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Need help with removal of rootkit or some kind of virus !!


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6 replies to this topic

#1 cheetoos14

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Posted 08 September 2016 - 09:12 AM

hello I have virus I don't now what my pc turn black wallpaper  I cant fix.  My computer i download Tool (FRST.exe)


 

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#2 Aura

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Posted 08 September 2016 - 09:26 AM

Hi cheetoos14 :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job, and I also have night classes on Mondays and Wednesdays, which means that if you reply during these two days, it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Please give me a few hours to review your logs and come up with a reply.

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 cheetoos14

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Posted 08 September 2016 - 09:34 AM

okay i understand ... Thanks you and i will waiting for you



#4 cheetoos14

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Posted 08 September 2016 - 09:52 AM

I have been  all of my icons are blank and I can't open any programs. every program I try to open the error says can't open this item. I have the same problem when running the PC in Normal mode. I have no idea what's going on



#5 Aura

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Posted 08 September 2016 - 11:21 AM

Thank you for waiting :)

Going over your logs, I noticed that a lot of your programs have been broken, so you'll need to reinstall them. However, we'll address this at the end, since we'll work on the clean-up first.

warning.gifMalicious Programs Warning!

I noticed that you have malicious programs installed on your system. I'll ask you to uninstall them since uninstalling such programs before running malware removal tools will ensure a better clean-up.
  • Baidu Antivirus - Looks like the PUP variant of it that was pushed via adware. Before uninstalling it, make sure to revert the changes it did on your system, otherwise the uninstall will severely damage your system;
  • Baidu PC Faster - Same as Baidu Antivirus, revert the changes before uninstalling it;
  • ContentPush
  • KMPFaster
  • KMSpico v9.3.1
  • qksee
  • SafeFinder
  • WinZip
If you have an issue when uninstalling a program, please let me know. If you aren't able to revert the changes made by Baidu's products, skip their uninstall and let me know.

Once done, we'll run a first fix with FRST, and do a sweep with JRT and AdwCleaner.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.
  • Right-click on your Desktop, select New and click on Text Document. Name it fixlist (make sure it's a .txt file) and press on Enter;
  • Open the file you just created and copy/paste the content below in it, then save it (Ctrl + S);
    CloseProcesses:
    CreateRestorePoint:
    
    HKU\S-1-5-21-3192915931-2927963125-4027507683-1001\...\Run: [Uxmdmedia] => C:\Users\ISMI\AppData\Local\Uxmdmedia\Windows_Activaton.exe
    HKU\S-1-5-21-3192915931-2927963125-4027507683-1001\...\Run: [Ebqstion] => regsvr32.exe C:\Users\ISMI\AppData\Local\Ebqstion\ffvxinrv.dll <===== ATTENTION
    HKU\S-1-5-21-3192915931-2927963125-4027507683-1001\...\Policies\Explorer: [NoLowDiskSpaceChecks] 1
    AppInit_DLLs: C:\ProgramData\UltimateSecurityPackage\Meddox.dll => No File
    AppInit_DLLs-x32: C:\ProgramData\UltimateSecurityPackage\Goodstrong.dll => No File
    IFEO\SppExtComObj.exe: [Debugger] C:\Windows\SECOH-QAD.exe
    ShellIconOverlayIdentifiers: [   IDM Shell Extension] -> {CDC95B92-E27C-4745-A8C5-64A52A78855D} => C:\Program Files (x86)\Internet Download Manager\IDMShellExt64.dll No File
    ShellIconOverlayIdentifiers: [BaiduAntivirusIconLock] -> {0A93904A-BB1E-4a0c-9753-B57B9AE272CC} => C:\Program Files (x86)\Baidu Security\Baidu Antivirus\5.4.3.133394.0\BavShx64.dll No File
    
    Winsock: Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll No File 
    Winsock: Catalog5-x64 07 C:\Program Files\Bonjour\mdnsNSP.dll No File 
    Tcpip\Parameters: [DhcpNameServer] 79.143.82.186 8.8.8.8
    Tcpip\..\Interfaces\{261C8B8C-399F-4766-87CC-74B2DE7570C7}: [DhcpNameServer] 79.143.82.186 8.8.8.8
    Tcpip\..\Interfaces\{57087843-78D9-4AC5-981B-A8EE96C9B143}: [DhcpNameServer] 79.143.82.186 8.8.8.8
    
    HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Search Page = hxxp://www.nuesearch.com/search/?type=ds&ts=1473246021&z=968748727ba99f7613cc79cgbz9mfc1oczfqae4o5w&from=che0812&uid=WDCXWD2003FYPS-27Y2B0_WD-WCAVY574152941529&q={searchTerms}
    HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Search_URL = hxxp://www.nuesearch.com/search/?type=ds&ts=1473246021&z=968748727ba99f7613cc79cgbz9mfc1oczfqae4o5w&from=che0812&uid=WDCXWD2003FYPS-27Y2B0_WD-WCAVY574152941529&q={searchTerms}
    HKU\S-1-5-21-3192915931-2927963125-4027507683-1001\Software\Microsoft\Internet Explorer\Main,Search Page = hxxp://%66%65%65%64.%73%6F%6E%69%63-%73%65%61%72%63%68.%63%6F%6D/?p=mKO_AwFzXIpYRaHdGKBHHo2wMx2WO_507Rss4MXgumPzGj_ZrdFcxxqE0i6nX5U4xCgykkcNC1KVPVF0Kz1eG_-wgQbPA_AyZYfk3Qz3NM3CXaKjE6E26FFYRfJjlJ6ooMhqcWAzLL6cBQv58VESgSTruJOH8N4uOo5QUZzhNkPWhuxLpB4Xa2DI_KFvDoRgWG4jUwPA&q={searchTerms}
    HKU\S-1-5-21-3192915931-2927963125-4027507683-1001\Software\Microsoft\Internet Explorer\Main,Search Bar = hxxp://%66%65%65%64.%73%6F%6E%69%63-%73%65%61%72%63%68.%63%6F%6D/?p=mKO_AwFzXIpYRaHdGKBHHo2wMx2WO_507Rss4MXgumPzGj_ZrdFcxxqE0i6nX5U4xCgykkcNC1KVPVF0Kz1eG_-wgQbPA_AyZYfk3Qz3NM3CXaKjE6E26FFYRfJjlJ6ooMhqcWAzLL6cBQv58VESgSTruJOH8N4uOo5QUZzhNkPWhuxLpB4Xa2DI_KFvDoRgWG4jUwPA&q={searchTerms}
    HKU\S-1-5-21-3192915931-2927963125-4027507683-1001\Software\Microsoft\Internet Explorer\Main,SearchAssistant = hxxp://%66%65%65%64.%73%6F%6E%69%63-%73%65%61%72%63%68.%63%6F%6D/?p=mKO_AwFzXIpYRaHdGKBHHo2wMx2WO_507Rss4MXgumPzGj_ZrdFcxxqE0i6nX5U4xCgykkcNC1KVPVF0Kz1eG_-wgQbPA_AyZYfk3Qz3NM3CXaKjE6E26FFYRfJjlJ6ooMhqcWAzLL6cBQv58VESgSTruJOH8N4uOo5QUZzhNkPWhuxLpB4Xa2DI_KFvDoRgWG4jUwPA&q={searchTerms}
    SearchScopes: HKLM-x32 -> DefaultScope {ielnksrch} URL = 
    SearchScopes: HKLM-x32 -> ielnksrch URL = hxxp://%66%65%65%64.%73%6F%6E%69%63-%73%65%61%72%63%68.%63%6F%6D/?p=mKO_AwFzXIpYRaHdGKBHHo2wMx2WO_507Rss4MXgumPzGj_ZrdFcxxqE0i6nX5U4xCgykkcNC1KVPVF0Kz1eG_-wgQbPA_AyZYfk3Qz3NM3CXaKjE6E26FFYRfJjlJ6ooMhqcWAzLL6cBQv58VESgSTruJOH8N4uOo5QUZzhNkPWhuxLpB4Xa2DI_KFvDoRgWG4jUwPA&q={searchTerms}
    SearchScopes: HKU\S-1-5-21-3192915931-2927963125-4027507683-1001 -> {ielnksrch} URL = hxxp://%66%65%65%64.%73%6F%6E%69%63-%73%65%61%72%63%68.%63%6F%6D/?p=mKO_AwFzXIpYRaHdGKBHHo2wMx2WO_507Rss4MXgumPzGj_ZrdFcxxqE0i6nX5U4xCgykkcNC1KVPVF0Kz1eG_-wgQbPA_AyZYfk3Qz3NM3CXaKjE6E26FFYRfJjlJ6ooMhqcWAzLL6cBQv58VESgSTruJOH8N4uOo5QUZzhNkPWhuxLpB4Xa2DI_KFvDoRgWG4jUwPA&q={searchTerms}
    BHO: IDM integration (IDMIEHlprObj Class) -> {0055C089-8582-441B-A0BF-17B458C2A3A8} -> C:\Program Files (x86)\Internet Download Manager\IDMIECC64.dll => No File
    BHO-x32: IDM integration (IDMIEHlprObj Class) -> {0055C089-8582-441B-A0BF-17B458C2A3A8} -> C:\Program Files (x86)\Internet Download Manager\IDMIECC.dll => No File
    
