may be asked to reboot your machine. After you reboot a report will open on your desktop.

Copy and paste the report here in your next reply.

 Zemana Scan

 

 

Run a full scan with Zemana AntiMalware!

Install and select deep scan.

jdmyscF.jpg

Remove any infections found.

Then click on the icon in the pic below.

DOLGyto.jpg

Double click on the scan log, copy and paste here in your reply



#3 Imberpr

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Posted 09 September 2016 - 12:41 PM

Gosh - I forgot how fast you guys and gals are! I'll get this done asap I can and update you. Thanks SO much!



#4 Imberpr

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Posted 09 September 2016 - 02:08 PM

Adware Cleaner Results - still have the buzzing noise - working on the next suggestion now

 

# AdwCleaner v6.010 - Logfile created 09/09/2016 at 12:04:31
# Updated on 12/08/2016 by ToolsLib
# Database : 2016-09-09.2 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : Imberpr - HEDDICUNDLE
# Running from : C:\Users\Imberpr\Downloads\adwcleaner_6.010 (1).exe
# Mode: Clean
 
 
 
***** [ Services ] *****
 
 
 
***** [ Folders ] *****
 
[-] Folder deleted: C:\Users\Imberpr\AppData\Local\VirtualStore\Program Files\MyWebSearch
[-] Folder deleted: C:\Users\Imberpr\AppData\Local\VirtualStore\Program Files\SendSpace
[-] Folder deleted: C:\Users\Public\Documents\Downloaded Installers
 
 
***** [ Files ] *****
 
 
 
***** [ DLL ] *****
 
 
 
***** [ WMI ] *****
 
 
 
***** [ Shortcuts ] *****
 
 
 
***** [ Scheduled Tasks ] *****
 
 
 
***** [ Registry ] *****
 
[-] Key deleted: HKLM\SOFTWARE\Google\Chrome\NativeMessagingHosts\com.mindspark.eliteunzip_aa
[-] Key deleted: HKLM\SOFTWARE\Classes\AolCalSvr.ACToolBarCtrl
[-] Key deleted: HKLM\SOFTWARE\Classes\AolCalSvr.ACToolBarCtrl.4
[-] Key deleted: HKLM\SOFTWARE\Classes\ProjectServerObjects.SPSTextTranslator
[-] Key deleted: HKLM\SOFTWARE\Classes\ProjectServerObjects.SPSTextTranslator.1
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.Protector
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.Protector.1
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib.1
[-] Key deleted: HKLM\SOFTWARE\Classes\PSActivityPanes.PSTextPane
[-] Key deleted: HKLM\SOFTWARE\Classes\PSActivityPanes.PSTextPane.1
[-] Key deleted: HKLM\SOFTWARE\Classes\PSActivityPanes.SPSTextGDIPane
[-] Key deleted: HKLM\SOFTWARE\Classes\PSActivityPanes.SPSTextGDIPane.1
[-] Key deleted: HKLM\SOFTWARE\Classes\PSSourcePanes.SPSTextSourcePane
[-] Key deleted: HKLM\SOFTWARE\Classes\PSSourcePanes.SPSTextSourcePane.1
[-] Value deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{58124A0B-DC32-4180-9BFF-E0E21AE34026}]
[-] Value deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{977AE9CC-AF83-45E8-9E03-E2798216E2D5}]
[-] Value deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{A09AB6EB-31B5-454C-97EC-9B294D92EE2A}]
[-] Key deleted: HKU\S-1-5-21-1128873287-302576209-950213382-1010\Software\Yahoo\YFriendsBar
[-] Key deleted: HKU\S-1-5-21-1128873287-302576209-950213382-1010\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{97F81AF1-0E47-DC99-FF1F-C8B3B9A1E18E}
[#] Key deleted on reboot: HKCU\Software\Yahoo\YFriendsBar
[-] Key deleted: HKLM\SOFTWARE\Web Assistant
[#] Key deleted on reboot: HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{97F81AF1-0E47-DC99-FF1F-C8B3B9A1E18E}
[-] Value deleted: HKLM\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow [*.crossrider.com]
[-] Value deleted: HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{336D0C35-8A85-403a-B9D2-65C292C39087}]
[-] Value deleted: HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{8E9E3331-D360-4f87-8803-52DE43566502}]
[#] Value deleted on reboot: HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{336D0C35-8A85-403a-B9D2-65C292C39087}]
[#] Value deleted on reboot: HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{8E9E3331-D360-4f87-8803-52DE43566502}]
[#] Value deleted on reboot: HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{336D0C35-8A85-403a-B9D2-65C292C39087}]
[#] Value deleted on reboot: HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{8E9E3331-D360-4f87-8803-52DE43566502}]
[-] Key deleted: HKLM\SOFTWARE\Google\Chrome\Extensions\dlfienamagdnkekbbbocojppncdambda
[-] Key deleted: HKLM\SOFTWARE\Google\Chrome\Extensions\dlnembnfbcpjnepmfjmngjenhhajpdfd
 
