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BSOD Win 10 x64


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#1 botopz

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Posted 06 September 2016 - 01:09 PM

Attached below are the required files. This was happening 5+ times a day, and I was almost certain is was a graphics driver issue since the PC wouldn't wake up from sleep. I would have to hard reset the PC to get the video back up on the monitor. Updated to latest Nvidia driver, ran check disk, sfc, and updated windows, and now I get about 2 BSODs a day. Let me know if you need anything else. 

 

Desktop PC make and model:

 

ASUS Desktop Computer M32CD-US013T

Much thanks for the help!

Attached Files


Edited by botopz, 06 September 2016 - 01:10 PM.


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#2 botopz

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Posted 07 September 2016 - 10:57 AM

Shameless bump. I know I didn't give out much info in the opening post. If there is anything other information any of yall need to help diagnose the situation, just let me know. 



#3 usasma

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Posted 08 September 2016 - 05:52 AM

Your UEFI/BIOS (version 0802) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).
 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The BSOD's in the WER section of the MSINFO32 report blame rtwlane.sys (and the memory dump analysis agrees with it) - your Realtek PCI-E Wireless LAN NIC NDIS Driver

Please:

- download a fresh copy of the latest W10 compatible driver from the Asus website

- uninstall the current driver from Control Panel...Programs and Features

- install the freshly downloaded drivers

- monitor for further BSOD's

 

Be advised that this is the most likely cause - but not the only possible cause.

So we fix this and then see if the BSOD's go away.

If they don't, then let us have a look at the memory dumps, and then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis results in the next post (as they're too big for this one!).....


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 usasma

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Posted 08 September 2016 - 05:54 AM

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Tue Sep  6 12:20:38.680 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090616-43187-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.103.amd64fre.rs1_release_inmarket.160819-1924
System Uptime:0 days 0:57:57.415
*** WARNING: Unable to verify timestamp for rtwlane.sys
*** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 139, {2, ffffcf0157b28da0, ffffcf0157b28cf8, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000002, Stack cookie instrumentation code detected a stack-based
    buffer overrun.
Arg2: ffffcf0157b28da0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffcf0157b28cf8, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BYTE
CPUID:        "Intel® Core™ i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  0802
  BIOS Release Date             08/03/2015
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  K30AD_M31AD_M51AD
  Baseboard Product             K30AD_M31AD_M51AD_M32AD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  6 11:22:10.464 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090616-19281-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.103.amd64fre.rs1_release_inmarket.160819-1924
System Uptime:0 days 0:00:32.199
*** WARNING: Unable to verify timestamp for rtwlane.sys
*** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
Probably caused by :rtwlane.sys ( rtwlane+59a55 )
BugCheck 139, {2, fffff802bdfd7ab0, fffff802bdfd7a08, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000002, Stack cookie instrumentation code detected a stack-based
    buffer overrun.
Arg2: fffff802bdfd7ab0, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff802bdfd7a08, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x139_MISSING_GSFRAME_rtwlane!unknown_function
CPUID:        "Intel® Core™ i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  0802
  BIOS Release Date             08/03/2015
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  K30AD_M31AD_M51AD
  Baseboard Product             K30AD_M31AD_M51AD_M32AD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep  4 14:45:34.606 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090416-18781-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.103.amd64fre.rs1_release_inmarket.160819-1924
System Uptime:0 days 0:26:01.361
*** WARNING: Unable to verify timestamp for rtwlane.sys
*** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 139, {2, fffff80041c6eab0, fffff80041c6ea08, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000002, Stack cookie instrumentation code detected a stack-based
    buffer overrun.
Arg2: fffff80041c6eab0, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff80041c6ea08, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  0802
  BIOS Release Date             08/03/2015
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  K30AD_M31AD_M51AD
  Baseboard Product             K30AD_M31AD_M51AD_M32AD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Sep  6 12:20:38.680 2016 (UTC - 4:00)**************************
AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
assdv2.sys                  Mon Sep  9 04:02:26 2013 (522D8092)
RtsUer.sys                  Wed May 27 02:11:14 2015 (55656002)
iaStorA.sys                 Wed Jun  3 05:38:57 2015 (556ECB31)
RtkBtfilter.sys             Wed Jun 10 21:39:49 2015 (5578E6E5)
TeeDriverW8x64.sys          Mon Jun 29 13:22:00 2015 (55917EB8)
RTKVHD64.sys                Tue Jun 30 09:33:17 2015 (55929A9D)
e1i63x64.sys                Fri Mar  4 16:46:29 2016 (56DA0235)
rtwlane.sys                 Wed Mar 23 06:55:28 2016 (56F27620)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
nvlddmkm.sys                Thu Aug 11 07:07:38 2016 (57AC5C7A)
aswRvrt.sys                 Thu Aug 18 10:12:01 2016 (57B5C231)
aswKbd.sys                  Thu Aug 18 10:12:06 2016 (57B5C236)
aswSnx.sys                  Thu Aug 18 10:12:50 2016 (57B5C262)
aswRdr2.sys                 Thu Aug 18 10:12:58 2016 (57B5C26A)
aswMonFlt.sys               Thu Aug 18 10:30:14 2016 (57B5C676)
aswVmm.sys                  Thu Aug 18 10:30:18 2016 (57B5C67A)
aswSP.sys                   Thu Aug 18 10:30:56 2016 (57B5C6A0)
aswStm.sys                  Thu Aug 18 10:36:29 2016 (57B5C7ED)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 29 15:00:41.179 2016 (UTC - 4:00)**************************
aswRvrt.sys                 Mon Jun 20 07:31:24 2016 (5767D40C)
aswHwid.sys                 Mon Jun 20 07:31:29 2016 (5767D411)
aswMonFlt.sys               Mon Jun 20 07:31:35 2016 (5767D417)
aswKbd.sys                  Mon Jun 20 07:31:49 2016 (5767D425)
aswRdr2.sys                 Mon Jun 20 07:32:13 2016 (5767D43D)
aswSnx.sys                  Mon Jun 20 07:32:27 2016 (5767D44B)
aswStm.sys                  Mon Jun 20 07:54:57 2016 (5767D991)
aswSP.sys                   Tue Jul 12 11:51:06 2016 (578511EA)
aswVmm.sys                  Thu Aug  4 04:08:48 2016 (57A2F810)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 29 11:50:47.485 2016 (UTC - 4:00)**************************
nvvad64v.sys                Wed Apr  1 10:36:50 2015 (551C0282)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
nvlddmkm.sys                Thu Nov  5 09:35:23 2015 (563B692B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 20 18:36:11.917 2016 (UTC - 4:00)**************************
NvStreamKms.sys             Fri Jun 12 10:10:46 2015 (557AE866)


