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Blue screens driving me crazy


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#1 tzoromski135

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Posted 02 September 2016 - 01:40 PM

I have an older computer (I built it custom about 10 years ago) and have been having blue screens that occur randomly since upgrading to Windows 10.  I found that my graphics card was using a windows driver that was unstable and ATI was not offering a Windows 10 driver for it - so I replaced the graphics card with one that had Windows 10 support from ATI.
 
Since replacing the graphics card, blue screens have been seldom, but when they happen, it's a Kernel Mode Trap error and it refers to a (winsys32.exe) driver or program.  Sometimes the blue screens have come after my computer has multiple programs running and becomes sluggish, then crashes.  I have days where I don't have this blue screen occur, but the internet and other programs have "non-responsive - force close" episodes.  I have 3GB of Ram installed on my PC and I believe the memory checker came back clean, however it never displayed the results after re-boot the next day - in fact after running the memory test, there was a "re-boot cycle" that occurred where the computer boots, freezes and crashes during the boot, windows tries a repair - does not occur successfully, then it re-boots again and eventually comes out and successfully boots up.
 
I have antivirus on my computer from Avast! and scans for viruses are coming back clean.  It did find a couple bugs a few months back, but they were successfully deleted or quarantined. 
 
I'm not sure if I have bad memory or a virus/malware that Avast cannot detect or remove.  Any ideas?

Edit: Moved topic from Windows 10 to the more appropriate forum. ~ Animal

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#2 usasma

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Posted 06 September 2016 - 06:10 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 tzoromski135

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Posted 07 September 2016 - 10:30 PM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 

Sorry for the long wait for my reply - I've got an old computer that seems to crash when I run too many programs.  I've attached the report to this reply.

Attached Files



#4 usasma

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Posted 08 September 2016 - 10:10 AM

Your UEFI/BIOS (version 0701) dates from 2007.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).
I am very concerned about the compatibility of this system due to the age of the BIOS.

 

Only 10 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The WER section of the MSINFO32 report shows a lot of errors that could be a hardware issue.

As the video is involved in a lot of them, it's the place to start looking.
Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests - but please complete all of the tests and let us know the results.

 

Out of 12 memory dumps there were 8 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

 

Please uninstall MiniTool Partition Wizard as it's drivers date from 2009

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Sep  7 22:29:27.123 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090716-43875-01.dmp]
Windows 10 Kernel Version 10586 MP (2 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 1:00:08.000
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by :tcpip.sys ( tcpip+63e4a )
BugCheck 1000007F, {8, fffff8036423ec70, fffff80364234630, fffff8006e863e4a}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP_M (1000007f)
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: fffff8036423ec70
Arg3: fffff80364234630
Arg4: fffff8006e863e4a
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: 0x7f_8_tcpip!unknown_function
  BIOS Version                  ASUS M2N-E ACPI BIOS Revision 0701
  BIOS Release Date             01/03/2007
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             M2N-E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep  7 15:41:28.476 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090716-117796-01.dmp]
Windows 10 Kernel Version 10586 MP (2 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 0:52:30.347
Probably caused by :ntkrnlmp.exe ( nt!PpmIdleExecuteTransition+3cf )
BugCheck A, {ffffef019d00b840, ff, 0, fffff802fd4a692f}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: ffffef019d00b840, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff802fd4a692f, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_nt!PpmIdleExecuteTransition
  BIOS Version                  ASUS M2N-E ACPI BIOS Revision 0701
  BIOS Release Date             01/03/2007
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             M2N-E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep  7 14:48:26.601 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090716-131312-01.dmp]
Windows 10 Kernel Version 10586 MP (2 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:1 days 0:43:22.270
Probably caused by :ntkrnlmp.exe ( nt!PpmIdleExecuteTransition+3cf )
BugCheck A, {ffffef017eb3b620, ff, 0, fffff8031409d92f}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: ffffef017eb3b620, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8031409d92f, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_nt!PpmIdleExecuteTransition
  BIOS Version                  ASUS M2N-E ACPI BIOS Revision 0701
  BIOS Release Date             01/03/2007
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             M2N-E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Sep  7 22:29:27.123 2016 (UTC - 4:00)**************************
AsIO.sys                     Mon Apr  6 03:21:08 2009 (49D9AD64)
pwdrvio.sys                  Mon Jun 15 21:43:45 2009 (4A36F8D1)
cmudax3.sys                  Mon Nov 30 22:31:07 2009 (4B148DFB)
amdiox64.sys                 Thu Feb 18 10:17:53 2010 (4B7D5A21)
nvmf6264.sys                 Wed Apr 20 18:49:36 2011 (4DAF6300)
dc3d.sys                     Wed May 18 04:07:24 2011 (4DD37E3C)
GEARAspiWDM.sys              Thu May  3 15:56:17 2012 (4FA2E2E1)
ASACPI.sys                   Thu Nov  1 21:54:34 2012 (509327DA)
nvstor.sys                   Mon Apr 21 14:34:03 2014 (5355649B)
HWiNFO64A.SYS                Sun Nov 23 11:24:07 2014 (54720A27)
AtihdWT6.sys                 Tue Jul  7 21:28:10 2015 (559C7CAA)
atikmpag.sys                 Wed Nov  4 16:16:43 2015 (563A75BB)
atikmdag.sys                 Wed Nov  4 16:39:32 2015 (563A7B14)
WirelessKeyboardFilter.sys   Wed Mar 16 03:48:01 2016 (56E90FB1)
aswRvrt.sys                  Thu Aug 18 10:12:01 2016 (57B5C231)
aswKbd.sys                   Thu Aug 18 10:12:06 2016 (57B5C236)
aswSnx.sys                   Thu Aug 18 10:12:50 2016 (57B5C262)
aswRdr2.sys                  Thu Aug 18 10:12:58 2016 (57B5C26A)
aswMonFlt.sys                Thu Aug 18 10:30:14 2016 (57B5C676)
aswVmm.sys                   Thu Aug 18 10:30:18 2016 (57B5C67A)
aswSP.sys                    Thu Aug 18 10:30:56 2016 (57B5C6A0)
aswNetSec.sys                Thu Aug 18 10:33:44 2016 (57B5C748)
aswStm.sys                   Thu Aug 18 10:36:29 2016 (57B5C7ED)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  2 13:26:08.832 2016 (UTC - 4:00)**************************
usbaapl64.sys                Thu Jun 11 02:08:10 2015 (557925CA)


