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Blue screen and pc hangs! Help!


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#1 Demonicsoul

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Posted 06 September 2016 - 01:59 PM

Hello my name is Tasos.

 

As title says i had (so far 3 in a row) blue screens and pc hanging. So i had to restart from case button. These blue screens occured every 10 minutes while i was playing csgo

 

The event viewer showed the following

 

(1) The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ea (0xffffe000156be880, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .

 

(2) The Service KMSELDI service terminated unexpectedly.  It has done this 1 time(s).

 

The (1) happened 2 times in a row and then the (2) happened

 

I ran cmd as admin and did a sfc/ scannow and it came out with this results:

 

"Windows Resource Protection found corrupt files but was unable to fix some of them"

I have the results in a notepad file let me know if i should post it here

 

Any help would be appreciated. Thanks in advance



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#2 HonorGamer

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Posted 07 September 2016 - 07:25 AM

Please refer to Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista so we can get the correct files to assist with your issue.



#3 Demonicsoul

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Posted 07 September 2016 - 08:05 AM

Hello and thanks for the reply. Below are my specifications. I also attatched the Sysnative BSOD dump.

 

However, I encountered an error while trying the second step with the perfmon system health report so i dont have it attatched

 

----------------------

 

Windows 8.1 64 bit downloaded

 

Age of hardware : 1 year

Age of OS installation : 1 year

 

CPU : Intel Core i7 4970 @ 3.60 GHz

 

installed Memory : 8 GB

 

Video Card : AMD Radeon 390 Nitro 8GB

 

Power Supply : Corsair RM 750

 

Desktop

 

---------------------------

 

Additional Notes:

 

I ran a memtest and it came out ok. I will also check the hdd. I installed latest graphic drivers. After that, i played about 30 minutes without a bsod. I dont know if that fixed it though

Attached Files



#4 HonorGamer

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Posted 07 September 2016 - 08:09 AM

I ran a memtest and it came out ok. I will also check the hdd. I installed latest graphic drivers. After that, i played about 30 minutes without a bsod. I dont know if that fixed it though

How long did you run a memtest for? Did you run it for atleast 8 passes? What did you use to check the HDD?

 

There also doesn't seem to be any recent minidump files. Follow this tutorial so we can get the crash files.


Edited by HonorGamer, 07 September 2016 - 08:10 AM.


#5 Demonicsoul

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Posted 07 September 2016 - 12:32 PM

I ran memtest for about 1 hour. It said 23/23 passes

 

I used seagate programm scan for hdd (its actually 2 ssd's). It turned out fine

 

As for that link u sent me i need more instructions to understand what i have to do (eg. i opened that minidump folder but there are just some files in there that dont open by default)






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