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BSOD - 1st time poster


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#1 TrevorDud

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Posted 06 September 2016 - 04:48 AM

HI all,

 

Hope you can help, this has been going on for several weeks/months now??

 

· OS - Windows 8.1, 8, 7, Vista ?    Windows 10
· x86 (32-bit) or x64 ?                   64 bit
· What was original installed OS on system?      8.1
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware) About 2/3 years I think. One of the HDD is older
· Age of OS installation - have you re-installed the OS?    Not certain - upgraded to W10 this year

· CPU            AMD Fx™ -8320
· Video Card    2 x NVidea GeForce GT730
· MotherBoard - (if NOT a laptop)        M5A97 R 2.0
· Power Supply - brand & wattage (skip if laptop) I have installed a new power supply in the last week in case the old one was failing (it has not changed anything :-(). The new one is Corsair RM550x. The old one was Corsair CX 750

· System Manufacturer    Honestly cannot remember but it was probably custom made by PC Specialist and I have added things like SSD etc and changed/added video cards etc over the time I have had it.
· Exact model number (if laptop, check label on bottom)    N/A

· Laptop or Desktop? Desktop

 

 

Hope I have given you all you need guys but if not I'll get back with as much as I can ASAP if you need more.

 

The last 2 crashes are after I have had drive verifier running. DV caught the second but was not involved with the first. I have used the windows utilities to check disks and memory several times. I have downloaded Memtest 86+ and will run that tonight. Boot is from SSD. Samsung Magician reports drive as healthy. Do I still need to run the HDD test from Seatools? Does that test SDD as well or should I download the other test for SSDs linked to?

 

Thanks a lot in advance. I hope to get this solved. It is becoming a real pain in the rear end :-)

 

Trevor

Attached Files


Edited by TrevorDud, 06 September 2016 - 05:05 AM.


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#2 usasma

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Posted 07 September 2016 - 01:23 PM

Your UEFI/BIOS (version 2201) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Out of 16 memory dumps there were 6 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Please complete all of the diagnostics and let us know the results:

 

- Antimalware

- MemTest

- Hard Drive(s)

- Prime95

- Furmark

- other video tests (3 I think)

- CPU stress tests

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Tue Sep  6 04:48:24.231 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090616-16468-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 9:38:39.016
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** WARNING: Unable to verify timestamp for VerifierExt.sys
*** ERROR: Module load completed but symbols could not be loaded for VerifierExt.sys
Probably caused by :ntkrnlmp.exe ( nt!VerifierBugCheckIfAppropriate+3c )
BugCheck C4, {13a, ffffcf80c0cf8f70, ffff600170f767e0, ffffcf80c0cf8010}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 000000000000013a, Incorrect Verifier Pool Tracking internal value.
Arg2: ffffcf80c0cf8f70, Address of the pool block being freed.
Arg3: ffff600170f767e0, Incorrect value.
Arg4: ffffcf80c0cf8010, Address of the incorrect value.
BUGCHECK_STR:  0xc4_13a
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: 0xc4_13a_nt!VerifierBugCheckIfAppropriate
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep  5 19:09:15.776 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090616-19109-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 11:29:59.958
Probably caused by :ntkrnlmp.exe ( nt!ExSweepHandleTable+109 )
BugCheck 50, {ffffe0010e0f4ae8, 0, fffff80181c06319, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffffe0010e0f4ae8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80181c06319, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  HxTsr.exe
FAILURE_BUCKET_ID: AV_R_INVALID_nt!ExSweepHandleTable
  BIOS Version                  2201
  BIOS Release Date             12/10/2013
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A97 R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep  5 07:09:34.537 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090516-14078-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 0:36:44.253
Probably caused by :ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+116 )
BugCheck 3B, {c0000005, fffff801befd8127, ffffd000262df9b0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff801befd8127, Address of the instruction which caused the bugcheck
Arg3: ffffd000262df9b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  MicrosoftEdgeC
FAILURE_BUCKET_ID: 0x3B_nt!ExAllocatePoolWithTag
  BIOS Version                  2201
  BIOS Release Date             12/10/2013
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A97 R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Sep  6 04:48:24.231 2016 (UTC - 4:00)**************************
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
tap0901.sys                 Wed Nov  5 08:16:32 2014 (545A2330)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
NvStreamKms.sys             Sat Jul 25 05:22:15 2015 (55B35547)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
nvvad64v.sys                Mon Aug 10 03:51:42 2015 (55C8580E)
nvlddmkm.sys                Sun Sep 13 17:12:24 2015 (55F5E6B8)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
avgloga.sys                 Tue Feb 16 09:04:03 2016 (56C32C53)
avgdiska.sys                Fri May 13 01:52:02 2016 (57356B82)
avgrkx64.sys                Wed Jun  1 07:16:31 2016 (574EC40F)
avgidsha.sys                Wed Jun  1 07:25:33 2016 (574EC62D)
avgldx64.sys                Wed Jun  1 07:27:54 2016 (574EC6BA)
avguniva.sys                Mon Jun 20 09:22:11 2016 (5767EE03)
avgidsdrivera.sys           Thu Jun 30 08:40:53 2016 (57751355)
avgwfpa.sys                 Tue Jul 12 10:10:36 2016 (5784FA5C)
avgmfx64.sys                Tue Jul 19 06:27:05 2016 (578E0079)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 30 09:18:21.335 2016 (UTC - 4:00)**************************
avkmgr.sys                  Tue Oct 20 09:16:43 2015 (56263EBB)
avnetflt.sys                Wed Mar 23 16:46:57 2016 (56F300C1)
avgntflt.sys                Wed Jun 15 13:40:26 2016 (5761930A)
avipbb.sys                  Wed Jun 15 14:18:22 2016 (57619BEE)


