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Strange flash problem.


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#1 bloopingcomp

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Posted 03 September 2016 - 08:30 PM

We have 2 computers running Windows XP SP3 at the moment and they both have the same stuff on them, pretty much, and have both been run the same since being bought. However, when using Microgaming poker programs, one of the computers has recently developed a flash player problem. Where you would usually see some video playing at the side of the poker client, after it has all loaded up, there is now just a white space. To be crystal clear, there is no flash problem when browsing the internet and flash works fine on the Microgaming poker programs on the other computer.

 

This is not a major issue and the actual playing of poker isn't affected, but I have racked my brains and not yet figured out a solution. None of the tech support guys from the poker companies could help either and I am really intrigued as to what the problem might be. It's just in my nature. So, if anyone has any suggestions for me to try, then please do let me know. For the record, I have already tried booting up in safe mode, disabling the antivirus and disabling the firewall, among other things, but all to no avail. Thank you.


Edited by bloopingcomp, 03 September 2016 - 08:32 PM.


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#2 Phantom010

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Posted 03 September 2016 - 09:58 PM

What browser are you using? Do you have an ad blocker?

Edited by Phantom010, 03 September 2016 - 09:59 PM.


#3 bloopingcomp

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Posted 03 September 2016 - 10:31 PM

What browser are you using? Do you have an ad blocker?

 

We mainly use Firefox, but do use Opera as well now and then, and they are both fully up to date. We do use Adblock Plus on Firefox, but we have already tried disabling that. I should have also mentioned that we have already tried uninstalling and reinstalling both the affected poker programs and the IE, Firefox and Opera editions of flash in my opening post. 


Edited by bloopingcomp, 03 September 2016 - 10:33 PM.


#4 Phantom010

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Posted 03 September 2016 - 10:39 PM

Can you show us a screenshot of the faulty pages with the white spaces where Flash videos are supposed to be playing?

#5 Phantom010

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Posted 04 September 2016 - 09:57 AM

By the way, are the videos supposed to be ads (and are they running), or are they thumbnail links to other games (like on YouTube)?

I know you tried Safe Mode, but was it with "Networking"?

Is it the same in IE?

Edited by Phantom010, 04 September 2016 - 09:59 AM.


#6 Phantom010

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Posted 05 September 2016 - 11:44 AM

Do you still need help with this???

#7 bloopingcomp

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Posted 05 September 2016 - 05:47 PM

Can you show us a screenshot of the faulty pages with the white spaces where Flash videos are supposed to be playing?

 

It is not webpages that flash isn't working on, but Microgaming poker programs. If you look at the image below, then on the right hand side, underneath 'Cashier', I am getting all white space in the space where it says '50,000 Euros Exclusive' and in everything below it.

Betsson%20Poker%20Microgaming%20Lobby.jp

 

By the way, are the videos supposed to be ads (and are they running), or are they thumbnail links to other games (like on YouTube)?

I know you tried Safe Mode, but was it with "Networking"?

Is it the same in IE?

 

The videos I should be seeing are invariably ads for the poker promotions currently on offer. They constantly roll over from one ad to the next one, just like the electronic advertising boards you usually see at the sides of the pitch at soccer matches.

 

I tried safe mode both with networking and without networking.

 

I don't use IE as a browser myself. I only downloaded the Active X version of flash, as I thought that some programs might rely on it. I presume that Microgaming poker programs do use a specific version of flash, but I don't know which one. As I already said, flash works totally fine when browsing the internet with both Firefox and Opera.

 

Do you still need help with this???

 

Yes please.



#8 Phantom010

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Posted 05 September 2016 - 06:13 PM

Are they videos, or animations (JavaScript)? I don't think your ads use Flash at all. Furthermore, you're not using a browser, but a game connected to the Internet. I could be wrong, but did you ever notice the word Flash somewhere, like after right-clicking on one of the animations?