    FF Plugin HKU\S-1-5-21-3192915931-2927963125-4027507683-1001: @unity3d.com/UnityPlayer,version=1.0 -> C:\Users\ISMI\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll [No File]
    FF HKLM-x32\...\Firefox\Extensions: [arthurj8283@gmail.com] - C:\Users\ISMI\AppData\Roaming\Mozilla\Firefox\Profiles\qe7qih8v.default\extensions\arthurj8283@gmail.com => not found
    FF HKU\S-1-5-21-3192915931-2927963125-4027507683-1001\...\Firefox\Extensions: [mozilla_cc2@internetdownloadmanager.com] - C:\Program Files (x86)\Internet Download Manager\idmmzcc2.xpi => not found
    FF HKU\S-1-5-21-3192915931-2927963125-4027507683-1001\...\SeaMonkey\Extensions: [mozilla_cc2@internetdownloadmanager.com] - C:\Program Files (x86)\Internet Download Manager\idmmzcc2.xpi => not found
    FF HKU\S-1-5-21-3192915931-2927963125-4027507683-1001\...\SeaMonkey\Extensions: [mozilla_cc@internetdownloadmanager.com] - C:\Users\ISMI\AppData\Roaming\IDM\idmmzcc5 => not found
    
    CHR HKLM\...\Chrome\Extension: [jeaohhlajejodfjadcponpnjgkiikocn] - C:\Program Files (x86)\Internet Download Manager\IDMGCExt.crx <not found>
    CHR HKLM\...\Chrome\Extension: [ngpampappnmepgilojfohadhhmbhlaek] - C:\Program Files (x86)\Internet Download Manager\IDMGCExt.crx <not found>
    
    S2 backlh; C:\ProgramData\Logic Handler\set.exe [X]
    S2 CloudPrinter; C:\ProgramData\\CloudPrinter\\CloudPrinter.exe shuz -f "C:\ProgramData\\CloudPrinter\\CloudPrinter.dat" -l -a
    S2 IhPul; C:\Users\ISMI\AppData\Roaming\setup1\TSvr.exe [X]
    S2 qkseeService; C:\Program Files (x86)\qksee\qkseeSvc.exe [X]
    S2 Quoteex; C:\ProgramData\\Quoteex\\Quoteex.exe shuz -f "C:\ProgramData\\Quoteex\\Quoteex.dat" -l -a
    S3 Service KMSELDI; C:\Program Files\KMSpico\Service_KMS.exe [X]
    S2 SetmikeP; "C:\ProgramData\Setmike\Setmike.exe" [X]
    S2 SetmikeU; "C:\Program Files (x86)\Setmike\Update\SetmikeUpdate.exe" [X]
    S2 SoEasyHelper; "C:\ProgramData\SoeasyHelper\Helper.exe" {FBFAFA3B-C1B0-44EB-B159-041405696705} [X] <==== ATTENTION
    S2 SoEasySvc; "C:\Program Files (x86)\SoSoEasy\SoSoEasySvc.exe" {8DE54EC4-2DF3-4F56-9F19-EBC2BDF2FF59} [X] <==== ATTENTION
    S2 SterkspServer; C:\Program Files (x86)\Serduther\nerherentcenter.dll [X]
    S2 UltimateSecurityPackage; C:\ProgramData\\UltimateSecurityPackage\\UltimateSecurityPackage.exe shuz -f "C:\ProgramData\\UltimateSecurityPackage\\UltimateSecurityPackage.dat" -l -a
    S2 W3PCC; C:\ProgramData\Sun\Java\extension.dll [X]
    S2 winsaber; C:\Program Files (x86)\WinSaber\WinSaber.exe [X]
    S3 winzipersvc; C:\Program Files (x86)\WinZipper\winzipersvc.exe [X] <==== ATTENTION
    S3 gdrv; \??\C:\Windows\gdrv.sys [X]
    S3 xhunter1; \??\C:\Windows\xhunter1.sys [X]
    
