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Windows Update Crashes Laptop


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#1 Falneth

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Posted 04 September 2016 - 05:23 AM

I purchased a Dell Inspiron 7559 Laptop. It has the following devices:

Intel i7 6700HQ

Toshiba 1 TB Hybrid drive

8 GB RAM

NVidia GTX 960M 4GB GDDR5 dedicated Graphics Card

 

It came preinstalled with Windows 10 Home. I wiped the hard drive and installed Windows 7 instead without any major issues. However, there are 2 issues I cannot figure out. The first issue is that I have an "Unknown Device" listed in my device manager and have installed all the winows 7 drivers that are associated with my service tag. The second issue, which is MUCH more pressing, is that when I install windows updates, the laptop will reboot (which it should to complete the update process) but once it gets to the windows splash screen, it locks up and will not proceed to the Windows Welcome screen. I have had to perform system restore every time it has locked up like this just to be able to get back into windows. I have tried going into safe mode as well before restoring it and it froze at the loading devices screen. This is when I am forced to perform System Restore. Also, occassionally when I do perform system restore, it will tell me that the restore did not complete successfully when performing it but when it reboots, it will then say it successfully restored. But at the same time, I have tried system restore, was told it succeeded, but it still would not load into windows.

 

Any help would be appreciated.


Edited by Falneth, 04 September 2016 - 05:33 AM.

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#2 usasma

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Posted 06 September 2016 - 08:02 AM

Try the suggestions here:  http://wu.krelay.de/en/ (thanks to CKing123!)

If that doesn't work, then post over in the W7 forums with a copy of your CBS log file:

 

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder
NOTE:  This is not for me (I can't read them).  This is in case you decide to post in the OS forums asking for help from the experts. 

        -  On Windows 8/10, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), if you'd like it analyzed, start a post in the OS forums, then zip it up and upload it with your next post there (it's not needed in this topic as I can't read it).
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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