Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

External Drive locking up and then disappearing sometimes


  • Please log in to reply
2 replies to this topic

#1 kktto

kktto

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:01:14 AM

Posted 04 September 2016 - 12:00 PM

I have a desktop PC (Windows 8.1) and I use 3 external hard drives that connect via USB 3.0 ports. Recently, one of them would lock up after some time after a boot. Now it seems it locks up almost immediately. I might be able to view the root folder, but it would freeze up upon trying to go into subfolders and opening files.

 

I've tested all the drives on another PC, and they work fine. If I put in a temporary HDD and try a clean format of Windows, it works fine. If I reboot into safe mode with networking, it works. Swapping around the USB ports used doesn't resolve it.

 

I'm not sure what could be causing it. I took a look through startup items and there isn't anything that shouldn't be there. I've followed the steps on these pages:

 

https://blogs.msdn.microsoft.com/usbcoreblog/2013/10/31/help-after-installing-windows-8-1-my-usb-drive-disappears-or-file-transfers-stop-unexpectedly/

 

https://social.technet.microsoft.com/Forums/office/en-US/d3768580-85c5-473f-a939-6dd0a00b04f2/usb-3-external-hard-drives-keep-disappearing?forum=w8itprohardware

 

Any ideas? If I could resolve this without a full reformat of my working drive, that'd be great.



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,742 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:12:14 AM

Posted 04 September 2016 - 01:14 PM

A look at system infd may help.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#3 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,472 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:10:14 PM

Posted 05 September 2016 - 11:02 AM

Open the Control Panel and select Troubleshooting.  

 

When the troubleshooter opens select Configure a device.

 

You can select the option to Apply repairs automatically.

 

 

You can also download and run Microsoft's Automated Troubleshooting Service 1.0 .


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users