Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Spam being sent from my e-mail account...


  • Please log in to reply
10 replies to this topic

#1 Blackstar57

Blackstar57

  • Members
  • 269 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Canada
  • Local time:12:24 AM

Posted 07 September 2016 - 02:46 PM

Hello again... I have been receiving, in bunches of 5 or so, "Delivery Status Notifications" over the past couple months. I thought it was just some site phishing and have always deleted these e-mails.

 

But there is one supervisor at work who has received a couple e-mails from me with attached links. I didn't send these and there are no records of these in my sent or outbox. He is not even in my address book or contacts list.

 

Last night my wife received an e-mail from me that I didn't send. No record in my sent folder. Message had a link attached..​

 

It said, "Hello, Just wanted to say hello and wish you a good day. By the way, have you see that "http guvylumo rayorrock com / aecuic"

 

I have scanned with AVG Internet Security 2016 and also with Malware bytes and both found nothing.

 

Any ideas on what my next steps should be ?

 

Thank you

 

Glenn



BC AdBot (Login to Remove)

 


#2 Blackstar57

Blackstar57
  • Topic Starter

  • Members
  • 269 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Canada
  • Local time:12:24 AM

Posted 07 September 2016 - 03:19 PM

Forgot to mention I'm running Windows 10 64bit and Microsoft Office Pro Plus 2010. E-mail is with Outlook.

 

Glenn



#3 SleepyDude

SleepyDude

  • Malware Response Team
  • 3,075 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Portugal
  • Local time:04:24 AM

Posted 07 September 2016 - 03:26 PM

Hi Glenn,

 

Can you tell me if your account is from gmail.com, outlook.com, from your ISP, other?

 

The first thing you should do is to change your e-mail password to something secure, with 8 or more characters, include mixed numbers, letters and symbols.

 

If you have access to some e-mail recovery options on that account make sure they are updated and the options are the ones set by you and not by others in case the account got compromised.


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:24 PM

Posted 07 September 2016 - 03:28 PM

Run these and then change your Email password

3Al62Pm.pngMiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
  • [/list] SXvL3ZF.pngTDSSKiller

    zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • cvMlKv6.pngESET Online Scanner
  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
  • Remove found threats
  • Scan archives
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology

  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.
  • [/list]

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Blackstar57

Blackstar57
  • Topic Starter

  • Members
  • 269 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Canada
  • Local time:12:24 AM

Posted 08 September 2016 - 02:42 PM

Hi Glenn,

 

Can you tell me if your account is from gmail.com, outlook.com, from your ISP, other?

 

The first thing you should do is to change your e-mail password to something secure, with 8 or more characters, include mixed numbers, letters and symbols.

 

If you have access to some e-mail recovery options on that account make sure they are updated and the options are the ones set by you and not by others in case the account got compromised.

 

I use Outlook and my ISP for e-mails. I will change my password and check on recovery options.

 

Thank you

 

Glenn



#6 Blackstar57

Blackstar57
  • Topic Starter

  • Members
  • 269 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Canada
  • Local time:12:24 AM

Posted 08 September 2016 - 02:45 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Casey (administrator) on 08-09-2016 at 16:44:12
Running from "C:\Users\Casey\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ==============================
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
0.0.0.0 0.0.0.0 # fix for traceroute and netstat display anomaly
0.0.0.0 tracking.opencandy.com.s3.amazonaws.com
0.0.0.0 media.opencandy.com
0.0.0.0 cdn.opencandy.com
0.0.0.0 tracking.opencandy.com
0.0.0.0 api.opencandy.com
0.0.0.0 api.recommendedsw.com
0.0.0.0 installer.betterinstaller.com
0.0.0.0 installer.filebulldog.com
0.0.0.0 d3oxtn1x3b8d7i.cloudfront.net
0.0.0.0 inno.bisrv.com
0.0.0.0 nsis.bisrv.com
0.0.0.0 cdn.file2desktop.com
0.0.0.0 cdn.goateastcach.us
0.0.0.0 cdn.guttastatdk.us
0.0.0.0 cdn.inskinmedia.com
0.0.0.0 cdn.insta.oibundles2.com
0.0.0.0 cdn.insta.playbryte.com
0.0.0.0 cdn.llogetfastcach.us
0.0.0.0 cdn.montiera.com
0.0.0.0 cdn.msdwnld.com
0.0.0.0 cdn.mypcbackup.com
0.0.0.0 cdn.ppdownload.com
0.0.0.0 cdn.riceateastcach.us
0.0.0.0 cdn.shyapotato.us
0.0.0.0 cdn.solimba.com
0.0.0.0 cdn.tuto4pc.com
0.0.0.0 cdn.appround.biz
0.0.0.0 cdn.bigspeedpro.com
0.0.0.0 cdn.bispd.com
 
There are 4 entries.
 
