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WIN10 constant intermittant Blue Screen of Death


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#1 bubba123

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Posted 08 September 2016 - 05:32 PM

These are my scans. Any info as to what is causing this would be great THX

 

· OS - Windows 8.1, 8, 7, Vista ? -      Win10
· x86 (32-bit) or x64 ? - 64
· What was original installed OS on system? -YES
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? CAME on the LAPTOP
· Age of system (hardware) 2 Weeks
· Age of OS installation - have you re-installed the OS? 2 Weeks

· CPU - Intel Core 2.2Ghz i5-5200U
· Video Card IntelHD Graphics 5500
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (skip if laptop)

· System Manufacturer Acer
· Exact model number (if laptop, check label on bottom)E - 5473T-56L9

· Laptop or Desktop? LAPTOP

Attached Files


Edited by bubba123, 08 September 2016 - 06:06 PM.


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#2 usasma

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Posted 09 September 2016 - 07:09 AM

Only 10 Windows Update hotfixes installed.  Most build 10240 (original release) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
Please consider updating to build 10586 (1511/Fall Update) or 14393 (1607/Anniversary Update)
 

Your UEFI/BIOS (version V1.10) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

This device is disabled in Device Manager.  Did you deliberately disable it?  If so, why did you disable it?

 

Qualcomm Atheros QCA9377 Wireless Network Adapter    PCI\VEN_168C&DEV_0042&SUBSYS_080611AD&REV_30\4&730CB45&0&00E3    This device is disabled.

Please re-enable the device, then update it to the latest, W10 compatible version.  If so desired, feel free to disable it again AFTER it has been updated.

 

If these things don't fix the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Thu Sep  8 17:41:43.138 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090816-16546-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.17071.amd64fre.th1.160802-1852
System Uptime:0 days 0:16:53.928
Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+14 )
BugCheck A, {3591000b, 2, 1, fffff8006ec4bb64}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 000000003591000b, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8006ec4bb64, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_nt!KxWaitForLockOwnerShip
CPUID:        "Intel® Core™ i5-5200U CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
  BIOS Version                  V1.10
  BIOS Release Date             08/28/2015
  Manufacturer                  Acer
  Product Name                  Aspire E5-473T
  Baseboard Product             Robin_BH  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep  8 17:24:23.495 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090816-16281-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.17071.amd64fre.th1.160802-1852
System Uptime:0 days 0:12:33.283
Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+14 )
BugCheck A, {35060008, 2, 1, fffff8004a6ccb64}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000035060008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8004a6ccb64, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_nt!KxWaitForLockOwnerShip
CPUID:        "Intel® Core™ i5-5200U CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
  BIOS Version                  V1.10
  BIOS Release Date             08/28/2015
  Manufacturer                  Acer
  Product Name                  Aspire E5-473T
  Baseboard Product             Robin_BH  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep  8 17:11:22.345 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090816-16390-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.17071.amd64fre.th1.160802-1852
System Uptime:0 days 0:23:02.132
Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+14 )
BugCheck A, {3a7a0004, 2, 1, fffff803fd8cbb64}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 000000003a7a0004, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803fd8cbb64, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_nt!KxWaitForLockOwnerShip
CPUID:        "Intel® Core™ i5-5200U CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
  BIOS Version                  V1.10
  BIOS Release Date             08/28/2015
  Manufacturer                  Acer
  Product Name                  Aspire E5-473T
  Baseboard Product             Robin_BH  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Sep  8 17:41:43.138 2016 (UTC - 4:00)**************************
LMDriver.sys                Tue Jul 16 14:58:57 2013 (51E597F1)
RadioShim.sys               Tue Jul 16 14:58:57 2013 (51E597F1)
iaLPSS_GPIO.sys             Tue Feb 24 10:51:38 2015 (54EC9E0A)
iaLPSS_I2C.sys              Tue Feb 24 10:51:42 2015 (54EC9E0E)
ETDI2C.sys                  Tue Apr 14 02:40:30 2015 (552CB65E)
TeeDriverW8x64.sys          Thu Jun 11 21:52:49 2015 (557A3B71)
RtsPer.sys                  Mon Jun 15 05:05:06 2015 (557E9542)
rt640x64.sys                Thu Jul  9 02:30:41 2015 (559E1511)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
RTKVHD64.sys                Tue Jul 21 07:33:46 2015 (55AE2E1A)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
btfilter.sys                Fri Aug 21 03:40:34 2015 (55D6D5F2)
igdkmd64.sys                Mon Aug 24 16:32:07 2015 (55DB7F47)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  2 19:04:06.360 2016 (UTC - 4:00)**************************
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  2 15:18:38.048 2016 (UTC - 4:00)**************************
Qcamain10x64.sys            Fri Aug 21 03:46:55 2015 (55D6D76F)


http://www.carrona.org/drivers/driver.php?id=LMDriver.sys
http://www.carrona.org/drivers/driver.php?id=RadioShim.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSS_GPIO.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSS_I2C.sys
ETDI2C.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=Qcamain10x64.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 bubba123

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Posted 09 September 2016 - 10:34 AM

THX I went to windows update but nothing happened. I am used to it automatically downloading will. try again. Thx for your time and help!



#4 bubba123

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Posted 09 September 2016 - 11:18 AM

When I try and download the windows update it keeps crashing at about 44%. CPU reaches 100%.. I tried in Safe mode and also same. Any tips?

 

THX
 



#5 usasma

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Posted 09 September 2016 - 11:27 AM

Post a topic in the W10 forums

Mention your CBS log in the title.

This'll help to get the CBS log generated:

 

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder
NOTE:  This is not for me (I can't read them).  This is in case you decide to post in the OS forums asking for help from the experts. 

        -  On Windows 8/10, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), if you'd like it analyzed, start a post in the OS forums, then zip it up and upload it with your next post there (it's not needed in this topic as I can't read it).
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 bubba123

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Posted 09 September 2016 - 11:30 AM

What is a CBS log? Sorry dumb question..



#7 bubba123

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Posted 09 September 2016 - 12:35 PM

Windows keeps crashing everytime I download Windows update. gets to 44% then CPU too high and Blue screen of death....... Anyone know how I can do this?



#8 usasma

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Posted 10 September 2016 - 04:41 AM

Follow my instructions in my previous post.

If unable to generate the CBS log, then start a new topic that says you're unable to generate a CBS log.

The CBS log is a log that describes the actions of Windows Update.

 

In the event that this still fails, then you have these options:

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order):

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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