http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
assdv2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=RtkBtfilter.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 botopz

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Posted 09 September 2016 - 04:48 PM

Your UEFI/BIOS (version 0802) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).
 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The BSOD's in the WER section of the MSINFO32 report blame rtwlane.sys (and the memory dump analysis agrees with it) - your Realtek PCI-E Wireless LAN NIC NDIS Driver

Please:

- download a fresh copy of the latest W10 compatible driver from the Asus website

- uninstall the current driver from Control Panel...Programs and Features

- install the freshly downloaded drivers

- monitor for further BSOD's

 

Be advised that this is the most likely cause - but not the only possible cause.

So we fix this and then see if the BSOD's go away.

If they don't, then let us have a look at the memory dumps, and then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis results in the next post (as they're too big for this one!).....

 

Thanks much for your analysis. I went to the manufacturers website, and the only version of that driver was the one installed. I decided to just wipe and reinstall windows and it's been running smoothly ever since. Thanks again for your help. 



#6 usasma

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Posted 10 September 2016 - 06:52 AM

Steps to take with a fresh install of Windows (once you determine that it's working normally):

1)  Make a disk image on separate media (so you have a copy of the disk as it sits at this moment - in case you need to go back to it later on)  You can get more info on how to do this in these forums:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

2)  Set a System Restore Point.  https://support.microsoft.com/en-us/instantanswers/e6bbddb0-9db4-4d88-9063-42c52c79a96e/create-a-system-restore-point

 

You may want to create recovery media that allows you to restore the image (this depends on the method that you choose)

You may want to create recovery media that allows you to use the System Restore Point:

 

Create a Repair disc (Recovery Drive in Win8.1/10):
Win 7 - Go to Start...All Programs...Maintenance...Create a System Repair Disc
Win 8 - Press "WIN" and "R" to open the Run dialog...type "RECDISC" (without the quotes) and press ENTER
Win 8.1 - Go to the Start Screen and type in "recoverydrive" (one word, without the quotes).  That will start the recovery drive process.  You will need a USB drive of at least 512 mB - and all data will be erased off of it.  If copying the recovery partition the drive size will be much, much larger (16 - 32 gB drive required).
Win 10 - Go to Start (press the "Win" key) and type in "recoverydrive" (one word, without the quotes).  That will start the recovery drive process.  You will need a USB drive of at least 512 mB - and all data will be erased off of it.  If copying the recovery partition the drive size will be much, much larger (16 - 32 gB drive required).
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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