http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=pwdrvio.sys
http://www.carrona.org/drivers/driver.php?id=cmudax3.sys
http://www.carrona.org/drivers/driver.php?id=amdiox64.sys
http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=nvstor.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
WirelessKeyboardFilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
aswNetSec.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys





 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 tzoromski135

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Posted 08 September 2016 - 11:46 AM

I never thought that the BIOS could cause issues with Windows - I always thought the BIOS was only for booting the computer and then Windows took over once the Hard Drive booted up.  I checked the ASUS site - yup, there's an update from 2010 for upgrading from Windows 7 to Windows 8.  I guess the old Bios was good for Windows 7, but not for Windows 8 - I never upgraded to Windows 8 - heard too many issues about Windows 8.   I downloaded the BIN file and downloaded the ASUS FLASH Utility to upgrade my Bios - however it kept telling me it could not connect to the server - so I manually downloaded the BIN file and waiting to hit "FLASH" until I'm done publishing a video for a client for a past wedding - I don't want to risk overloading the CPU and crashing during the flash process.  I'm going to check for background processes to see if I can terminate them and free up the load on the CPU.

 

As for Video issues - I had a ATI video card that only had a Microsoft driver made for it when I first upgraded to Windows 10 - ATI was not going to issue their own driver for Windows 10, so I went out to Best Buy and bought a new video card with its own driver.  The crashes due to video issues had diminished since then - I think - until the "anniversary" update for Windows 10, then it seemed blue screens occurred more frequently when watching video and using '"shockwave Flash Player" online - it keeps becoming nonresponsive at times and sometimes Firefox just crashes.

 

MiniTool Partition Magic - I had this installed to check on my D drive as a recent virus boot time scan with Avast caused issues that made Windows 10 not see Drive D as formatted and having files on it - it saw the drive as "RAW" and I had to use a program to access and transfer files from D so I could re-format D.

 

As for all those drivers: How do I know if they need to be updated? I always thought the drivers would be updated by Microsoft as they find updates issued by the manufacturer.  How do I know what each driver listed is for?



#6 tzoromski135

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Posted 08 September 2016 - 12:55 PM

OMG- I failed to check on the success rate of using the ASUS flash utility for updating the BIOS before I did it- it kept failing the verification process after flashing the BIOS 4 times - I tried the flash utility like 4 times thinking it would eventually work - instead I started having drivers that stopped working, then recovered.  I saved the the .BIN file to a flash drive because the ASUS BIOS had a flash utility built in and rebooted - only for the computer to not boot at all and when I tried entering into the BIOS setting menu, all I got was a flashing _ icon.  Freaking out, I used my phone to google ASUS BIOS FLASH FAIL - found that ASUS had a CRASH-FREE bios re-set built in - switched the reset jumpers for 10 seconds with power turned off, then put the jumpers back into their default placement and powered up with fingers crossed.  Finally able to enter my BIOS menu, I went into the BIOS tools and selected the flash utility, then selected the .BIN file on the flash drive, then selected YES to upgrading the BIOS - it was successful.

