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Download speeds fine, Uploading non-existant


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#1 lcram

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Posted 02 September 2016 - 01:47 PM

Starting about 72 hours ago, my main work computer began having internet issues. I noticed it while trying to schedule posts on Facebook for our business page, but the image uploads on those posts were timing out before they finished. I shrugged it off thinking it was a Facebook problem at first.
 
The following day, I was still having the same issues and Facebook appeared to be working normally on my home computer and phone, so I started trouble shooting. I attempted to run a speedtest through my ISP's website, download worked fine, upload timed out. Reset our cable modem and router, same problem. We have a wired router, not wireless, so I tried swapping ports on the router with another computer that was not having any problems. Still no luck. I bypassed the router and connected directly to the modem, still no luck. speedtest.net has the same results. Tried both Chrome and Edge, same result.
 
Called my ISP for support, they ran diagnostics on the modem, it's fine (which I figured since another computer on the network works). They had me uninstall or disable all firewalls and antivirus - still no luck. We uninstalled the network card and let Windows reinstall it. Tried swapping out ethernet cable, multiple reboots, ran Malware Bytes & CC Cleaner. They basically gave up and offered me the numbers for HP and Microsoft.
 
I'm running Windows 10 Pro 64 bit. Can anyone point me in the right direction to figure out what's causing this problem? I'm out of ideas.

Edited by Queen-Evie, 02 September 2016 - 02:28 PM.
moved from Web Browsing/Email and Other Internet Applications to Networking


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#2 Trikein

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Posted 02 September 2016 - 07:16 PM

" I attempted to run a speedtest through my ISP's website"

Could you include the speed test results?

 

Try connecting direct to the modem then run a tracert to google.com then post the results. Also, did Malwarebytes find anything of interest?  At first glance looks like maybe a bad NIC. Did this happen around the time upgrading to Windows 10?


Edited by Trikein, 02 September 2016 - 07:17 PM.


#3 smax013

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Posted 02 September 2016 - 07:48 PM

Starting about 72 hours ago, my main work computer began having internet issues. I noticed it while trying to schedule posts on Facebook for our business page, but the image uploads on those posts were timing out before they finished. I shrugged it off thinking it was a Facebook problem at first.
 
The following day, I was still having the same issues and Facebook appeared to be working normally on my home computer and phone, so I started trouble shooting. I attempted to run a speedtest through my ISP's website, download worked fine, upload timed out. Reset our cable modem and router, same problem. We have a wired router, not wireless, so I tried swapping ports on the router with another computer that was not having any problems. Still no luck. I bypassed the router and connected directly to the modem, still no luck. speedtest.net has the same results. Tried both Chrome and Edge, same result.
 
Called my ISP for support, they ran diagnostics on the modem, it's fine (which I figured since another computer on the network works). They had me uninstall or disable all firewalls and antivirus - still no luck. We uninstalled the network card and let Windows reinstall it. Tried swapping out ethernet cable, multiple reboots, ran Malware Bytes & CC Cleaner. They basically gave up and offered me the numbers for HP and Microsoft.
 
I'm running Windows 10 Pro 64 bit. Can anyone point me in the right direction to figure out what's causing this problem? I'm out of ideas.


About the other things I might suggest boot into Safe Mode with Networking and see if anything changes.

Also try going to the manufacturer's website to see if they have an Ethernet driver to download and install. Sometimes the ones automatically done by Windows may not be the best option.

Barring that, based upon everything you said you have done so far, I would tend to agree with Trikein that is seems like a problem with your NIC/Ethernet port.




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