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Gateway M-6866 freezes


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#1 oldcapri

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Posted 09 September 2016 - 11:33 AM

I'm working on a friend's old Gateway (he refuses to replace). I've done some virus/malware removal, replaced the battery and charger and removed and cleaned out the cpu fan. I did not remove the heat sink. The fan is running.  The darn things hangs up after being on a few moments and the only thing I can do is move the cursor. If I do a hard shut down it will restart with the usual Windows Did Not Shut Down Properly nanny notification.

Anyone have any ideas?

 

(This thing is still running Vista Home Premium!! He should purchase my Lenovo loaner.)

 

Thanks, Barry



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#2 usasma

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Posted 10 September 2016 - 04:53 AM

Start with these free diagnostics (the first few are bootable, so you don't need to be in Windows to run them):  http://www.carrona.org/hwdiag.html

 

Once in Windows, Let's try looking at these 2 sets of reports:

 

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:  I'm uncertain if you need to monitor the temps, so include this just in case.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

Edited by usasma, 10 September 2016 - 04:57 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 oldcapri

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Posted 11 September 2016 - 10:11 AM

Report set #1 attached.

Edit: I think. I don't see the attachment.


Edited by oldcapri, 11 September 2016 - 10:11 AM.


#4 oldcapri

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Posted 11 September 2016 - 10:12 AM

2nd attempt

Attached Files



#5 oldcapri

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Posted 11 September 2016 - 10:23 AM

It locked up before I could begin report set #2. I am running Sea Tools. I had a version (v2.23) on a disc already so I popped it in. The short test said DST Failed. I think this is it's original drive and has it's recovery section on it. Hopefully, if this is indeed the cause, I'll be able to copy it. Maybe it'll work.

In the meantime I'm running the long test and will run Memtest 86 after that.



#6 oldcapri

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Posted 11 September 2016 - 01:59 PM

It has failed the long test.

SMART is enabled but has not been tripped.

Running Memtest 86+ now
 



#7 oldcapri

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Posted 11 September 2016 - 04:18 PM

Here is the Perfmon report

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#8 oldcapri

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Posted 11 September 2016 - 04:37 PM

Can't create a restore point [Catastrophic failure (0x8000FFFF)] before doing the Driver Verifier.
Anyway, it doesn't list any unverified drivers when I query it. I know the page says it must run 24 hours. I'll leave it running.

Edit: It locked up so....


Edited by oldcapri, 11 September 2016 - 05:00 PM.


#9 oldcapri

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Posted 11 September 2016 - 05:14 PM

Here is the event viewer thing

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#10 oldcapri

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Posted 12 September 2016 - 12:54 PM

Memtest 86+ came out fine.



#11 usasma

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Posted 12 September 2016 - 07:12 PM

If it failed the Seatools long test, then the drive needs to be replaced (and Windows installed on the new drive).

 

I would backup the data from the hard drive now - as the drive will only get more difficult to use with time.


Edited by usasma, 12 September 2016 - 07:12 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 oldcapri

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Posted 12 September 2016 - 11:57 PM

If it failed the Seatools long test, then the drive needs to be replaced (and Windows installed on the new drive).

 

I would backup the data from the hard drive now - as the drive will only get more difficult to use with time.

Agreed. I'll address that after I call the guy tomorrow. I hope I'll be able to copy at least the restore portion.

Thanks, Barry



#13 oldcapri

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Posted 07 October 2016 - 07:24 AM

New HDD installed with more cache and higher spindle speed from same manufacturer. Cloned successfully and running well. Now if only I could get Windows Update to work. . . (darn Microsoft).






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