========================= IP Configuration: ================================
 
Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
 

popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Yuki
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : eastlink.ca
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : eastlink.ca
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : F4-6D-04-3B-04-65
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d5a4:713a:5516:9280%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 24.142.63.163(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.252.0
   Lease Obtained. . . . . . . . . . : Tuesday, September 6, 2016 1:25:57 PM
   Lease Expires . . . . . . . . . . : Saturday, September 10, 2016 3:37:13 PM
   Default Gateway . . . . . . . . . : 24.142.60.1
   DHCP Server . . . . . . . . . . . : 24.222.150.150
   DHCPv6 IAID . . . . . . . . . . . : 250899716
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-80-B7-D7-F4-6D-04-3B-04-65
   DNS Servers . . . . . . . . . . . : 24.222.0.94
                                       24.222.0.95
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter 6TO4 Adapter:
 
   Connection-specific DNS Suffix  . : eastlink.ca
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:188e:3fa3::188e:3fa3(Preferred)
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 83886080
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-80-B7-D7-F4-6D-04-3B-04-65
   DNS Servers . . . . . . . . . . . : 24.222.0.94
                                       24.222.0.95
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 00-07-61-A3-BD-41
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.eastlink.ca:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : eastlink.ca
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 12:
 
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:2074:2758:e771:c05c(Preferred)
   Link-local IPv6 Address . . . . . : fe80::2074:2758:e771:c05c%18(Preferred)
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 301989888
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-80-B7-D7-F4-6D-04-3B-04-65
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  cns01.eastlink.ca
Address:  24.222.0.94
 
Name:    google.com
Addresses:  2607:f8b0:4009:80d::200e
   172.217.4.238
 

Pinging google.com [172.217.4.238] with 32 bytes of data:
Reply from 172.217.4.238: bytes=32 time=55ms TTL=53
Reply from 172.217.4.238: bytes=32 time=55ms TTL=53
 
Ping statistics for 172.217.4.238:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 55ms, Maximum = 55ms, Average = 55ms
Server:  cns01.eastlink.ca
Address:  24.222.0.94
 
Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
   2001:4998:c:a06::2:4008
   2001:4998:44:204::a7
   206.190.36.45
   98.139.183.24
   98.138.253.109
 

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=107ms TTL=51
Reply from 206.190.36.45: bytes=32 time=106ms TTL=51
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 106ms, Maximum = 107ms, Average = 106ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...f4 6d 04 3b 04 65 ......Realtek PCIe GBE Family Controller
  8...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 14...00 07 61 a3 bd 41 ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
  7...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 18...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      24.142.60.1    24.142.63.163     20
      24.142.60.0    255.255.252.0         On-link     24.142.63.163    276
    24.142.63.163  255.255.255.255         On-link     24.142.63.163    276
    24.142.63.255  255.255.255.255         On-link     24.142.63.163    276
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     24.142.63.163    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     24.142.63.163    276
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 18    306 2001::/32                On-link
 18    306 2001:0:9d38:6abd:2074:2758:e771:c05c/128
                                    On-link
  8   1025 2002::/16                On-link
  8    281 2002:188e:3fa3::188e:3fa3/128
                                    On-link
 13    276 fe80::/64                On-link
 18    306 fe80::/64                On-link
 18    306 fe80::2074:2758:e771:c05c/128
                                    On-link
 13    276 fe80::d5a4:713a:5516:9280/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    276 ff00::/8                 On-link
 18    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/08/2016 03:53:19 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (09/07/2016 02:05:15 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (09/06/2016 01:22:39 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (09/06/2016 01:22:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: unchecky_svc.exe, version: 1.0.1.0, time stamp: 0x57bb02b6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00be002a
Faulting process id: 0xbd8
Faulting application start time: 0xunchecky_svc.exe0
Faulting application path: unchecky_svc.exe1
Faulting module path: unchecky_svc.exe2
Report Id: unchecky_svc.exe3
Faulting package full name: unchecky_svc.exe4
Faulting package-relative application ID: unchecky_svc.exe5
 