 
***** [ Web browsers ] *****
 
[-] [www2.inbox.com] [Search Provider] Deleted: www2.inbox.com
 
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C0].txt - [3961 Bytes] - [09/09/2016 12:04:31]
C:\AdwCleaner\AdwCleaner[R4].txt - [5608 Bytes] - [14/05/2015 09:23:48]
C:\AdwCleaner\AdwCleaner[S1].txt - [4199 Bytes] - [09/09/2016 12:03:54]
C:\AdwCleaner\AdwCleaner[S3].txt - [5728 Bytes] - [14/05/2015 10:38:53]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [4253 Bytes] ##########


#5 Imberpr

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Posted 09 September 2016 - 02:17 PM

JRT Scan:

Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Windows 10 Home x64 
Ran by Imberpr (Administrator) on Fri 09/09/2016 at 12:10:14.55
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 1 
 
Successfully deleted: C:\WINDOWS\prefetch\ONEKEYOPTIMIZER.EXE-A995513D.pf (File) 
 
 
 
Registry: 3 
 
Successfully deleted: HKLM\Software\Wow6432Node\Mozilla\Firefox\Extensions\\{c4cfc0de-134f-4466-b2a2-ff7c59a8bfad} (Registry Value) 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\Search\\SearchAssistant (Registry Value) 
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Search\\SearchAssistant (Registry Value) 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 09/09/2016 at 12:15:02.62
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#6 Imberpr

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Posted 09 September 2016 - 02:45 PM

Gave no log for Adware Removal Tool Scan. but did the removal.



#7 Imberpr

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Posted 09 September 2016 - 02:50 PM

ZHP scan refused to follow through installation and kept bouncing me to https://www.nicolascoolman.com/fr/ so I couldn't run this



#8 Imberpr

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Posted 09 September 2016 - 04:09 PM

I ran the last test and restarted laptop - background noise is still there. Any suggestions?



#9 InadequateInfirmity

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Posted 10 September 2016 - 06:10 AM

How about the Zemana Scan?

 

 

Scan & Clean With Ads Fix

 

  • Disable Windows Defender & Antivirus Prior To Running This Tool!!
  • Save Ads Fix to your desktop.
  • Right Click & Run As Administrator.
  • You will then be prompted to install Certificates.
  • Install then click OK.
  • Right Click & Run As Administrator Again.
  • Click Options then select Unlock the deletion.
  • Then click on clean.

 

Malwarebytes Scan.

 

We need you to run MalwareBytes to get a log, please download the free version of MalwareBytes HERE

http://data-cdn.mbamupdates.com/web/mbam-setup-2.2.0.1024.exe  Alternate Link.

Save the file to somewhere you can easily find it. Double click the saved file to start the install, accept any security warnings that may appear, and after the install click the new desktop icon to start the program. We need to modify a couple of things with MalwareBytes before we use it so please follow the steps below.

  1. If the dashboard is not already displayed select it.
  2. Then select "Update Now" to get the latest database.

VSKiiIc.jpg

  1. Next we need to change a scanning option, select "Settings" on the main menu, then "Detection and Protection" on the left.
  2. Then select "Scan for rootkits" in the detection options, as well as the other two options already checked.

ZU4W2g2.jpg

  • Now return to Dashboard on the main menu and select "Scan Now" at the bottom of the screen.

nF8dOcq.jpg

  • Allow MalwareBytes to scan your system, it may take some time depending on what you have loaded onto your hard drive.

