We are a small public water agency in very rural California. Financial reports coming from our longstanding QuickBooks installation are starting to show nonsensical results. A call to Quickbooks support produced the statement that our company file has become corrupted and needed "fixing" - to the tune of hundreds of dollars. I called back and asked the service tech for explanation. He showed me - too quickly for me to get a clear picture - pages of Event Viewer logs with very many Quickbooks errors, and offered to "fix everything" - in a way that sounded too much like the litanies I've often heard, "your computer is infected, let us fix it". One time data repair: $400. One year support: $650. Two years: $1000. Three years: $1500.
What is true: that computer has been used for some time by fairly clueless or careless office staff; it is running quite noticeably slowly. After closing time today I will scan it for viruses, scan with MBAM, run CCleaner, and see what happens.
There are supposed to be daily backups, but I will be a little surprised if those have actually been run every day.
I was the one who originally installed and set up QuickBooks on this system, back when I was a Board member 15 or so years ago. Later I left the Board, and came back 5 years ago as General Manager. I have not, however, had daily interaction with the accounting system. It ran trouble-free for years, until we had a couple of staff changes, and since then (nearly a year ago now) we have had trouble.