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I Need Help!!!


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#1 Jeffreyhjkgf1

Jeffreyhjkgf1

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Posted 04 September 2016 - 08:08 PM

So I download a Game And it gave me a virus idk ok i am the only guy who uses my computer every time i right click i have to wait alot and then when i click run as administrator it give me this error      Windows no puede acceder al dispositivo,la ruta de acceso o el archivo especificados. Puede que no tengas los permisos apropiados para acceder el elemento    Windows can not access the device , path or file specified . You may not have the appropriate permissions to access the item

Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum. ~ Animal

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#2 buddy215

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Posted 05 September 2016 - 03:38 AM

Welcome to BC...

 

If you are unable to download programs or run scans mentioned in the directions below...try doing in Safe Mode With Networking.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


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