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BSOD - I really need help!


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#1 bloppins

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Posted 05 September 2016 - 08:30 PM

Problem:  BSOD & Random restarts   (ntsokrnl.exe & atikmdag.sys) Seem to be where the problem is happening.  
 
Have Tried:
 
Memtest 18+hours 0 errors.
Western Digital Diagnostics (quick test & full media) 0 errors.
Swapped Graphics card.
Swapped CPU.
scf scannow
chkdsk
Replacing atikmdag.sys with fresh downloaded (also full clean reinstall of gpu drivers).
 
Answers to your questions:
 
· Windows 10 Home x64
· What was original installed OS on system?  Windows 7 Home x64
· OEM version
· All new hardware.
· Age of OS installation : Fresh
· CPU : AMD FX-6300
· Graphics : Sapphire Radeon R7 360
· MOBO : MSI 970A-G43 PLUS
· Power Supply : SPARKLE R-FSP500-70ETN 500W ATX12V V2.3 / EPS12V V2.92 SLI Ready CrossFire Ready 80 PLUS PLATINUM Certified Active PFC Power Supply
 
 
I have attached the necessary files.  I would love it if someone who gets this stuff could help me.  I feel like I have tried everything.
 
Best Regards

Attached Files


Edited by bloppins, 06 September 2016 - 12:08 AM.


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#2 bloppins

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Posted 06 September 2016 - 03:22 AM

Is anyone interested in helping?  I see posts dated after mine with many replies...  Is my problem just beyond help?  I will scrap this and start the RMA process on every part I can, but I would like to avoid that if possible.



#3 HonorGamer

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Posted 06 September 2016 - 05:16 AM

Please remember we are all volunteers.

 

Do you have driver verifier enabled? If so, did the BSODs start after you enabled it? Try turning it off: http://www.carrona.org/verifier.html


Edited by HonorGamer, 06 September 2016 - 05:17 AM.


#4 bloppins

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Posted 06 September 2016 - 01:32 PM

Hey! Thanks for responding.

 

I did have driver verifier on for 3 of the blue screens.  I only turned it on to trouble shoot.  It is off now, but the blue screens still happening, and they were happening beforehand as well.



#5 usasma

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Posted 06 September 2016 - 07:05 PM

IMO the most likely problem here is your video.

I suspect it's a hardware problem, so please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please start with the video tests - but be sure to complete them all (and let us know the results).

 

If the tests all pass, then start by uninstalling your video drivers and then installing a freshly downloaded copy of the latest compatible version.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Mon Sep  5 21:23:55.910 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090516-18656-01.dmp]
Windows 10 Kernel Version 14393 MP (6 procs) Free x64
Built by: 14393.103.amd64fre.rs1_release_inmarket.160819-1924
System Uptime:0 days 0:08:32.754
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck D5, {ffffa0843f366fa8, 0, fffff809663567fb, 0}
BugCheck Info: DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL (d5)
Arguments:
Arg1: ffffa0843f366fa8, memory referenced
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation
Arg3: fffff809663567fb, if non-zero, the address which referenced memory.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0xD5
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  V1.1
  BIOS Release Date             07/04/2016
  Manufacturer                  MSI
  Product Name                  MS-7974
  Baseboard Product             970A-G43 PLUS (MS-7974)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep  5 21:14:48.709 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090516-19468-01.dmp]
Windows 10 Kernel Version 14393 MP (6 procs) Free x64
Built by: 14393.103.amd64fre.rs1_release_inmarket.160819-1924
System Uptime:0 days 0:11:05.550
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 3B, {c0000005, fffff8032c4713f7, ffffb981ca980940, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8032c4713f7, Address of the instruction which caused the bugcheck
Arg3: ffffb981ca980940, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  V1.1
  BIOS Release Date             07/04/2016
  Manufacturer                  MSI
  Product Name                  MS-7974
  Baseboard Product             970A-G43 PLUS (MS-7974)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep  5 21:03:09.377 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090516-17875-01.dmp]
Windows 10 Kernel Version 14393 MP (6 procs) Free x64
Built by: 14393.103.amd64fre.rs1_release_inmarket.160819-1924
System Uptime:0 days 0:08:47.220
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck D5, {fffffd89f5d3efa8, 0, fffff8023c9367fb, 0}
BugCheck Info: DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL (d5)
Arguments:
Arg1: fffffd89f5d3efa8, memory referenced
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation
Arg3: fffff8023c9367fb, if non-zero, the address which referenced memory.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0xD5
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  V1.1
  BIOS Release Date             07/04/2016
  Manufacturer                  MSI
  Product Name                  MS-7974
  Baseboard Product             970A-G43 PLUS (MS-7974)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Sep  5 21:23:55.910 2016 (UTC - 4:00)**************************
rt640x64.sys                Thu Jan 21 03:17:40 2016 (56A09424)
asmtxhci.sys                Thu Feb  4 02:22:05 2016 (56B2FC1D)
asmthub3.sys                Thu Feb  4 02:22:26 2016 (56B2FC32)
AtihdWT6.sys                Wed Apr 13 19:23:34 2016 (570ED4F6)
RTKVHD64.sys                Tue Jul 19 06:56:25 2016 (578E0759)
atikmpag.sys                Tue Aug 30 16:22:24 2016 (57C5EB00)
atikmdag.sys                Tue Aug 30 16:48:01 2016 (57C5F101)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep  3 21:52:31.930 2016 (UTC - 4:00)**************************
ElcMouLFlt.sys              Mon Oct  4 19:30:57 2010 (4CAA63B1)
ElcMouUFlt.sys              Tue Nov 30 00:42:46 2010 (4CF48ED6)
t_mouse.sys                 Mon Dec  3 01:19:30 2012 (50BC4472)
BEDaisy.sys                 Fri Jul 22 14:04:23 2016 (57926027)


http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=ElcMouLFlt.sys
http://www.carrona.org/drivers/driver.php?id=ElcMouUFlt.sys
http://www.carrona.org/drivers/driver.php?id=t_mouse.sys
http://www.carrona.org/drivers/driver.php?id=BEDaisy.sys


