Hello everyone. So, I bought my external drive today, WD My Passport Ultra Metal Edition 2TB. What I've noticed happens all the time is, when I leave my drive idle for more than 5 minutes, whenever I try to access a random folder in it, I get an error: "The request failed due to a fatal device hardware error". I've contacted WD support and they told me to run their quick and extended tests on the drive, and also a S.M.A.R.T. test. All the tests passed with no error. Then they told me it could be related to drivers, but, I'm pretty sure I have the latest drivers installed, since I downloaded them directly from the WD site for my HDD. Is there anything else that could cause this problem?