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# HELP DECRYPT #.txt/.url/.html Help!!! Files were encrypted by Cerber3 .cerber3


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#1 zekkenyuuki

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Posted 05 September 2016 - 10:17 AM

My files were encrypted by a Cerber3 Ransomware, here are the contents left by the .txt file (note: content is very long)

Spoiler
 
I was trying to watch a movie file, but I cannot play it. It came with a Ultra XVid Codec Pack.exe complete with the proper setup icon and when I see its Properties>Details, it said it was a "Windows trusted installer" in the description. I scanned it with ESET NOD32 Smart Security 8 and it did not detect anything, and so I run it, but an error popped up and said that the setup was corrupted and terminated or something. Then I got suspicious, I ran taskmgr.exe and there I saw in the Process tab, there was a .exe process with a bunch of letters and numbers which alerted me because it looked like the name of a virus. So I terminated the process. Then I also saw a process of Windows PowerShell, which I do not recognize me ever running powershell, so I terminated it immediately also. Then unfortunately, after a few hours I noticed my files were missing. Instead it was replaced by the # HELP DECRYPT # files and a bunch of files with letters and numbers with the .cerber3 extension on it. 

Spoiler


Good thing I have DeepFreeze installed, so everything that was changed in the C: Win7Pro partition was deleted and returned to normal after restart, so I'm pretty sure the virus is gone now. But unfortunately, the files on my other partitions were caught by the ransomware. I really need those important data. Those are the records for my small computer rentals business. I do not have backup. Please advise.

p.s.
Spoiler


I uploaded the suspicious files, and samples of the .cerber3 files.
TAKE NOTE: DO NOT OPEN THE .EXE OR ELSE RISK INFECTION FROM THIS "Cerber3" RANSOMWARE ALSO
This is the link for the shared Dropbox folder:


EDIT: If there's nothing else to do left, and all my files are good as gone. Then I take pride in being a victim of this ransomware and contributed efforts to try help solve this virus. Thank you for everyone that is helping (or will be helping) :)

Edited by zekkenyuuki, 05 September 2016 - 10:23 AM.


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#2 cybercynic

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Posted 05 September 2016 - 10:27 AM

Cerber 3 is not currently decryptable without paying the ransom.

 

It is best to image the HD to an external HD using Macrium Reflect perhaps, in hopes of a future solution. 

 

Ramaining ransom notes can be gotten rid of using the Ransom note cleaner listed at the very top of this forum.

 

Future posts should be made int the Cerber topic:

 

http://www.bleepingcomputer.com/forums/t/606583/cerber-ransomware-support-and-help-topic-decrypt-my-files-htmltxtvbs/page-91

 

It's a shame that you protected your Win 7 system partition with Deep Freeze, but did not backup your important business files.


Edited by cybercynic, 05 September 2016 - 10:33 AM.

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#3 zekkenyuuki

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Posted 05 September 2016 - 10:36 AM

Cerber 3 is not currently decryptable without paying the ransom.

 

It is best to image the HD to an external HD using Macrium Reflect perhaps, in hopes of a future solution. 

 

Ramaining ransom notes can be gotten rid of using the Ransom note cleaner listed at the very top of this forum.

 

Future posts should be made int the Cerber topic:

 

http://www.bleepingcomputer.com/forums/t/606583/cerber-ransomware-support-and-help-topic-decrypt-my-files-htmltxtvbs/page-91

 

It's a shame that you protected your Win 7 system partition with Deep Freeze, but did not backup your important business files.

Thank you for quickly responding. I am now currently imaging the hard disk. :)



#4 cybercynic

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Posted 05 September 2016 - 10:41 AM

I don't know where Shadow Copies are stored - maybe in the system partition? You might try Shadow Explorer on the outside chance of recovery. Ransomware quite often deletes shadow copies, but if DeepFreeze restored the previous system state - who knows?


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#5 zekkenyuuki

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Posted 05 September 2016 - 10:48 AM

I don't know where Shadow Copies are stored - maybe in the system partition? You might try Shadow Explorer on the outside chance of recovery. Ransomware quite often deletes shadow copies, but if DeepFreeze restored the previous system state - who knows?

Forgot to mention, I already tried Shadow Explorer. Unfortunately, it only created shadow copies for the C: partition and did not create any shadow copies of the other partitions. :(



#6 cybercynic

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Posted 05 September 2016 - 11:12 AM

Last, but not least, you could try data recovery software such as Recuva, PhotoRec, etc. Sometimes, this is somewhat successful with some ransomwares. You would be recovering deleted files, I imagine. The softwares can do nothing with the encrypted files.

 

Good luck! If any of the gurus have other suggestions, I'm sure they'll chime in.


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#7 zekkenyuuki

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Posted 05 September 2016 - 12:01 PM

you could try data recovery software such as Recuva, PhotoRec, etc. Sometimes, this is somewhat successful with some ransomwares.

not on this case, I'm afraid. I already tried using Data Rescue PC3 and it is far more better than Recuva and the others (atleast, for me) and it already saved me a couple times before but sadly, still didn't work. :( I already mentioned this above. Thank you very much for helping! Greatly appreciated :)


Edited by zekkenyuuki, 05 September 2016 - 12:01 PM.


#8 cybercynic

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Posted 05 September 2016 - 01:11 PM

Sorry, I didn't look closely at the spoilers. 

 

As I suggested, you should post in and monitor the Cerber topic from now on. Occasionally, there is a break - as with Teslacrypt some months ago, and with Cerber on August 16-17, when for a day or so, CP was able to get free keys for hundreds of Cerber victims. That's why I suggested you image the HD - you never know when a break will come, and then you have all the information that might be necessary for decryption.

 

I'm sure that Quietman 7 (the moderator) will be along presently to close this topic - so I'll sign off. 


We are drowning in information - and starving for wisdom.


#9 quietman7

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Posted 05 September 2016 - 02:58 PM

As already noted by cybercynic, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion...it includes experiences by experts, a variety of IT consultants, end users and company reps who have been affected by ransomware infections. To avoid unnecessary confusion, this topic is closed.

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