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 bloppins

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Posted 07 September 2016 - 12:28 AM

That is very interesting.  I don't know what all of this means, but if you think it is the video hardware itself, I think we might be shooting in the dark.  I have a spare R7 200 series I checked in that pc as well.  The problem still persisted.  I will run the video tests, and let you know the results anyways.  

 

It will be a while before I post my results though.  The pc wont stay in the windows environment long enough to complete it probably.  Currently it is running another memory test, with memtest.  It has been running 20+ hours with 0 errors.  I will check the GPU for overheating/errors after memtest completes the pass it is currently on.  I will post back tomorrow with the GPU test results if I can get them.

 

On a side note, would you like me to post any new dumps or anything that occur while trying to get the gpu test to complete?  Also do you want me to do this with verifier running or not?

 

Thanks again!


Edited by bloppins, 07 September 2016 - 12:34 AM.


#7 bloppins

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Posted 07 September 2016 - 09:40 PM

No hardware is overclocked, nor was it at any point since purchase.
 
[Memory]
 
Memtest - 8 passes 0 errors
Memtest - 3 passes 0 errors
 
Prime95 - Blend Test |  Time Elapsed:  6+ Hours  | No errors. No Warnings.
 
[HD]
 
Used the western digital tool to analyze HD. HD is a brand new Black 1TB.  0 errors. (full scan).
 
 
[GPU]
 
FurMark - Time Elapsed: 30 minutes | Results: 8 minutes in temp shot to 84c, then stable for 22m.  
          Min temp 49, Max temp 84c. Fan usage 69% @ 30min.
 
 Not overheating?  No artifacts.  No crashes.
 
 
[CPU]
 
Prime95 - Blend Test |  Time Elapsed:  6+ Hours  | No errors. No Warnings.| Temps. (min-max) 21c-44c
 
 
Do I RMA yet, or can we try something further?  I have heard that memtest, and prime95 as well as other tests can fail to detect bad parts.  Should I try using 1 stick of RAM at a time, and swap ports?  I am lost, and desperate.


#8 usasma

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Posted 08 September 2016 - 09:17 AM

Have you run the other video tests yet?  How about the CPU stress test?

 

It's not likely to be the video if you had identical problems with another video card.

In that case, then we wonder about the motherboard - but that's a huge step to take (as there are no decent diagnostics for motherboards).

But if you can't get the video tests to complete, then you have to wonder where the problem is.

 

Post any new memory dumps that you get - the more we have, the more we can narrow things down.

 

What are you thinking about RMA'ing?  If it's the whole system, I'd probably go for it - but would want to have some certainty that it'll crash for them when they check it at their repair center.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 bloppins

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Posted 08 September 2016 - 12:58 PM

Ok, I have some new info.  This is my brothers PC, and he told me some new stuff.

 

The system apparently had green screens happening while streaming beforehand.  The screen would recover, but the PC would not crash from this.  The blue screens started happening after we upgraded his CPU, which was the last part to come, so it was installed last.  I did however try to put his old CPU back in, which did not help.  I guess it would have been helpful to get this info from the start.

 

Anyways, I did not mention the CPU swap, because I figured it wasn't at fault.  Now knowing about these 'green' screens though, maybe someone here has a clue to what that means?

 

It doesn't happen anymore, just restarts or blue screen.

 

 

WHAT I THINK IS:

 

The mobo was damaged.  Maybe the PCI slot or something that has to do with it.

 

Can I plug that r7 360 into a PCI-E x 4 ?  

 

 

 

Also, I will physically test the RAM today.  I will pull 1 stick out, and see if it still happens.  If it does I will try the other stick.  I will try different slots too in order to make absolutely sure its not the memory slots, or the RAM.  I will at least try to narrow things down as much as I can.

 

 

 

ANYWAYS, thank you for the help so far.  I guess we will see what happens, and I will await your answer about swapping the graphics card to a PCI-E x4 slot.  I will google it as well just to be safe.

 

 

Thank You!



#10 bloppins

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Posted 08 September 2016 - 10:29 PM

UPDATE -  Random black screens.  Sometimes they recover, sometimes not.  There is no video signal now, AT ALL.  Didn't get to test anything today.  I suppose I will be sending back the motherboard.  Does this make sense?  I think it has to be the mobo.



#11 usasma

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Posted 09 September 2016 - 06:42 AM

I presume a motherboard problem here - but the information is a bit sketchy.

Unfortunately the only sure test for a bad mobo is to try another mobo.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 bloppins

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Posted 12 September 2016 - 06:51 PM

Thanks for the help.  Every single part in the system was swapped out with WORKING parts.  The only exception to this was the RAM which was tested twice.  I returned the motherboard.

 

 

If the RMA process doesn't take too long, I will post back if this finally fixed the problem or not.  Good luck to everyone else with their problems, also thank you very much for the help usasma!


Edited by bloppins, 12 September 2016 - 06:55 PM.


#13 usasma

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Posted 13 September 2016 - 05:13 AM

We're glad to help out.

Let us know how things work out for you.  It'll help others who come looking for help with similar problems.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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