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Computer with dual monitor setup showing black screen on game launch

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#1 patrickB26


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Posted 02 September 2016 - 04:17 AM

Just purchased two Dell U2715H 27" monitors the other day and a Dell XPS8900 tower. 

intel Core i7
16GB Ram
NVidia GTX 960

I am having an issue where when I launch two steam games I run into a crash. The games i'm trying to run are "Pure Pool" and "Pool Nation FX". Both games sometimes run without any issues, but occasionally when the game has ended the screen which I was gaming on will turn completely black, not even backlit, just black. 

Also when I launch the games sometimes the monitor in which the game is running will be completely black, not even backlit, but i'll still be able to hear the sound. 

What is really odd is that when I close the program such as the pool game, the black screen will still remain. (please note I can still use task manager on my other monitor). 

Also, sometimes when I finish playing either game I won't get any black screen, but when I come to restart my computer one of my monitors will be black, not even backlit as before. 

I can run DOTA 2 without any issues at all. This PC and monitors are both new purchased this week.

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#2 patrickB26

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Posted 04 September 2016 - 03:28 AM

One thing I also notice is that when running in Window mode it tends to perform better, but yesterday as I was playing Pure Pool, the screen just went randomly black even when in windowed mode. 

#3 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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Posted 05 September 2016 - 05:11 AM

I would first suggest the following (even a brand new computer can have outdated drivers:


Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your system from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


Beyond that, set a System Restore point when the system is operating properly - it may help you get back to the proper function later on.


Then, if it still persists, please provide these 2 sets of reports:

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:

To make it work you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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