    Task: {316BF5CD-8CFB-4D65-86E2-05F4BBD9C3A0} - System32\Tasks\AutoKMS => C:\Windows\AutoKMS\AutoKMS.exe [2014-04-11] ()
    Task: {3664105F-30A9-48D9-8ACD-465F09CF4CA7} - System32\Tasks\AutoPico Daily Restart => C:\Program Files\KMSpico\AutoPico.exe
    Task: {475FC466-0DA8-4A9A-A1CA-8E2B0B326B04} - System32\Tasks\SetmikeUpdateTaskMachineUA => C:\Program Files (x86)\Setmike\Update\SetmikeUpdate.exe <==== ATTENTION
    Task: {7EF2FCC2-7D9D-465B-B698-00A723DCAA84} - System32\Tasks\ChelfNotify Task => C:\ProgramData\ChelfNotify\BrowserUpdate.exe <==== ATTENTION
    Task: {88C05F89-815C-48E5-A8EC-FE96379D7D95} - System32\Tasks\SetmikeUpdateTaskMachineCore => C:\Program Files (x86)\Setmike\Update\SetmikeUpdate.exe <==== ATTENTION
    Task: {BD7166E5-9683-45CE-8D4E-80D574AAB9FC} - System32\Tasks\PPI Update => "hxxp://dazwindowsapps.xyz/download/index.php?mn=9995" <==== ATTENTION
    Task: {FAF88B8C-8007-4DDB-B0D5-CF531315BCB0} - System32\Tasks\Sterksp Server => C:\Program Files (x86)\Serduther\zunersy.exe
    
    HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\BavSvc => "Service"=""
    HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\BavSvc => "Service"=""
    
    FirewallRules: [{12BF3EE7-E67E-44FF-BDEB-97DAD98540C4}] => (Allow) C:\Program Files\KMSpico\KMSELDI.exe
    FirewallRules: [{1B511220-3BF6-4543-8F34-24E0C7068768}] => (Allow) C:\Program Files\KMSpico\KMSELDI.exe
    FirewallRules: [{0C47FEA7-DA14-47D5-A683-7EEAD89B17E0}] => (Allow) C:\Program Files\KMSpico\AutoPico.exe
    FirewallRules: [{8D2DA53E-2662-4650-B7F2-2434D8418A4E}] => (Allow) C:\Program Files\KMSpico\AutoPico.exe
    FirewallRules: [{5AE03490-06DC-41C5-B9FD-B2F282048983}] => (Allow) C:\Program Files\KMSpico\Service_KMS.exe
    FirewallRules: [{2B2A869E-4CB7-4A42-9FFA-11414CCBFE9C}] => (Allow) C:\Program Files\KMSpico\Service_KMS.exe
    FirewallRules: [{BABAE393-F4B8-44F5-9508-03E22B3102FE}] => (Allow) C:\Program Files (x86)\Setmike\Update\SetmikeUpdate.exe
    FirewallRules: [{D1AEDE98-939E-4AB1-B12C-6DF54CE1DB9B}] => (Allow) C:\Program Files (x86)\Setmike\Application\chrome.exe
    FirewallRules: [{DDF0B57E-1EE1-4ADA-8A0F-0C6F98AC5EE9}] => (Allow) C:\ProgramData\Setmike\Setmike.exe
    
