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Computer has been BSOD for months. Been over every tut out there with no luck.


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6 replies to this topic

#1 BigPetkov

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Posted 08 September 2016 - 10:08 PM

Hi guys!

 

I have been really struggling with bluescreen issues since I built my rig, 4-5 months now. I have looked up every tutorial out there but so far no luck. Probably spent 90 - 100 hours trying to solve this issue. You guys look pretty knowledgeable and willing to help so I figured why not give it a try. I first got in touch with usasma and am following his instructions. See attached zip files. Ive also written some detail below in case it helps. 

 

There is a wide range of error messages that I see while I blue screen, dont have my notes on hand but its usually system thread exceptions, system service exceptions, memory, and this sort of stuff. Rarely the same one multiple times in a row. The scan goes to 100% then nothing, doesnt restart or shut down and i cant seem to find the location of the save. I have ran memory scans, kept track of temperatures, updated drivers to multiple versions, but still could not find a culprit. 

 

I built my own computer. I have built multiple before for friends that have never had issues. Initially, I planned to get windows 7. When installing, it would not complete for some reason, I finally figured out that some hardware was not compatible with 7 so I got a bootleg 8.1. When I began to get the BSOD issues I figured it must be the software so I got the windows 10 pro promotion that was being offered. This didnt change anything. I had bought my computer to be able to support any current game, solidworks projects, photoshop, and a 2560 x 1440 screen.

 

The computer get the error between hours or sometimes even minutes. I have bluescreened immediately upon start when restarting from the previous bluescreen at times. It rarely happens when im just browsing the net, sometimes when Im running scans, but very often when playing a game. I keep in touch with old friends for a few hours a week when playing games but its been a very frustrating experience.

 

There are a few things that I believe reduced the amount of bluescreens (did not eliminate). Running games at absolute minimum graphics, using older version of graphics driver, uninstalling windows updates and preventing new ones from installing. Hopefully the windows update thing doesnt mess with the analysis that I ran for this post.

 

See below for more system info. 

 

I really appreciate any help. 

 

Thanks in advance,

-Peter

 

· OS - Windows 8.1, 8, 7, Vista ?

     >Windows 10 pro
· x86 (32-bit) or x64 ?

     >x64
· What was original installed OS on system?

    >windows 8.1
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

    >full retail version (free promotion, details above)
· Age of system (hardware)

    >less than 6 months
· Age of OS installation - have you re-installed the OS?
     >last reinstal 2 weeks ago; reinstalled multiple times since initial run
· CPU

   >intel i5-6600K
· Video Card

   >Radeon R9 280x

· MotherBoard - (if NOT a laptop)

   >ASRock Z170 Pro4

· Power Supply - brand & wattage
   >EVEA 700 W
· System Manufacturer

   >custom
· Laptop or Desktop?

   >desktop

Attached Files


Edited by BigPetkov, 08 September 2016 - 10:15 PM.


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#2 usasma

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Posted 09 September 2016 - 05:48 AM

Your UEFI/BIOS (version P1.50) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 4 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

