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Help with internet issues

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1 reply to this topic

#1 samiejg


  • Members
  • 1 posts
  • Local time:07:48 AM

Posted 07 September 2016 - 10:55 PM

Hi there,


I'm trying to help a friend with some internet issues. They brang me their computer because it wasn't connecting to the internet. I hooked it up at my place and it works fine. It's a wired desktop PC.

So I got them to try and use a different ethernet cable, and put it into a new jack on their router.

So this didn't work either. So I wanted to make sure their router is still good. So we tried their laptop wired, and that works fine.

Then, just for the heck of it, we tried resetting their dlink modem to the factory defaults, and that made no difference.

Then we tried bypassing the router all together and it's still not working.

I tried some random other stuff on the computer too.. Like: winsock reset reset internet options made sure there were no proxies and the IPV4 IP and DNS is all set to automatic.

So anyways, to summarize. One computer in their home does not work. However, so far this same computer seems to work elsewhere without any issues at all.

Can't be the router because we even bypassed that. Changed the cable. Can't be the computer can it? It works fine at my house and other places!

Any ideas on what's going on? Seems like I have tried everything :( The only other thing I can think of is some sort of IP conflict with her ISP or something but not sure. Although I would think an IP conflict would only effect her router and it's MAC address.


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#2 SleepyDude


  • Malware Response Team
  • 3,128 posts
  • Gender:Male
  • Location:Portugal
  • Local time:10:48 AM

Posted 08 September 2016 - 04:01 AM



Please run the following on the problematic machine connected to your friends network.


Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer Errors
  • List Installed Programs
  • List Devices (select Only Problems)

Click on Go.

Post the resulting log in your next reply.


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

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