Error: (09/06/2016 01:14:28 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: YUKI)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (09/06/2016 10:17:20 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: YUKI)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (09/06/2016 10:15:16 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: YUKI)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (09/06/2016 10:13:13 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: YUKI)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (09/06/2016 10:11:10 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: YUKI)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (09/06/2016 10:09:07 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: YUKI)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 

System errors:
=============
Error: (09/07/2016 06:17:41 PM) (Source: Service Control Manager) (User: )
Description: The User Data Access_37465 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (09/07/2016 06:17:41 PM) (Source: Service Control Manager) (User: )
Description: The User Data Storage_37465 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (09/07/2016 06:17:41 PM) (Source: Service Control Manager) (User: )
Description: The Contact Data_37465 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (09/07/2016 06:17:41 PM) (Source: Service Control Manager) (User: )
Description: The Sync Host_37465 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (09/07/2016 04:29:16 PM) (Source: Microsoft-Windows-Kernel-General) (User: YUKI)
Description: 0x8000002a117\??\C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\S-1-5-21-3485390231-2863413386-2255395784-1000-0-ntuser.dat
 
Error: (09/07/2016 04:29:09 PM) (Source: Microsoft-Windows-Kernel-General) (User: YUKI)
Description: 0x8000002a117\??\C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\S-1-5-21-3485390231-2863413386-2255395784-1000-0-ntuser.dat
 
Error: (09/06/2016 05:35:40 PM) (Source: Microsoft-Windows-Kernel-General) (User: YUKI)
Description: 0x8000002a117\??\C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\S-1-5-21-3485390231-2863413386-2255395784-1000-0-ntuser.dat
 
Error: (09/06/2016 05:35:33 PM) (Source: Microsoft-Windows-Kernel-General) (User: YUKI)
Description: 0x8000002a117\??\C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\S-1-5-21-3485390231-2863413386-2255395784-1000-0-ntuser.dat
 
Error: (09/06/2016 05:34:59 PM) (Source: Microsoft-Windows-Kernel-General) (User: YUKI)
Description: 0x8000002a117\??\C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\S-1-5-21-3485390231-2863413386-2255395784-1000-0-ntuser.dat
 
Error: (09/06/2016 05:34:52 PM) (Source: Microsoft-Windows-Kernel-General) (User: YUKI)
Description: 0x8000002a117\??\C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\S-1-5-21-3485390231-2863413386-2255395784-1000-0-ntuser.dat
 

Microsoft Office Sessions:
=========================
Error: (09/08/2016 03:53:19 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (09/07/2016 02:05:15 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (09/06/2016 01:22:39 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (09/06/2016 01:22:28 PM) (Source: Application Error)(User: )
Description: unchecky_svc.exe1.0.1.057bb02b6unknown0.0.0.000000000c000000500be002abd801d20574c9c1486aC:\Program Files (x86)\Unchecky\bin\unchecky_svc.exeunknownaaffdaf0-8150-45c4-81fd-9b9df4b27213
 
Error: (09/06/2016 01:14:28 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: YUKI)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927142
 
Error: (09/06/2016 10:17:20 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: YUKI)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927142
 
Error: (09/06/2016 10:15:16 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: YUKI)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927142
 
Error: (09/06/2016 10:13:13 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: YUKI)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927142
 
Error: (09/06/2016 10:11:10 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: YUKI)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927142
 
Error: (09/06/2016 10:09:07 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: YUKI)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927142
 

CodeIntegrity Errors:
===================================
  Date: 2016-09-02 17:57:40.012
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-08-09 19:00:47.176
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-26 09:02:41.022
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-15 01:05:56.701
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-13 23:34:18.479
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-17 20:28:26.902
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-15 17:23:39.893
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-05-14 15:23:26.824
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-05-13 19:28:47.104
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-05-12 16:23:45.292
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 

