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No internet connection in LAN


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15 replies to this topic

#1 pengchee

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Posted 04 September 2016 - 08:01 PM

I am having a problem with my LAN connection. In the task manager it show task connected but I could not go online in internet. If I switch to wireless connection it is normal I can go online. I also test one of the hard disc which is XP (in same computer), I could go online with LAN connection. My OS Windows 7 SP1. Please someone help me to solve it. Thanks.


Edited by hamluis, 05 September 2016 - 09:15 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 InadequateInfirmity

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Posted 04 September 2016 - 08:07 PM

Power Cycle your router and modem.....

 

Meaning, turn your computer off then unplug your router and modem.... leave the power off for 30 seconds on each then plug them back up and turn on your computer,



#3 pengchee

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Posted 04 September 2016 - 08:14 PM

Thanks InadequateInfirmity I have tried but is still no internet connection.



#4 InadequateInfirmity

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Posted 04 September 2016 - 08:17 PM

If needed then transfer this tool via a cd dvd or usb storage device to the machine in question.

 

Scan & Clean With Ads Fix

 

  • Disable Windows Defender & Antivirus Prior To Running This Tool!!
  • Save Ads Fix to your desktop.
  • Right Click & Run As Administrator.
  • You will then be prompted to install Certificates.
  • Install then click OK.
  • Right Click & Run As Administrator Again.
  • Click Options then select Unlock the deletion.
  • Then click on clean.


#5 pengchee

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Posted 04 September 2016 - 08:25 PM

 

If needed then transfer this tool via a cd dvd or usb storage device to the machine in question.

 

Scan & Clean With Ads Fix

 

  • Disable Windows Defender & Antivirus Prior To Running This Tool!!
  • Save Ads Fix to your desktop.
  • Right Click & Run As Administrator.
  • You will then be prompted to install Certificates.
  • Install then click OK.
  • Right Click & Run As Administrator Again.
  • Click Options then select Unlock the deletion.
  • Then click on clean.

 

Thanks will try it out. I will let you know the outcome later.



#6 InadequateInfirmity

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Posted 04 September 2016 - 08:30 PM

:guitar:



#7 pengchee

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Posted 04 September 2016 - 09:31 PM

:guitar:

Tested with the Adfix no effect still the same as I have mentioned in my post. Will appreciate more help from you and others. Thanks.



#8 InadequateInfirmity

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Posted 04 September 2016 - 10:00 PM

Adware Cleaner Scan.

 

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

JRT Scan.

Please download Junkware Removal Tool and save it on your desktop.

 

  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please post the JRT log.
  •  

Adware Removal Tool Scan.

 

Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.

 

 

LOr0Gd7.png

 

Hit Ok.

 

sYFsqHx.png

 

Hit next make sure to leave all items checked, for removal.

 

8NcZjGc.png

 

 

The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete, thenOK again to finish up. Post log generated by tool.

 

ZHP Scan.

Please download Zhp Cleaner  to your desktop.  Right Click the icon and select run as administrator.

http://ccm.net/download/download-24750-zhpcleaner

 

 

2. Once you have started the program, you will need to click the scanner button.

EgsT69u.png

The program will close all open browsers!

3. Once the scan is completed, the you will want to click the Repair button.

6QJjV50.png

At the end of the process you may be asked to reboot your machine. After you reboot a report will open on your desktop.

Copy and paste the report here in your next reply.

 Zemana Scan

 

 

Run a full scan with Zemana AntiMalware!

Install and select deep scan.

jdmyscF.jpg

Remove any infections found.

Then click on the icon in the pic below.

DOLGyto.jpg

Double click on the scan log, copy and paste here in your reply



#9 pengchee

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Posted 04 September 2016 - 11:20 PM

Thanks InadequateInfirmity for your prompt reply and help you have render to me. The application I tried as mentioned by you adfix and AdwCleaner did not help although it clean up some of it. The next application is Junkware Removal Tool, I am happy to say this really help and my LAN connection is back to normal. Do you want me to post the JRT.txt which is 5.37kb. here. Once again thank you very much.



#10 InadequateInfirmity

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Posted 05 September 2016 - 03:32 AM

post all logs when complete.



#11 pengchee

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Posted 05 September 2016 - 08:39 AM

HI InadequateInfirmity as requested here attach 2 files of the scan result. As I said the problem solve after JRT scan I did not run the others scanner. If you can I would like to know what actually cause the problem. Thanks.

Attached Files



#12 InadequateInfirmity

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Posted 05 September 2016 - 08:43 AM

I would like to see the Adsfix log, it may contain the info needed. It was most likely the tools combined that did the job.

 

To be on the safe side, you should finish up and run the other tools for me please. :)



#13 pengchee

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Posted 05 September 2016 - 09:12 AM

I would like to see the Adsfix log, it may contain the info needed. It was most likely the tools combined that did the job.

 

To be on the safe side, you should finish up and run the other tools for me please. :)

 I am afraid it need not have the log, I think I may have made a mistake somewhere when clicking. The others I will tried later.



#14 InadequateInfirmity

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Posted 05 September 2016 - 10:50 AM

Ok, just better to be safe than sorry, could be more issues lying in wait to strike like a snake when you least expect it. An absence of symptoms does not mean the issue is gone completely. :)



#15 pengchee

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Posted 06 September 2016 - 04:41 AM

Hi here are the logs which you request. I do not know this time I could not see the attachment key. Please advise.






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