 

Booting up after the upgrade, I got a CMOS error - Defaults loaded - but I selected F1 to continue with the boot.  Windows loaded successfully, but took a bit longer to finish loading the icons on the screen and my monitor went blank a couple seconds and came back on a few times, now it seems that the upgraded BIOS was successful.  I have sound, video and everything seems to be working fine now...but with the upgraded BIOS, is there anything I will have to update or re-install for drivers?

 

What are my next steps?



#7 tzoromski135

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Posted 08 September 2016 - 01:44 PM

I checked Windows Update and found it listed only 8 updates for my specific build. I have 10 updates, so I'm assuming I am golden for all available updates.

 

I ran the Furmark GPU stress Test for 37 minutes and it never crashed.  It did reach 86 degrees Celsius but not more. I don't know how long it's supposed to run for, but after 37 minutes without a crash, I believe that I am fine for my graphics card for what I use my PC for.  I don't do any gaming - I just make custom video for my wedding clients after events and run my business software.

 

With the BIOS now updated, I'm hoping that the majority of my issues are behind me.  I'll run the memory stress test later when I have more time.



#8 usasma

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Posted 09 September 2016 - 06:32 AM

The CMOS error is normal - it's just a reminder to go back in and check the settings (because the flash reset everything to default).  In particular, check the date and time (but this is one of the things that later versions of Windows tends to do with the BIOS).

 

In the old days, the BIOS tended to remain separate from the OS.  Very little information was exchanged between the BIOS and Windows.

As Windows matured as an OS, it started to expand it's capabilities - and one of those expansions was allowing it to interact with the BIOS.

Then (with W8) there came a quantum leap - both in the implementation of UEFI, and the ability of the UEFI and the OS to communicate with each other.

W10 improved upon this communication significantly.

 

The problem is that, as the OS expects more from the BIOS/UEFI - if the BIOS/UEFI isn't able to provide it, then we face possible compatibility problems.

This problem becomes more and more likely the older the BIOS is.  FYI - I had BIOS problems with a 2008 BIOS when running Windows 8 - finally had to revert to W7 to get decent performance.

 

Because of this, if you come to these forums with a BSOD problem, I'll suggest updating the BIOS/UEFI with W8 or W10 systems.  I won't initially suggest it with W7 or earlier.

This does not mean that there isn't a BIOS/UEFI problem - rather it means that the problem is less likely to be with the BIOS/UEFI, so I prefer not to challenge users with it.  It's also because BIOS/UEFI updaters are, in general, more difficult to use in earlier versions of the OS's.  Newer OS's (W8 and W10) tend to have updaters that you can run in Windows - so the challenge of a bad flash is mostly eliminated.

 

Driver updating is a difficult topic.  Windows drivers (and a few of the more common 3rd party drivers) are maintained by Windows Update.

But the other 3rd party drivers are only hosted by Microsoft - and there's no assurance that they are being updated.

In those cases, it's best to get the drivers from the manufacturer of the device.

But sometimes the device manufacturer doesn't provide drivers - so you have to get them from the OEM that provided the system.

BUT - sometimes the OEM modifies the drivers (particularly with switchable graphics) - and then you MUST get them from the OEM (I hosed my Samsung laptop this way!).

 

Do not count Windows Updates.  Each update is different - and some cumulative updates (which Windows is trending to) will have a bunch of updates that are now counted singularly..

The only reason I count, is to get an idea if you should check for updates (and it's based on what I see in my BSOD analysis')

The only thing that matters is that you have checked, and that you didn't have any errors/problems when checking.

 

Asus BIOS/UEFI flashes are the most difficult that I encounter.  I shudder when trying them, and usually have to try several different things before they will work for me.  It's good that you were able to get yours to install!

 

Furmark should run until the temperature stabilizes.  If it was holding at 86ºC without any problems, then it's likely to be OK.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 tzoromski135

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Posted 10 September 2016 - 11:00 AM

I haven't yet run a memory diagnostic - I plan on doing it once I get a wedding clients video CD completed - but I cannot seem to get the video done as fast as I want because of hangups or blue screens that give me different "causes" each time.  I just had my computer hang on me while editing their video - I was watching the video, getting ready to make a "cut" from a scene when the video just froze up and I get the "engine" sound from the speakers - I had to manually re-boot the computer - it did not cause a blue screen.

 

In the past few months, I've been having problems with the registry or other settings that caused me to lose internet connection after running a malware remover that must've screwed something up seriously - I tried all the "resetting" techniques I found online using my laptop (I had internet, my computer just didn't communicate with my cable modem - it saw the network, just said unidentified network-no internet connection) It wasn't until I did a windows restore from a week before the incident that I got my internet connection back.