Out of 23 memory dumps there were 6 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Sep  7 22:03:19.404 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090716-17453-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 0:23:58.027
Probably caused by :memory_corruption ( ONE_BIT )
BugCheck 1A, {41792, fffff6800072f838, 400000000000, 0}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000041792, A corrupt PTE has been detected. Parameter 2 contains the address of
    the PTE. Parameters 3/4 contain the low/high parts of the PTE.
Arg2: fffff6800072f838
Arg3: 0000400000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41792
PROCESS_NAME:  bf1.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT
CPUID:        "Intel® Core™ i5-6600K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  P1.50
  BIOS Release Date             08/13/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             Z170 Pro4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep  5 17:42:30.782 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090516-16750-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 0:04:25.404
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by :memory_corruption ( ONE_BIT )
BugCheck 1A, {41792, fffff6bffc38e5f8, 1000000000000000, 0}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000041792, A corrupt PTE has been detected. Parameter 2 contains the address of
    the PTE. Parameters 3/4 contain the low/high parts of the PTE.
Arg2: fffff6bffc38e5f8
Arg3: 1000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41792
PROCESS_NAME:  RuntimeBroker.
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep  5 14:00:46.035 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090516-16421-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 0:36:48.657
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
*** ERROR: Module load completed but symbols could not be loaded for Wof.sys
Probably caused by :Wof.sys ( Wof+1d4fe )
BugCheck 12B, {ffffffffc00002c4, 4fa, 24c04d6da90, ffffd0009f6bf000}
BugCheck Info: FAULTY_HARDWARE_CORRUPTED_PAGE (12b)
Arguments:
Arg1: ffffffffc00002c4, virtual address mapping the corrupted page
Arg2: 00000000000004fa, physical page number
Arg3: 0000024c04d6da90, zero
Arg4: ffffd0009f6bf000, zero
BUGCHECK_STR:  0x12B_c00002c4_StCtDecompressFailed
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x12B_c00002c4_StCtDecompressFailed_Wof!unknown_function
CPUID:        "Intel® Core™ i5-6600K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  P1.50
  BIOS Release Date             08/13/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             Z170 Pro4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Sep  7 22:03:19.404 2016 (UTC - 4:00)**************************
ElcMouLFlt.sys                Mon Oct  4 19:30:57 2010 (4CAA63B1)
ElcMouUFlt.sys                Tue Nov 30 00:42:46 2010 (4CF48ED6)
t_mouse.sys                   Mon Dec  3 01:19:30 2012 (50BC4472)
e1d65x64.sys                  Thu Jun 18 12:37:56 2015 (5582F3E4)
RTKVHD64.sys                  Tue Sep 15 10:12:36 2015 (55F82754)
dtlitescsibus.sys             Thu Sep 24 16:17:21 2015 (56045A51)
TeeDriverW8x64.sys            Thu Oct  8 14:13:00 2015 (5616B22C)
intelppm.sys                  Thu Oct 29 22:09:51 2015 (5632D16F)
dtliteusbbus.sys              Mon Dec 28 08:05:52 2015 (568133B0)
avgloga.sys                   Tue Feb 16 09:04:03 2016 (56C32C53)
AtihdWT6.sys                  Wed Apr 20 21:30:52 2016 (57182D4C)
avgdiska.sys                  Fri May 13 01:52:02 2016 (57356B82)
avgrkx64.sys                  Wed Jun  1 07:16:31 2016 (574EC40F)
avgidsha.sys                  Wed Jun  1 07:25:33 2016 (574EC62D)
avgldx64.sys                  Wed Jun  1 07:27:54 2016 (574EC6BA)
avguniva.sys                  Mon Jun 20 09:22:11 2016 (5767EE03)
avgidsdrivera.sys             Thu Jun 30 08:40:53 2016 (57751355)
avgwfpa.sys                   Tue Jul 12 10:10:36 2016 (5784FA5C)
atikmpag.sys                  Mon Jul 18 16:32:52 2016 (578D3CF4)
amdacpksd.sys                 Mon Jul 18 16:50:52 2016 (578D412C)
atikmdag.sys                  Mon Jul 18 17:41:41 2016 (578D4D15)
avgmfx64.sys                  Tue Jul 19 06:27:05 2016 (578E0079)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep  4 23:49:44.572 2016 (UTC - 4:00)**************************
atikmpag.sys                  Sun Nov 29 15:17:54 2015 (565B5D72)
atikmdag.sys                  Sun Nov 29 15:51:24 2015 (565B654C)
AtihdWT6.sys                  Wed Apr 13 19:23:34 2016 (570ED4F6)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 29 19:03:57.071 2016 (UTC - 4:00)**************************
iqvw64e.sys                   Wed Apr 22 07:46:58 2015 (55378A32)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 28 18:29:08.544 2016 (UTC - 4:00)**************************
AtihdWT6.sys                  Fri Sep 18 06:08:20 2015 (55FBE294)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 24 20:57:27.134 2016 (UTC - 4:00)**************************
atikmpag.sys                  Sun Nov 29 22:35:05 2015 (565BC3E9)
atikmdag.sys                  Sun Nov 29 23:09:55 2015 (565BCC13)
amdkmafd.sys                  Thu Jun  2 16:43:24 2016 (57509A6C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 22 21:20:15.921 2016 (UTC - 4:00)**************************
TuneUpUtilitiesDriver64.sys   Thu Jan 14 09:16:23 2016 (5697ADB7)
AtihdWT6.sys                  Thu Jun  2 16:45:28 2016 (57509AE8)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 21 20:08:57.512 2016 (UTC - 4:00)**************************
AsrAppCharger.sys             Tue May 10 04:28:46 2011 (4DC8F73E)
semav6msr64.sys               Fri Jan 24 14:22:40 2014 (52E2BD80)
iaStorA.sys                   Mon Jul 27 05:26:48 2015 (55B5F958)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 21 17:12:09.722 2016 (UTC - 4:00)**************************
TeeDriverW8x64.sys            Mon Aug 31 15:49:07 2015 (55E4AFB3)
e1d64x64.sys                  Tue Nov 24 14:10:54 2015 (5654B63E)
atikmpag.sys                  Thu Jun  2 16:25:56 2016 (57509654)
atikmdag.sys                  Thu Jun  2 16:48:48 2016 (57509BB0)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 21 13:49:01.749 2016 (UTC - 4:00)**************************
cpuz140_x64.sys               Sun Aug 14 15:15:42 2016 (57B0C35E)