    C:\Program Files\KMSpico
    C:\Program Files (x86)\Elex-tech
    C:\Program Files (x86)\qksee
    C:\Program Files (x86)\Serduther
    C:\Program Files (x86)\Setmike
    C:\Program Files (x86)\SoSoEasy
    C:\Program Files (x86)\WinSaber
    C:\Program Files (x86)\WinZipper
    C:\ProgramData\ChelfNotify
    C:\ProgramData\CloudPrinter
    C:\ProgramData\Logic Handler
    C:\ProgramData\Piano
    C:\ProgramData\Piano Hard
    C:\ProgramData\Piano Med
    C:\ProgramData\Pop Kit
    C:\ProgramData\Printer Icons
    C:\ProgramData\PrintingModule
    C:\ProgramData\Services
    C:\ProgramData\Setmike
    C:\ProgramData\SoeasyHelper
    C:\ProgramData\UltimateSecurityPackage
    C:\ProgramData\Sun\Java\extension.dll
    C:\Users\ISMI\AppData\Local\Ebqstion
    C:\Users\ISMI\AppData\Local\Setmike
    C:\Users\ISMI\AppData\Local\Uxmdmedia
    C:\Users\ISMI\AppData\Roaming\People
    C:\Users\ISMI\AppData\Roaming\Percussion Kit
    C:\Users\ISMI\AppData\Roaming\Perl
    C:\Users\ISMI\AppData\Roaming\Plug-Ins
    C:\Users\ISMI\AppData\Roaming\setup1
    C:\Users\ISMI\Downloads\Windows 8 & 8.1 Activator
    C:\Users\ISMI\Downloads\Windows 8 n 8.1 Activator.exe
    C:\Users\ISMI\Downloads\Windows 8 & 8.1 Activator.iso
    C:\Users\ISMI\Downloads\windows-8-1-permanent-activator
    C:\Windows\AutoKMS
    C:\Windows\gdrv.sys
    C:\Windows\SECOH-QAD.dll
    C:\Windows\SECOH-QAD.exe
    C:\Windows\xhunter1.sys
    C:\Windows\SysWOW64\EN_11659000.html
    C:\Windows\SysWOW64\EN_11654250.html
    C:\Windows\SysWOW64\EN_11653859.html
    C:\Windows\SysWOW64\EN_11645421.html
    C:\Windows\SysWOW64\EN_11644968.html
    C:\Windows\SysWOW64\EN_11643796.html
    C:\Windows\SysWOW64\eg_11642078.html
    C:\Windows\SysWOW64\findit.xml
    
    CMD: winsock netsh reset
    
    EmptyTemp:
    
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Click on the Fix button;
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad;
  • Copy and paste its content in your next reply;
iT103hr.pngJunkware Removal Tool (JRT)
  • Download Junkware Removal Tool (JRT) and move it to your Desktop;
  • Right-click on JRT.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Press on any key to launch the scan and let it complete;
    tLsXbWy.png
    Credits : BleepingComputer.com
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
zcMPezJ.pngAdwCleaner - Fix Mode
  • Download AdwCleaner and move it to your Desktop;
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Accept the EULA (I accept), let the database update, then click on Scan;
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Cleaning button. This will kill all the active processes;
    CfdTLN1.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it;
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply;
Your next reply(ies) should include:
  • Confirmation that you uninstalled the programs listed above (if not, which ones and why);
  • Copy/pasted content of the FRST fixlog.txt;
  • Copy/pasted content of JRT.txt;
  • Copy/pasted content of the AdwCleaner clean log;

Edited by Aura, 08 September 2016 - 12:28 PM.

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#6 Aura

Aura

    Bleepin' Special Ops


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Posted 12 September 2016 - 06:58 AM

Hi cheetoos14,

Are you still with me? Can you follow the instructions in my previous post?

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#7 Aura

Aura

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Posted 14 September 2016 - 07:20 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.





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