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Freezes and BSOD


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#1 manfred99

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Posted 02 September 2016 - 11:50 AM

PC freezes fairly regularly, sometimes with BSOD and error, sometimes freezes without BSOD. This always happens within 10 minutes of booting up and can occur on first screen, after sign in on desktop or after starting a program (not always same program). The only way to get out of this is to hold the power button down until PC shuts down. Then I wait a few minutes and restart. After this 1 restart, the PC doesn't freeze again. Some of the errors that come up are: KMode Exception not handled, System Service Exception, or IRQL not less or Equal (which is the one that came up before I ran the 2 reports I have attached.

 

Since this started happening, I performed a backup, but some weird problems happened with the backup. I assume that I should leave this for a different post after the freeze problem could be fixed.

 

OS = Windows 10 64 bit.

Original OS on system was Win 7

Win 7 came installed on system, upgraded to win 10 online.

Intel i7 CPU 960

Radeon HD 5800 video card.

System is a Dell XPS 9100 Desktop.

 

After writing this, I attempted to upload sysnativefilecollectionapp.zip = upload skipped file was too big.  Also perfmon.html = not permitted to upload this type of file.  Can you tell me how to get these to you?

 

Thanks



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#2 usasma

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Posted 06 September 2016 - 06:04 AM

See the note at the bottom - you must ZIP up the files in order to upload them.

 

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 manfred99

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Posted 06 September 2016 - 05:13 PM

Hi

 

I did zip the sysnative app, and it is 4.98Mb

I didn't zip the perfmon file, but have done so now. This is the original from 9/2, not a new file.



#4 manfred99

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Posted 06 September 2016 - 05:36 PM

To clarify - I did not have any problems running the Sysnative app. When zipped, the file size is 4.98MB.

I ran the BSOD Inspector app that you suggested. When zipped, that file size is 7.54MB, so I assume that this file is also too big to upload.

Any other way I can get these files to you?

 

Thanks



#5 usasma

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Posted 08 September 2016 - 06:26 AM

If it's too big to upload here, I suggest uploading it to a free file hosting service (I like to suggest OneDrive) and then post a link to it here.

 

Nothing really significant noted in the perfmon report.

Thanks for uploading it tho' - you can never tell until you look at it!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 manfred99

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Posted 09 September 2016 - 12:05 AM

OK, I'll try to figure out how to do that.



#7 manfred99

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Posted 10 September 2016 - 12:12 PM

https://www.dropbox.com/s/15vg7nh1s81wrnk/SysnativeFileCollectionApp.zip?dl=0

 

https://www.dropbox.com/s/py0igy1he6yc1jp/MIKE_PC_9_6_2016_3_14_43_PM.zip?dl=0

 

Sorry it took so long. Here are the links to Sysnative app zip and the alternate tool.

 

Thanks



#8 usasma

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Posted 10 September 2016 - 12:56 PM

Your UEFI/BIOS (version A04) dates from 2010.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

There is an unknown USB device in Device Manager.  Please let us know exactly which USB devices are connected to your system.

 

There's some really old drivers on your system.

Please either uninstall the following programs (from Control Panel...Programs and Features) - or update them to a W10 compatible version:

 

regi.sys                    Mon Apr 16 11:19:10 2007 (462393EE)
InterVideo regi.sys driver http://www.intervideo.com/jsp/Product_Support.jsp
http://www.carrona.org/drivers/driver.php?id=regi.sys
 
PxHlpa64.sys                Tue Jun 23 19:16:35 2009 (4A416253)
Sonic CD/DVD driver (used by many different CD/DVD programs) http://www.carrona.org/pxhelp20.html lists some of the programs that it's used in.
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
 
rikvm_9EC60124.sys          Wed Apr  7 01:28:40 2010 (4BBC1808)
Maybe associated with Cyberlink Power DVD (from this link:  http://www.bleepingcomputer.com/forums/topic411981.html ) http://downloadcenter.intel.com/ Unknown driver from this post: http://www.sevenforums.com/crashes-debugging/164436-random-bsod.html
http://www.carrona.org/drivers/driver.php?id=rikvm_9EC60124.sys
 
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
CD-ROM Class Filter Driver by Gear Software.[br]Also comes with iTunes http://www.gearsoftware.com
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
 

 

Beyond that, this looks to be a networking problem.  Please:

- download a fresh copy of the latest W10 compatible wired, wireless and bluetooth drivers from the Dell website

- uninstall the current wired, wireless and bluetooth drivers from Control Panel...Programs and Features