 

Not to say I don't have a memory problem - very possible I do, however I'm thinking that I also have a bad registry or a registry that has conflicts - I tried using Adobe Acrobat today and it wouldn't boot - it gave me an error saying that it couldn't connect to the server. 

 

Also, while I successfully flashed my BIOS - my boot up time is very slow - once windows loads, things get better.  Not sure where to start because:

1. I'm afraid of messing with the registry and losing my internet again

2. If I have Malware - what program can I trust?  I've posted on here that I used RogueKiller and just deleted what it found - then a day or so later, I lost my internet.  I was told to run adwcleaner - which also found the same potential "unwanted" entries in the registry.  After losing my internet - even though it wasn't immediately from using RogueKiller - after running and deleting those files using roguekiller, my trust is diminished. 

3. While I can easily build and install programs on a custom built computer, I'm not tech savvy, so how do I know if a malware cleaner is about to delete a KEY registry file because it was infected/changed by a potential threat?

 

I do have 3GB of Ram installed, however I have had blue screens related to "memory conflict/control" issue.  So it's possible that a memory stick is going bad or needs cleaning.  Its even more likely I have registry issues due to some programs unable to load - like the PDF reader Adobe - even though they worked yesterday.  If Windows has a registry repair/rebuild feature built in, I have yet to discover it.



#10 usasma

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Posted 10 September 2016 - 12:37 PM

I tend to try to boil things down to the simplest common denominator.
It's easier to believe in one source for your problems, rather than multiple things causing them (but that can happen also).

 

Most BSOD's have some mention of memory in them.  But you have to determine if it's real memory or virtual memory.

And if it's real memory, where is it?  Real memory can be in the CPU, motherboard, RAM, hard drive, video card (and some other areas).  For example, your pagefile is real memory (and it also holds virtual memory) - and it resides on your hard drive.

 

DO NOT MESS WITH THE REGISTRY.  If you do decide to mess with it, BACK IT UP before doing anything.

 

There are 2 possible causes of BSOD's:

- hardware

- software

 

We break them down into these 3 categories (for ease of working on them):

- 3rd party drivers (over 90% of BSOD's are due to this) (MS says 70% as of mid-2016)
- hardware (less than 10% of BSOD's are due to this) (MS says 10% as of mid-2016)
- Windows problems (less than 1% of BSOD's are due to this - as long as Windows Updates are fully up to date). (MS says 5% as of mid-2016)

 

- also, MS says that 15% are due to unknown causes (the crash is too corrupted to tell) as of mid-2016

 

A wipe of the hard drive and a "clean" install of Windows will help to rule out 3rd party drivers (as they aren't installed in a "clean" install) and Windows itself (as you've installed a fresh copy and fully updated it).  That will leave hardware as the problem.

 

If this is a work computer, it may be to your benefit to back your stuff up and then wipe and reinstall Windows

For hardware, you start with these free diagnostics:  http://www.carrona.org/hwdiag.html

And if they all pass, then you start with this:  http://www.carrona.org/strpdown.html (works for Desktops, doesn't work well with Laptops).
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 tzoromski135

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Posted 10 September 2016 - 10:02 PM

I ran the memory test for about 4 1/2 hours and even before the first pass was even completed I had 3 errors.  By the 4.5 hour mark, I was at 97 errors at 3 passes.  I attached a picture of the results - I'm not sure how to read the results or if they just point to 1 stick having bad cells or maybe all 3 have bad cells, so I just ordered new memory instead to save time.Attached File  memory.jpg   140.55KB   0 downloads



#12 tzoromski135

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Posted 14 September 2016 - 12:34 PM

Got my new memory yesterday and removed the 3GB of memory I had and replaced them with the new 2 sticks of 2GB memory (4GB total), then booted my computer.  Man was it very slow in booting up and responding to commands.....I was worried that maybe I had bad memory or bad slots, so I checked the computer information - it registered that I had 4GB of memory.  Maybe the computer had to format the memory or get acclimated to it?

 

Well, anyways I powered up today and the PC was now running much faster and I no longer had the "ASUS" icon during boot up.  Not sure why it ran slow yesterday only to pick up speed today, but I'm happy I can run my PC a bit longer before having to buy a newer or build a PC from scratch.

 

Now I would like to work on seeing if I have Malware on my PC - adwCleaner shows that I do have questionable entries and potential threats, however it lists quite a few that are under "registry" which caused me problems before.  I am tempted to delete them all, but don't want to mess up my registry again.



#13 usasma

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Posted 16 September 2016 - 03:57 AM

If infected, I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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