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WGB BSOD Issue


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#1 wgb55

wgb55

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Posted 09 September 2016 - 09:45 AM

Thanks for your help.  I was not able to get the perfmon /report to finish running.  It just sat there for 15 min or so.   I was not able to save anything.

 

· OS - Windows 10
· x64 ?
· What was original installed OS on system? Windows 7 but got an automatic upgrade to Win 10
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Came with the box
· Age of system (hardware) - Couple years or so. 
· Age of OS installation - have you re-installed the OS?  within the year.

· CPU - i5-4460  3.20 GHz
· Video Card - Intel HD graphics 4600
· MotherBoard - (if NOT a laptop) I have no idea
· Power Supply - brand & wattage (skip if laptop) plugged into the wall, USA 

· System Manufacturer - Dell
· Exact model number (if laptop, check label on bottom) - Dell Reg D16M

· Laptop or Desktop? Desktop

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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 09 September 2016 - 11:21 AM

What is a WGB?

 

Your UEFI/BIOS (version A04) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 10 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

One of the memory dumps shows a problem with the disk hardware.

Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the hard drive diagnostics

 

You have both McAfee and AVG running - this is not good.

They compete for control of the file system - and they may even let virus' through while they're fighting.
Please only have 1 antivirus and 1 firewall running at a time (please uninstall one of your antivirus programs immediately).

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Sep  9 08:37:25.430 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090916-18859-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 2:12:02.136
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+a4 )
BugCheck EF, {ffffe000c4c51080, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffe000c4c51080, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_csrss.exe_BUGCHECK_CRITICAL_PROCESS_c7131080_nt!PspCatchCriticalBreak
CPUID:        "Intel® Core™ i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  A04
  BIOS Release Date             04/03/2014
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3847
  Baseboard Product             088DT1       
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  9 05:08:05.648 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090916-18765-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:1 days 0:00:49.355
*** WARNING: Unable to verify timestamp for bthport.sys
*** ERROR: Module load completed but symbols could not be loaded for bthport.sys
Probably caused by :UsbHub3.sys
BugCheck 9F, {3, ffffe000aa6eee20, fffff800e489e990, ffffe000b1d18a60}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000aa6eee20, Physical Device Object of the stack
Arg3: fffff800e489e990, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000b1d18a60, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_btfilter_IMAGE_UsbHub3.sys
CPUID:        "Intel® Core™ i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  A04
  BIOS Release Date             04/03/2014
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3847
  Baseboard Product             088DT1       
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep  8 02:15:40.757 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090816-15875-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 11:35:22.465
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+a4 )
BugCheck EF, {ffffe0006d625840, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffe0006d625840, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_6f52e040_nt!PspCatchCriticalBreak
CPUID:        "Intel® Core™ i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  A04
  BIOS Release Date             04/03/2014
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3847
  Baseboard Product             088DT1       
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Sep  9 08:37:25.430 2016 (UTC - 4:00)**************************
CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)
btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
RtsUStor.sys                Tue Jul  9 01:56:42 2013 (51DBA61A)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
TeeDriverx64.sys            Wed Nov 27 12:56:32 2013 (52963250)
btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)
DellProf.sys                Wed May 13 10:17:19 2015 (55535CEF)
athw10x.sys                 Mon May 18 02:33:25 2015 (555987B5)
mfencbdc.sys                Mon Jun 22 14:52:33 2015 (55885971)
RTKVHD64.sys                Wed Jun 24 06:04:57 2015 (558A80C9)
mfehidk.sys                 Fri Jun 26 19:10:48 2015 (558DDBF8)
mfewfpk.sys                 Fri Jun 26 19:11:02 2015 (558DDC06)
mfeavfk.sys                 Fri Jun 26 19:11:56 2015 (558DDC3C)
mfefirek.sys                Fri Jun 26 19:12:59 2015 (558DDC7B)
cfwids.sys                  Fri Jun 26 19:13:28 2015 (558DDC98)
mfeaack.sys                 Fri Jun 26 19:15:39 2015 (558DDD1B)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
igdkmd64.sys                Wed Nov 18 14:28:29 2015 (564CD15D)
avgloga.sys                 Tue Feb 16 09:04:03 2016 (56C32C53)
avgdiska.sys                Fri May 13 01:52:02 2016 (57356B82)
mfesapsn.sys                Mon May 30 14:38:04 2016 (574C888C)
avgrkx64.sys                Wed Jun  1 07:16:31 2016 (574EC40F)
avgidsha.sys                Wed Jun  1 07:25:33 2016 (574EC62D)
avgldx64.sys                Wed Jun  1 07:27:54 2016 (574EC6BA)
avguniva.sys                Mon Jun 20 09:22:11 2016 (5767EE03)
avgidsdrivera.sys           Thu Jun 30 08:40:53 2016 (57751355)
avgwfpa.sys                 Tue Jul 12 10:10:36 2016 (5784FA5C)
avgmfx64.sys                Tue Jul 19 06:27:05 2016 (578E0079)


http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
http://www.carrona.org/drivers/driver.php?id=athw10x.sys
http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
http://www.carrona.org/drivers/driver.php?id=mfeaack.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
avguniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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