=========================== Installed Programs ============================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.8.42576 - BitTorrent Inc.)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.017.20053 - Adobe Systems Incorporated)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version: 1.13.1.42052 - Amazon)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{64555D45-1F57-BF1D-1A5E-BFD4C8C0ADB4}) (Version: 3.0.765.0 - ATI Technologies, Inc.)
AVG (HKLM\...\{852E0AA2-7015-4B11-9BAA-B9462F45EE8E}) (Version: 16.101.7752 - AVG Technologies) Hidden
AVG 2016 (HKLM\...\{F2B1673B-11B9-4C69-871C-D303070ACFCB}) (Version: 16.0.4649 - AVG Technologies) Hidden
AVG Protection (HKLM\...\AVG) (Version: 2016.101.7752 - AVG Technologies)
calibre (HKLM-x32\...\{199305C5-5ECD-4248-96DC-F9729A7F8AF8}) (Version: 2.66.0 - Kovid Goyal)
ccc-core-static (HKLM-x32\...\{C9F3DB27-447C-8569-9E5A-F2DB69C5BE4D}) (Version: 2010.0210.2206.39615 - ATI) Hidden
CopyTrans Control Center Uninstall Only (HKCU\...\CopyTrans Suite) (Version: 4.008 - WindSolutions)
CrystalDiskInfo 6.5.2 (HKLM-x32\...\CrystalDiskInfo_is1) (Version: 6.5.2 - Crystal Dew World)
EPU (HKLM-x32\...\{9C2AC00C-0C06-4B7E-97A4-A833808D54D6}) (Version: 1.02.20 - )
ePub Reader for Windows version 5.3 (HKLM-x32\...\{BFBA7F3A-1F10-4754-ADEC-A8CFBB4F925B}_is1) (Version: 5.3 - HANSoft, Inc.)
FMW 1 (HKLM\...\{B0279F65-ADAA-4AB4-9068-EAEFB1346BD4}) (Version: 1.122.3 - AVG Technologies) Hidden
GPU Boost Driver (HKLM-x32\...\{B8887E02-C910-4498-A7C0-186ABFDCD110}) (Version: 1.01.15 - ASUS)
Java™ 6 Update 17 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216017FF}) (Version: 6.0.170 - Sun Microsystems, Inc.)
JMicron JMB36X Driver (HKLM-x32\...\{3A1B5D40-41E9-43FA-8C7B-A8667F5586EF}) (Version: 1.00.0000 - JMicron Technology Corp.)
Kobo (HKLM-x32\...\Kobo) (Version: 3.19.3765 - Rakuten Kobo Inc.)
Kodi (HKCU\...\Kodi) (Version:  - XBMC-Foundation)
Lexmark 2300 Series (HKLM\...\Lexmark 2300 Series) (Version:  - Lexmark International, Inc.)
Logitech SetPoint 6.67 (HKLM\...\sp6) (Version: 6.67.82 - Logitech)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
MaxiLink (HKLM-x32\...\{DC3D785E-23BE-4E96-A8CB-A24B566F5E0D}) (Version: 1.10.0000 - Autel) Hidden
MaxiLink (HKLM-x32\...\InstallShield_{DC3D785E-23BE-4E96-A8CB-A24B566F5E0D}) (Version: 1.10.0000 - Autel)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50428.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nero 11 Mini Repack (HKLM\...\NMMS11) (Version:  - )
QuickTime 7 (HKLM-x32\...\{80CEEB1E-0A6C-45B9-A312-37A1D25FDEBC}) (Version: 7.78.80.95 - Apple Inc.)
Reader for PC (HKLM-x32\...\{D279DFB7-97A3-439D-8BE9-95D8AFA68562}) (Version: 2.4.01.10241 - Sony Corporation)
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.21.531.2010 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7378 - Realtek Semiconductor Corp.)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.4.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.4.0 - Renesas Electronics Corporation)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Spintires ver. New Beta Build (18/12/14 v1) (HKLM-x32\...\{15534412-66AM-99WB-22R6-67DD6F2186AC}_is1) (Version: New Beta Build (18/12/14 v1) - Oovee® Game Studios)
StudioTax 2015 (HKLM-x32\...\{38A3BBA2-1AA6-4DCC-AABF-ECDC37C6B3DB}) (Version: 11.0.5.0 - BHOK IT Consulting)
TurboV EVO (HKLM-x32\...\{491D92A9-69CA-4EB4-81D3-0106F9337957}) (Version: 1.02.32 - )
UltraISO Premium V9.32 (HKLM-x32\...\UltraISO_is1) (Version:  - )
Unchecky v1.0.1 (HKLM-x32\...\Unchecky) (Version: 1.0.1 - RaMMicHaeL)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
WinRAR archiver (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 16%
Total physical RAM: 16382.18 MB
Available physical RAM: 13603.83 MB
Total Virtual: 17406.18 MB
Available Virtual: 14504.9 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:223.03 GB) (Free:165.49 GB) NTFS
3 Drive e: (Storage) (Fixed) (Total:465.75 GB) (Free:120.34 GB) NTFS
4 Drive f: () (Fixed) (Total:931.51 GB) (Free:54.78 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\YUKI
 
