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Windows Slow - Chrome Slow - Random "Freezes"


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4 replies to this topic

#1 Lizzy12Wiz

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Posted 07 September 2016 - 10:56 AM

This has all started happening over the past week/two.

 

Windows has become very slow, as well as Chrome. Opening new tabs/loading them seems to hang forever and my computer randomly freezes for a few minutes and I can't do anything until it un-freezes.



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#2 nasdaq

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Posted 07 September 2016 - 12:35 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs.

Let me know what problems persists.

#3 Lizzy12Wiz

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Posted 07 September 2016 - 01:55 PM

Thank you for getting back to me, I have attached the logs you requested :)

Attached Files



#4 nasdaq

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Posted 08 September 2016 - 08:53 AM


Did you disable the Graphics accelerator because you had hardware problem?
ShortcutWithArgument: C:\Users\Public\Desktop\Google Chrome.lnk -> C:\Program Files\Google\Chrome\Application\chrome.exe (Google Inc.) -> --disable-gpu
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

FF HKLM\...\Firefox\Extensions: [antiphishing@bullguard] - C:\Program Files\BullGuard Ltd\BullGuard\Antiphishing\FF\antiphishing@bullguard => not found
CHR Plugin: (Widevine Content Decryption Module) - C:\Users\Lighthouse\AppData\Local\Google\Chrome\User Data\WidevineCDM\1.4.8.866\_platform_specific\win_x86\widevinecdmadapter.dll => No File
CHR Extension: (Chrome Web Store Payments) - C:\Users\Lighthouse\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-04-10]
CHR Extension: (Hola - Unlimited Proxy VPN) - C:\Users\Lighthouse\AppData\Local\Google\Chrome\User Data\Default\Extensions\opalpjjboefohnelaemnhdhlceibbcgl [2016-03-11]
U3 wampapache; no ImagePath
Task: {7777C4E6-E0D7-4236-89F3-822FDFCEE835} - System32\Tasks\AutoKMS => C:\Windows\AutoKMS\AutoKMS.exe [2015-11-22] ()
C:\Users\Lighthouse\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
C:\Windows\AutoKMS

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===


Post the log and let me know if the problem persists.

#5 nasdaq

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Posted 14 September 2016 - 09:29 AM

Are you still with me?




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