#9 bloopingcomp

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Posted 06 September 2016 - 11:27 PM

Are they videos, or animations (JavaScript)? I don't think your ads use Flash at all. Furthermore, you're not using a browser, but a game connected to the Internet. I could be wrong, but did you ever notice the word Flash somewhere, like after right-clicking on one of the animations?

 

Well, from memory I thought I had seen some moving images in that space, but I could have been wrong. A couple of other people in the household used to look there, after logging in, to see if there were any good free promotions running. I knew that these Microgaming programs did use flash, in some capacity, and had experienced some flash issues in the past. Therefore, I made the assumption, it looks like I was wrong to do so, that that this was also a flash issue. 

 

I know that these games aren't browsers, of course, but they do definitely use flash in some capacity. Right-clicking on where the animations should have been didn't launch any flash options, but I assumed that this was simply because they weren't working properly. In hindsight, I should have also tried that on the pc where the animations were working properly. Most worryingly, despite explaining everything properly to the technical support teams of 3 different poker companies that use the Microgaming software, while emphasising the fact that we thought a flash problem was to blame, none of them came back and told us otherwise. Maybe I shouldn't really be that surprised though.

 

Anyhow, so it now looks like that this isn't a flash issue then. This is progress and it is good to know that, but are we any nearer to solving the root of the problem? I have racked my brains again, in light of what you have come up with, but I still don't have a solution. For the record, I did try some Java troubleshooting, when first trying to figure out this problem, and everything to do with Java is also the same on both pc's. Any other suggestions would be most welcome.     


Edited by bloopingcomp, 06 September 2016 - 11:29 PM.


#10 Phantom010

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Posted 07 September 2016 - 03:14 PM

Moving pictures don't mean Flash is involved. A lot of animations on websites are simply JavaScript (not related to Java/Oracle).

 

I'm not saying they are not Flash ads, but asking if you've noticed the word Flash anywhere. Usually, by right-clicking on running Flash videos, you'll see Flash settings. I not, there's a good chance it's not Flash.



#11 bloopingcomp

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Posted 09 September 2016 - 11:30 AM

Moving pictures don't mean Flash is involved. A lot of animations on websites are simply JavaScript (not related to Java/Oracle).

 

I'm not saying they are not Flash ads, but asking if you've noticed the word Flash anywhere. Usually, by right-clicking on running Flash videos, you'll see Flash settings. I not, there's a good chance it's not Flash.

 

I already tried disabling NoScript, which didn't help at all. Not that I thought it would do any good, as this problem didn't seem to be browser related in any way. I tried right clicking on the ads on the pc where they are still working fine, but no flash settings popped up. Therefore, I think you were 'likely' right to begin with and these ads aren't based on flash at all. I think it is some of the games launched by the casino part of the program that are actually based on flash. I am still none the wiser on what else to try as a fix though.



#12 Phantom010

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Posted 09 September 2016 - 11:42 AM

NoScript would have no effect indeed.

 

Have you tried uninstalling the program (I would use something a little more thorough, like the free Revo Uninstaller - only remove bold items), and reinstalling?



#13 bloopingcomp

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Posted 09 September 2016 - 01:15 PM

Have you tried uninstalling the program (I would use something a little more thorough, like the free Revo Uninstaller - only remove bold items), and reinstalling?

 

Yes, I had already tried doing all of that using Revo.



#14 Phantom010

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Posted 09 September 2016 - 03:00 PM

I spend time trying to kill ads, not the other way around. I'm afraid I don't know what else to try.



#15 Phantom010

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Posted 09 September 2016 - 03:24 PM

There might be some issue with your network settings.
 
Try the following:
 
To reset WINSOCK entries to defaults:
 
Click Start > Run to open a Run box.
 
Type: cmd /k netsh winsock reset catalog
 
Press Enter.
 
To reset TCP/IP stack:
 
Type cmd /k netsh int ip reset reset.log
 
Press Enter.
 
 
Restart the computer and test your program again.


If still no luck, try looking for a possible network adapter driver.

Edited by Phantom010, 09 September 2016 - 06:12 PM.





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