http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
avguniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
http://www.carrona.org/drivers/driver.php?id=avnetflt.sys
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
http://www.carrona.org/drivers/driver.php?id=avipbb.sys



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 TrevorDud

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Posted 09 September 2016 - 12:01 PM

OK I have done the following.

 

I updated BIOS to the latest - still got crashes. System is not; and never has been overclocked.

 

I opened case and cleaned out all filters and fans.

I decided the CPU was running a little hot so I replaced fan (and so thermal paste). This has helped the temperature by 8-10 deg C (so a good idea) but I am still getting crashes

 

I have 2 video cards so I removed one and tested; then replaced with the other and tested. In both cases Furmark and other video tests seems OK but the system still crashed with only 1 card in (either  -  no difference). It seems unlikely that both cards are failing at the same time but I suppose it is possible. (MOBO PCI-E slot??)

 

I have disconnected all (external) things from my case except 1 video card, (2 monitors attached) mouse and keyboard wireless adaptors, and Ethernet cable

 

I ran Memtest86+ and got 9 clean passes

 

Antimalware reports clean on 4 different testers

 

I had HDD + DVD in the system. I removed these and left only the SSD which Samsumg magician reports as OK. System crashed

 

Windows is up to date and so are all my drivers as far as I know. When my report was sent I had reverted to an earlier Nvidea driver as there were reports that later ones caused BSOD. The earlier one did not help. I am now back on the latest; still with crashes.

 

The drivers list you showed only includes those I expect to see except for the 30th August avira ones which are no longer present (probably because I removed that in case it was a problem and replaced with AVG)

 

I have stress tested CPU. Intel Burn reports no problems. CPUStable seems happy and Prime 95 has been run a few times for relatively short periods without any error messages. I have had crashes during it and also after closing it down. However, as it is possible to use PC while it is running I have been doing so and it is possible that other things caused the shut down. When it did close down while Prime95 was running, I still got BSOD messages in Blue Screen View and Who Crashed so the mini-dumps were written. I do not know whether that does or does not rule out a protective shut down due to temperature. Prime95 is running now and I have a 15 degree thermal margin according to AMD Overdrive and have had for over an hour at or about that level.

 

Since I first posted I have had 11 crashes. Every one has ntoskrnl.exe. None have indicated a specific driver. All comments from Who Crashed point at a potential "other" driver and all say that hardware is probably not the cause. I have been running driver verifier since I before I first posted and only 2 crashes have reported themselves as a result of DV although some of the messages below have not been seen before I started to run it so it may be coming from that.

 

I have had

 

5 System Service Exceptions

3 Special Pool Detected Memory Corruption

1 Page Fault in Non Paged Area

1 Kernel Security Check Failure

1 Driver Verifier Detected Violation (but no mention of the driver)

 

I am currently running the system with only one of my RAM modules. One has failed in the suggested slot and I am running second one in that slot now. I shall then try each module in the other slots and see whether I continue to get BSOD

 

Thanks a lot for your help. I hope we can resolve this.

 

Trevor


Edited by TrevorDud, 09 September 2016 - 12:06 PM.