- install the freshly downloaded drivers

- monitor for further BSOD's

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sun Sep  4 13:52:25.412 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090416-51718-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 13:12:47.172
Probably caused by :ndis.sys ( ndis!ndisPauseFilterInner+7628 )
BugCheck 9F, {3, ffffe0000f732060, fffff80161339ad0, ffffe00012f761c0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0000f732060, Physical Device Object of the stack
Arg3: fffff80161339ad0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00012f761c0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_ndis!ndisPauseFilterInner
CPUID:        "Intel® Core™ i7 CPU         960  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3200
  BIOS Version                  A04
  BIOS Release Date             10/21/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 9100
  Baseboard Product             05DN3X
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 27 12:09:42.395 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082716-48906-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:1 days 0:13:02.096
Probably caused by :ntkrnlmp.exe ( nt!SeComputeQuotaInformationSize+4c )
BugCheck 3B, {c0000005, fffff803deebbc8c, ffffd0012870eec0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff803deebbc8c, Address of the instruction which caused the bugcheck
Arg3: ffffd0012870eec0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  lsass.exe
FAILURE_BUCKET_ID: 0x3B_nt!SeComputeQuotaInformationSize
CPUID:        "Intel® Core™ i7 CPU         960  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3200
  BIOS Version                  A04
  BIOS Release Date             10/21/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 9100
  Baseboard Product             05DN3X
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 21 14:13:21.606 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082116-54718-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 1:50:13.307
Probably caused by :ndis.sys ( ndis!ndisPauseFilterInner+7628 )
BugCheck 9F, {3, ffffe000afb32700, fffff801d7739ad0, ffffe000af1f9840}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000afb32700, Physical Device Object of the stack
Arg3: fffff801d7739ad0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000af1f9840, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_ndis!ndisPauseFilterInner
CPUID:        "Intel® Core™ i7 CPU         960  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3200
  BIOS Version                  A04
  BIOS Release Date             10/21/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 9100
  Baseboard Product             05DN3X
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 13 21:04:46.408 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081316-87437-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:2 days 9:59:35.109
Probably caused by :ndis.sys ( ndis!ndisPauseFilterInner+7628 )
BugCheck 9F, {3, ffffe0004ab31760, fffff802ea939ad0, ffffe00054237c60}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0004ab31760, Physical Device Object of the stack
Arg3: fffff802ea939ad0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00054237c60, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_ndis!ndisPauseFilterInner
CPUID:        "Intel® Core™ i7 CPU         960  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3200
  BIOS Version                  A04
  BIOS Release Date             10/21/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 9100
  Baseboard Product             05DN3X
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Sep  4 13:52:25.412 2016 (UTC - 4:00)**************************
regi.sys                    Mon Apr 16 11:19:10 2007 (462393EE)
PxHlpa64.sys                Tue Jun 23 19:16:35 2009 (4A416253)
rikvm_9EC60124.sys          Wed Apr  7 01:28:40 2010 (4BBC1808)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
eve.sys                     Wed Feb 20 12:54:17 2013 (51250DC9)
npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)
bcmwl63al.sys               Thu May  2 16:00:26 2013 (5182C5DA)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
Sftvollh.sys                Tue Oct  7 23:03:06 2014 (5434A96A)
Sftfslh.sys                 Tue Oct  7 23:03:22 2014 (5434A97A)
Sftplaylh.sys               Tue Oct  7 23:03:44 2014 (5434A990)
Sftredirlh.sys              Tue Oct  7 23:03:47 2014 (5434A993)
ElbyCDIO.sys                Wed Dec 17 18:30:51 2014 (5492122B)
LEqdUsb.Sys                 Tue Jun  9 15:25:30 2015 (55773DAA)
LHidEqd.Sys                 Tue Jun  9 15:25:30 2015 (55773DAA)
LMouFilt.Sys                Tue Jun  9 15:25:39 2015 (55773DB3)
LHidFilt.Sys                Tue Jun  9 15:25:40 2015 (55773DB4)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
usbcir.sys                  Thu Oct 29 22:41:47 2015 (5632D8EB)
atikmpag.sys                Wed Nov  4 16:16:43 2015 (563A75BB)
atikmdag.sys                Wed Nov  4 16:39:32 2015 (563A7B14)
RtsUer.sys                  Sun Dec 20 21:10:18 2015 (56775F8A)
AnyDVD.sys                  Mon Dec 28 07:52:15 2015 (5681307F)
mbamchameleon.sys           Wed Jan 27 18:48:35 2016 (56A95753)
SYMNETS.SYS                 Tue Apr 12 19:47:43 2016 (570D891F)
AtihdWT6.sys                Wed Apr 20 21:30:52 2016 (57182D4C)
eeCtrl64.sys                Mon Apr 25 13:47:05 2016 (571E5819)
EraserUtilRebootDrv.sys     Mon Apr 25 13:47:06 2016 (571E581A)
Ironx64.SYS                 Wed May  4 08:56:49 2016 (5729F191)
ccSetx64.sys                Thu May  5 18:33:33 2016 (572BCA3D)
SYMEFASI64.SYS              Thu May 12 15:21:02 2016 (5734D79E)
SYMEVENT64x86.SYS           Mon May 23 16:42:54 2016 (57436B4E)
SRTSPX64.SYS                Wed May 25 23:18:13 2016 (57466AF5)
IDSvia64.sys                Fri Jul  1 18:14:47 2016 (5776EB57)
rt640x64.sys                Thu Jul 14 05:04:28 2016 (5787559C)
SRTSP64.SYS                 Sun Aug  7 16:04:08 2016 (57A79438)
BHDrvx64.sys                Sun Aug 14 18:59:09 2016 (57B0F7BD)
RTKVHD64.sys                Tue Aug 23 08:18:19 2016 (57BC3F0B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 27 12:09:42.395 2016 (UTC - 4:00)**************************
rt640x64.sys                Fri Apr 22 02:46:44 2016 (5719C8D4)
BHDrvx64.sys                Wed May  4 22:11:06 2016 (572AABBA)
RTKVHD64.sys                Wed Aug 10 06:13:45 2016 (57AAFE59)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 13 21:04:46.408 2016 (UTC - 4:00)**************************
RTKVHD64.sys                Mon Feb 22 04:26:08 2010 (4B824DB0)
AtihdWT6.sys                Mon May 25 21:21:51 2015 (5563CAAF)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
SRTSP64.SYS                 Mon Jul 18 00:26:19 2016 (578C5A6B)


