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Confused about updates


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#1 rgundnr

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Posted 07 September 2016 - 03:12 PM

I have a message MS updates:

download and install updates on your computer

 

I run through the process and install fails....repeatedly

a few were successful

 

here are the one's that will not install:

kb2984972

kb3068708

kb3080149

kb2830477

 

i have tried several times

 

error codes:

80073712

800b0100

 

using windows 7 64 sp1

 

any help or assistance would be greatly appreciated.

 

thanks in advance

kelly

 

 

 



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#2 rgundnr

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Posted 11 September 2016 - 06:29 PM

Here are some screen shots of the problems I am encountering:

 

Attached Files


Edited by rgundnr, 11 September 2016 - 06:30 PM.


#3 dc3

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Posted 13 September 2016 - 10:14 AM

Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and select Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Copy and paste sfc /scannow in the command prompt, then press Enter to start the scan.  
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
If integrity issues are found in the scan please post the CBS log using the instructions below.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then type cmd in the Search box. 
 
CMD will appear above the search box, right click on it and select Run as administrator.
 
When the Elevated Command Prompt opens copy and paste the command below, then press Enter.
 
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
 
This will place a new icon on the desktop titled CBS.  Double click on this icon to open 
the CBS log, copy and paste the log in your topic.
 
This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.

Edited by dc3, 13 September 2016 - 10:17 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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