#4 usasma

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Posted 10 September 2016 - 05:59 AM

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program.
Please note that I stated "video stuff", as some integrated processors may have the graphics chip built in (which may involve the chipset software).
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the entry will remain in Device Manager even though you've removed it.  So, open up Device Manager and check for the AODDriver4.2.0 (it may have another number).  Right click on it and select "Uninstall".  If it asks to remove software, put a check in the box.  Then click on OK.


Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.


 

Once AMD OverDrive is gone, then run Prime95 again.

Use a temp monitor and run Prime 95 until the temps level out at a constant value (without overheating).

Run the Blend, Small FFT's and Large FFT's tests.  I suggest running them close together so that the system state is fairly consistent.
Please note which crashes quickest and which takes the longest to crash (if it does).

 

Please zip up the contents of the C:\WIndows\Minidump folder and upload them with your next post.

If you can't zip them there, copy them to your Desktop and zip them there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 TrevorDud

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Posted 11 September 2016 - 05:07 AM

OK

 

Thanks for the reply.

 

Just to clarify:-

 

The BSODs cannot have been as a result of AMD Overdrive (at least any of those that I had before 8th September). I have been getting the crashes for several months without this utility installed. I only installed it a day before I sent the reply above as it is said in many forums that this is the only temperature monitor that actually works accurately (CPUID HWMonitor for example overstates CPU temp when under load; it is said). I wanted an accurate measure of CPU temperature while doing the diagnostics so installed the overdrive utility just to see the CPU data. It has not been used for anything else.

 

I ran Prime95 with this installed for over 18 hours with no errors reported nor any BSOD. I had continued to run it even after the temperature stabilised.

 

That long run of Prime95 (with AMD OD monitoring temperature active) began on 9/9 at about 5pm. It began about an hour after I had installed the second of my RAM modules as explained in my previous post.

 

I have now re-connected everything (2nd video card, HDD, DVD, headphones etc) as I was still getting crashes with those items disconnected, effectively ruling them out as the cause (probably).

 

[I have disconnected one thing that may, or may not, have affected things. My case has headers for headphone socket and usb ports. These stopped working a long time ago (more than a year). While cleaning out the computer, I decided to disconnect these from the MOBO as they were doing nothing and "perhaps" they were creating some sort of short. I had no idea but, rather like disconnecting the HDD, it was merely done for elimination]

 

I had 28 crashes from 30/8 to 9/9 and have had none since about 4pm on 9th.  I suspect this is either sheer randomness or the fact that one of my RAM modules, despite being tested as OK by MemTest, was in fact the culprit.

 

I now have just one installed (crashes having happened when the other one was installed singly) and I continue with fingers crossed.

 

Thanks a lot for your help.

 

Trevor



#6 usasma

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Posted 12 September 2016 - 06:52 PM

AMD OverDrive can affect the BSOD's even if it's installed after they start.

While it may not be the direct cause, it is capable of being it's own direct cause - or of influencing the existing direct cause.

Regardless - it makes the troubleshooting more uncertain.

 

I suggest using Speedfan or HWMonitor for temps - as they don't have a history of being linked to BSOD's

But this is your system and you are free to do what you want.

Good luck to you.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 TrevorDud

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Posted 06 November 2016 - 10:48 AM

Hi all,

 

This is just an update for anyone else perhaps experiencing similar problems.

 

I am very grateful indeed for all the help offered here. It made me take a very serious look at my kit; updates and cooling and the advice was a fantastic help.

 

In this case though, I am now about as sure as I can be that the issue was a failing memory module.

 

This is despite the fact that MemTest was run for much longer than the recommended minimum.

 

Before, I took out one particular module (which is now binned!), I was getting regular crashes. This was still happening despite changing power supply; updating drivers, BIOS etc and improving the cooling dramatically. I also disconnected absolutely everything that was not 100% essential and still the crashes happened.

 

I took out one module and things were as bad as ever (in fact a little worse). I then took that one out and put in the other module and  - NO CRASH. I let that run for 2 weeks; no crashes! I then bought 2 more sticks and have been running crash free for another 6 weeks with the 3 x sticks in place.

 

So, my warning is -  not necessarily to trust MemTest 100%. It is always worth just running for a while with just one stick in place just for elimination purposes.

 

Cheers all and many thanks again.

 

Trevor

 

 

 

 

 

 

 

 



#8 usasma

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Posted 07 November 2016 - 06:59 AM

Thanks for letting us know.

FYI - MemTest doesn't find all the problems.  At work we found that running Prime95's Blend test would find problems that MemTest didn't.
But, in the long run, then only 100% effective test is to run the system without the suspected modules to see if removing them fixes the problem.

 

Nice work!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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