http://www.carrona.org/drivers/driver.php?id=regi.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=rikvm_9EC60124.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
eve.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63al.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=Sftvollh.sys
http://www.carrona.org/drivers/driver.php?id=Sftfslh.sys
http://www.carrona.org/drivers/driver.php?id=Sftplaylh.sys
http://www.carrona.org/drivers/driver.php?id=Sftredirlh.sys
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=usbcir.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
http://www.carrona.org/drivers/driver.php?id=AnyDVD.sys
http://www.carrona.org/drivers/driver.php?id=mbamchameleon.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFASI64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 manfred99

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Posted 10 September 2016 - 03:52 PM

Checked out some of these things - According to Dell, the current BIOS is A04, released 10-31-2011 and updated 07-3-2014. I downloaded and installed that. They also show updates for the SATA HD firmware updated 12-12-2013, driver date that is installed is 06-21-2006, and the AMD Radeon video card; the driver date I have for that is 11-04-2015. My concern is that these are specifically for Win 7. Dell states that they are not testing or developing Windows 10 drivers for this product.

 

I manually check for Windows updates periodically. I double checked today and it said "Device is up to date."

 

The only USB devices are a Logitech camera (which I've unplugged now). and a USB connection for a wireless mouse and keyboard combo. When I do backups, the external drives are connected via USB, but I only connect them when needed.

 

The other old drivers - the first 2 are from programs I uninstalled years ago. I use Cyberlink Power DVD and very rarely use ITunes.

 

I'll check for updated wired, wireless and bluetooth drivers and let you know what I find.

 

Thank you for the help.



#10 usasma

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Posted 12 September 2016 - 05:09 AM

 

Dell states that they are not testing or developing Windows 10 drivers for this product.

Does that tell you something about the suitability of this system for W10?

Unfortunately, the only way to test for compatibility issues is to install the previous OS and see if the problems go away.

BUT, it isn't quite time to do this yet - there's still a few things that you can try (updating drivers from different sources or removing old drivers).

 

 

The older drivers are most likely to be a problem - as they were developed without any knowledge of W10.
As such, it's essential to remove them.

If they have been uninstalled, and still remain, we can try to rip them out by the roots.

If they show up in further BSOD's, I'll provide instructions on how to stop them (but it's better to just uninstall the program)


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 manfred99

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Posted 12 September 2016 - 02:14 PM

I found some folders in Appdata for Corel and Sonic. I deleted both of those. I ran Driver Easy and it showed that the Video card driver from AMD and the Seagate HD were up to date. The wireless adapter is also made by Dell, but driver easy shows that I have a Microsoft driver dated 03-14-2012. It also shows I have an up-to-date driver for an HP 3300 printer, which I uninstalled over a year ago.

 

After updating BIOS and removing the 2 folders I mentioned, I haven't had any freezes for about a day. I'll go ahead and uninstall the old printer driver to be safe.






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