Administrator            Casey                    DefaultAccount          
Guest                   
 

**** End of log ****


#7 Blackstar57

Blackstar57
  • Topic Starter

  • Members
  • 269 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Canada
  • Local time:12:24 AM

Posted 08 September 2016 - 04:07 PM

Adware will not let me copy/paste the report. JRT did not report anything found. ESET still running. I have to leave for work in 1/2 an hour and the scan might not be finished. I will post findings tomorrow.

 

I did change my e-mail password.

 

This thing has been confusing me because it is leaving no receipts of mail sent on my SENT folder...

 

Thank you for the help and advice.

 

Glenn



#8 Blackstar57

Blackstar57
  • Topic Starter

  • Members
  • 269 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Canada
  • Local time:12:24 AM

Posted 08 September 2016 - 04:35 PM

ESET scan just finished with no threats found. Hopefully with the password change I'll be ok.

 

Thanks again.

 

Glenn



#9 SleepyDude

SleepyDude

  • Malware Response Team
  • 3,075 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Portugal
  • Local time:04:24 AM

Posted 08 September 2016 - 05:02 PM

This thing has been confusing me because it is leaving no receipts of mail sent on my SENT folder...

 

The Sent folder only stores the e-mails sent locally that isn't the case. If someone got somehow possession of your mail password, they can send mails in your name by connecting directly to the mail server.

 

Changing the password should fix the problem. Its possible that you get "Delivery Status Notifications" notifications for some days because mail return errors could take 5 days to process.

 

 

I notice at least one outdated critical application, lets check for more...

 

  • Please download Security Check by glax24 and save the file to the Desktop
  • Run the tool by accepting all the Security prompts
  • when complete the tool will produce a log file C:\SecurityCheck\SecurityCheck.txt and also copy the contents to the Clipboard
  • Simply Paste the log to your reply

 


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#10 Blackstar57

Blackstar57
  • Topic Starter

  • Members
  • 269 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Canada
  • Local time:12:24 AM

Posted 09 September 2016 - 03:41 PM

Thanks Dude... The app ran and said it was copied to clipboard but when I try to paste nothing appears.

 

Saved it as a Word doc but can't share it either. ??

 

Glenn

Sorry... worked this time...

 

Glenn

 

SecurityCheck by glax24 & Severnyj v.1.4.0.45 [10.09.16]

WebSite: www.safezone.cc

DateLog: 09.09.2016 17:31:03

Path starting: C:\Users\Casey\AppData\Local\Temp\SecurityCheck\SecurityCheck.exe

Log directory: C:\SecurityCheck\

IsAdmin: True

User: Casey

VersionXML: 3.30is-07.09.2016

___________________________________________________________________________

 

Windows 10(6.3.10586) (x64) Professional Lang: English(0409)

Installation date OS: 16.11.2015 19:50:31

LicenseStatus: Windows®, Professional edition The machine is permanently activated.

Boot Mode: Normal

Default Browser: Microsoft Edge (C:\WINDOWS\system32\LaunchWinApp.exe)

SystemDrive: C: FS: [NTFS] Capacity: [223 Gb] Used: [57.9 Gb] Free: [165.1 Gb]

------------------------------- [ Windows ] -------------------------------

Internet Explorer 11.545.10586.0

User Account Control enabled

The elevation prompt for administrators disabled

^It is recommended to enable: Win+R typing UserAccountControlSettings and Enter^

Automatic download and scheduled installation

Windows Update (wuauserv) - The service is running

Security Center (wscsvc) - The service is running

Remote Registry (RemoteRegistry) - The service has stopped

SSDP Discovery (SSDPSRV) - The service is running

Remote Desktop Services (TermService) - The service has stopped

World Wide Web Publishing Service (W3SVC) - The service is running

Windows Remote Management (WS-Management) (WinRM) - The service has stopped

------------------------------ [ MS Office ] ------------------------------

Microsoft Office 2010 x86 v.14.0.7015.1000

---------------------------- [ Antivirus_WMI ] ----------------------------

Windows Defender (disabled and up to date)