http://www.carrona.org/drivers/driver.php?id=ElcMouLFlt.sys
http://www.carrona.org/drivers/driver.php?id=ElcMouUFlt.sys
http://www.carrona.org/drivers/driver.php?id=t_mouse.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
dtliteusbbus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
avguniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=iqvw64e.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=amdkmafd.sys
http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=AsrAppCharger.sys
http://www.carrona.org/drivers/driver.php?id=semav6msr64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=e1d64x64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
cpuz140_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 BigPetkov

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Posted 11 September 2016 - 04:38 PM

First, I would like to thank you usasma for taking the time to go over my files and come up with solutions and help me with my frustrating issue. I appreciate your time. 

 

Second, I have addressed some of the issues you have mentioned, see below:

 

 

Your UEFI/BIOS (version P1.50) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 4 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

I have updated my uefi/bios to the latest version. I am not sure if i had done this step before in my attempts to find a solution.

I have updated to all current windows updates. It was on purpose that I kept the updates to a minimum thinking it helps reduce the bluescreens. (new update count: 7 windows and 1 flash player)

I have removed Daemon Tools. I can confirm that it has caused bluescreens in the past but they have a different error code than the normal bluescreens I am experiencing. 

 

See more below:

 

 

Out of 23 memory dumps there were 6 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

I am not overclocking and I have installed temperature monitors in the past to see if temperatures were the cause of the issues. I do not believe any have been high enough to raise concern.

I have ensured the hardware is debris-free.

I am not sure about compatibility issues. 

I am not sure about low level driver problems. 

I do not believe I have any malware.

 

See more below: 

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

 

I am currently in the process of the hardware scan. I will report with any news.

 

Thank you again,

-P


Edited by BigPetkov, 11 September 2016 - 05:02 PM.


#4 BigPetkov

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Posted 11 September 2016 - 07:43 PM

Update on hardware scans.
 
RAM:
 
Used bootable Memory Diag tool, it ran to 100% twice, and I let it run a little bit longer to reach the two hour mark. It didnt report any issues. 
 
Detailed information on hardware:
Spoiler
 
 
Hard Drive:
 
In short, no issues were found. The suggested bootable hard drive scan was designed for a CD. I do not have a CD drive so I used my manufacturer's (seagate) SeaTools scan (http://www.seagate.com/support/downloads/seatools/) and performed the following tests:
 
Fix All Fast
SMART Check
Short Drive Self Test
Short Generic
 
All tests yielded Passing results. I am in the process of running Long Generic but it will take over an hour at this rate, I will update post with results.
 
Detailed information on hardware:
Spoiler
 
At this point, I will run my system to see if anything else causes a bluescreen and I will report back to see if there are any further recommendations. Will continue the hardware testing. 
 
Thanks again,
-P

Edited by BigPetkov, 11 September 2016 - 07:50 PM.


#5 usasma

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Posted 12 September 2016 - 07:33 PM

Please run the long/extended test for the Seagate Seatools.
The short test(s) can pass on a bad drive as they only scan a small part of the drive.

 

As you have BSOD's, feel free to zip up and upload the dump files (they're located in C:\Windows\Minidump)

If you can't zip them there, copy them to the Desktop to zip up.


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#6 BigPetkov

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Posted 13 September 2016 - 09:12 PM

I could not edit the intended post for some reason, maybe it only lets me edit once. When I ran the long test, it found an issue and failed. I have been trying to get the recommended seagate boot fix to work without an CD player but no luck. The drive is also under warranty so I could get it exchanged if you guys recommend this. 
 
Either way I have not experienced a BSOD since I had updated the BIOS and followed your other recommendations but I have attached the old dump files in case you are interested. 
 
Let me know what you think.

Attached Files


Edited by BigPetkov, 13 September 2016 - 09:18 PM.


#7 usasma

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Posted 14 September 2016 - 07:24 AM

If it failed the long test, get a new drive.

At work we find that the "fix" is often only temporary - and that the drives frequently have problems afterwards (this isn't 100% of the time - but often enough that we recommend a new drive).

 

No need to run the memory dumps if you're replacing the drive under warranty.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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