L8lsasM.jpg

When the scan is finished

  1. Click "Save Results"
  2. Then click on "Text file"

5x4JOvA.jpg

  • A window will then open allowing you to choose a name for the logfile and also allowing you to choose where to save it, save it to the desktop.
  • Please copy and paste the contents of this file in your next post.

 

 

Eset Online Scanner.

 

Eset Scan

Click Me To Download Eset Scan

Disable your antivirus prior to this scan.
 
 esetonlinebtn.png
 

  •  Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

 

Minitoolbox scan.

 

 

Please download Minitoolbox and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

 

Security Check Scan.

 

Download Security Check to your desktop, right click it run as administrator. When the program completes, the tool will automatically open a log file, please post that log here in your next post.



#10 Imberpr

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Posted 11 September 2016 - 10:02 PM

Thanks for this. I've tried all and nothing works. Here's the error message I get and screenshot: https://monosnap.com/file/w9kRe23jpX5dNJr4g62fooCT72hllV

Here are screenshots to the report log errors:

Playing Audio
Publisher details
Issues found
Low audio device volume
Audio device volume might be too low to hear.
Not fixed
 
Increase the audio device volume
Completed
Potential issues that were checked
Audio enhancements didn't load
Issue not present
 
One or more audio service isn't running
Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.
Issue not present
 
Audio services not responding
Issue not present
 
Audio device is disabled
The audio device you selected is currently turned off in Windows.
Issue not present
 
Audio device muted
Audio can't play if the device is muted.
Issue not present
 
Audio device isn't set as default
The default audio device is usually used to play or record sounds on your computer.
Issue not present
 
Audio format not set to default
Issue not present
 
The speaker, headset or headphone is unplugged
An audio device must be plugged in to play or record sound.
Issue not present
 
Issues found
Detection details
6
Low audio device volume
Not fixed
 
Audio device volume might be too low to hear.
Volume level
Level of volume used for audio playback. Volume: 4% Increase the audio device volume
Completed
To increase the volume, move the volume slider in the Volume Mixer.
Volume level
Adjusted level of volume used for audio playback. Modified volume: 4%
Potential issues that were checked
Detection details
  Audio enhancements didn't load
Issue not present
      One or more audio service isn't running
Issue not present
 
Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.
    Audio services not responding
Issue not present
   
6
Audio device is disabled
Issue not present
 
The audio device you selected is currently turned off in Windows.
Device state
State information about the audio device. State: Enabled Status code: 1 Help link: http://msdn.microsoft.com/en-us/library/aa363230(VS.85).aspx
  Audio device muted
Issue not present
 
Audio can't play if the device is muted.
    Audio device isn't set as default
Issue not present
 
The default audio device is usually used to play or record sounds on your computer.
    Audio format not set to default
Issue not present
      The speaker, headset or headphone is unplugged
Issue not present
 
An audio device must be plugged in to play or record sound.
 
Detection details
 
Audio endpoint
Type of audio device being diagnosed. Endpoint: Speakers Headphones Headset Earphone
Installed audio devices
This file contains the details stored in the registry for all installed audio devices. File Name: Registry log.reg Collection information Computer Name: HEDDICUNDLE Windows Version:
10.0
Architecture:
x64
Time:
Saturday, September 10, 2016 6:11:15 PM
Publisher details
 
Sound Troubleshoot problems that prevent your computer from playing or recording sound. Package Version:
4.0
Publisher:
Microsoft Windows
Playing Audio Find and fix problems with playing sound. Package Version:
4.0
Publisher:
Microsoft Corporation
Hardware and Devices Find and fix problems with devices and hardware. Package Version:
3.5
Publisher:  


#11 Imberpr

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Posted 12 September 2016 - 04:38 PM

I fixed it - I uninstalled and reinstalled multiple times including upgrading the driver and finally the last version/attempt worked. But thank you SO much for your help and rapid responses :)



#12 InadequateInfirmity

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Posted 13 September 2016 - 02:53 PM

Alright, might be wise to run the other scans, let ,me know if you wish to continue.



#13 Imberpr

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Posted 14 September 2016 - 02:25 PM

I'm too scared to touch anything at the moment since I fixed the audio issue. But noted this thread and when I become braver, I'll absolutely run those other tests and update you. Thank you SO much!!






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