AVG Internet Security (enabled and up to date)

---------------------------- [ Firewall_WMI ] -----------------------------

AVG Internet Security (enabled)

--------------------------- [ AntiSpyware_WMI ] ---------------------------

Windows Defender (disabled and up to date)

AVG Internet Security (enabled and up to date)

-------------------------- [ SecurityUtilities ] --------------------------

Malwarebytes Anti-Malware version 2.2.1.1043 v.2.2.1.1043

Unchecky v1.0.1 v.1.0.1

--------------------------- [ OtherUtilities ] ----------------------------

WinRAR archiver v.4.20.0 Warning! Download Update

Microsoft Silverlight v.5.1.50428.0

VLC media player v.2.2.4

--------------------------------- [ P2P ] ---------------------------------

µTorrent v.3.4.8.42576 Warning! P2P-client.

-------------------------------- [ Java ] ---------------------------------

Java™ 6 Update 17 v.6.0.170 Warning! This software is no longer supported. Please uninstall it and use Java SE 8 (jre-8u102-windows-i586.exe).

--------------------------- [ AppleProduction ] ---------------------------

QuickTime 7 v.7.78.80.95 Warning! This software is no longer supported. Please uninstall it and use another software.

--------------------------- [ AdobeProduction ] ---------------------------

Adobe Acrobat Reader DC v.15.017.20053

--------------------------- [ RunningProcess ] ----------------------------

C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe v.11.0.10586.545

------------------ [ AntivirusFirewallProcessServices ] -------------------

AvgAMPS (AvgAMPS) - The service has stopped

C:\PROGRA~2\AVG\Av\avgrsa.exe v.16.101.0.7752

C:\Program Files (x86)\AVG\Av\avgcsrva.exe v.16.101.0.7752

AVGIDSAgent (AVGIDSAgent) - The service is running

AVG Service (avgsvc) - The service is running

C:\Program Files (x86)\AVG\Framework\Common\avgsvca.exe v.1.123.2.37609

AVG Service (avgsvc) - The service is running

AVG Firewall (avgfws) - The service is running

C:\Program Files (x86)\AVG\Av\avgfwsa.exe v.16.101.0.7752

AVG WatchDog (avgwd) - The service is running

C:\Program Files (x86)\AVG\Av\avgwdsvca.exe v.16.101.0.7752

C:\Program Files (x86)\AVG\Av\avgnsa.exe v.16.101.0.7752

C:\Program Files (x86)\AVG\Av\avgemca.exe v.16.101.0.7752

C:\Program Files (x86)\AVG\Av\avgui.exe v.16.101.0.7752

C:\Program Files (x86)\AVG\Framework\Common\avguix.exe v.1.123.2.37609

Windows Defender Service (WinDefend) - The service has stopped

Windows Defender Network Inspection Service (WdNisSvc) - The service has stopped

ZAM Controller Service (ZAMSvc) - The service has stopped

----------------------------- [ End of Log ] ------------------------------



#11 SleepyDude

SleepyDude

  • Malware Response Team
  • 3,075 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Portugal
  • Local time:04:24 AM

Posted 11 September 2016 - 04:42 PM

Hi,

 

Sorry for the delay.

 

As you can see on the report the most critical things you need to fix is Java and QuickTime.

 

- QuickTime is no logger supported and it have security problems that's why you should uninstall the software.

 

- About Java

Your version of Java Runtime was outdated! In light of the recent events surrounding Java that is constantly target by malware, users must seriously consider their use of Java.
Do you really need it? If yes, go to the Java download page and click from the link Windows Offline this file will not include any unneeded extras like the ASK Toolbar. When java is installed its extremely important to update immediately when you get a notification pop-up from the Java Updater.

For extra safety you can have Java installed but disabled in your browsers and only enable it when you need it. You can Enable/Disable Java by executing the following steps:

Click the Start> Settings > Control Panel > Java, click the Security tab and uncheck the box Enable Java content in the browser and click OK
javapanel.jpeg

Another extra step you should do is to check the last option Suppress sponsor offers when installing or updating Java inside the Advanced tab
DisableJavaSponsors.png


Edited by SleepyDude, 11 September 2016 - 04:43 PM.

• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users