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[Get help in windows 10] bing results spamming repeatedly and permanently


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12 replies to this topic

#1 anilem

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Posted 01 September 2016 - 06:57 PM

Hello everyone,

 

Hope someone will help me solve this mystery.

 

So, I'm having a problem with my pc HP Notebook recently bought and upgraded to Windows 10 lately.  

So the problem is different depending on whether or not wifi is turned on.

 

I'll explain : when wifi is turned on, Google Chrome just opens by itself  and opens a tab at the following address: 

 

https://www.bing.com/search?q=como+obtenho+ajuda+no+windows+10&filters=guid:%22e9b63ecd-844e-4887-9d71-28a33ed9d5fc%22%20lang:%22pt-pt%22&form=S00028

 

It's basically the bing search results page for the search  "get help in windows 10".

And then, another identical tab will open, then another over and over and over and over again. 

If I close Google Chrome it opens again by itself and starts opening multiple identical tabs again.

It will do this until the machine crashes.

 

The only way to stop it is by turning wifi off.

 

BUT

 

With wifi off, it's another problem...

 

The Windows 10 "Get Started" guide opens on the page "GET CONNECTED TO THE INTERNET"

 

I close it opens again over and over again.

If I click another window, it quickly reverts back, on and on in a loop.

 

The computer really can't be used both ways.

 

Please Help!



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#2 TsVk!

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Posted 01 September 2016 - 09:08 PM

Okay, let's try get you cleaned up.

 

:step1: Please download MiniToolBox, save it to your desktop and run it.

 

Checkmark the following checkboxes:

 

aak3k9.jpg

 

Click Go and note the saved Result.txt on your desktop, to copy into your reply

 

:step2: Please download AdwCleaner and save to your Desktop.

  • Right click and "Run as Administrator"
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button...
  • After the clean has finished please click the Report button, a logfile will open in Notepad for review.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool, or you can save it to the desktop to be easily found for your reply.

Please let me know if this application removes something you want to keep on your system

 

:step3: Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Right click and "Run as Administrator".
  • The tool will open and start scanning your system.
  • On completion a log will open, note the saved JRT.txt on your desktop to copy into your reply

:step4: Please download and install MalwareBytes Anti-Malware.

  • You may want to uncheck the free trial for the premium version during installation.
  • Let the database version update on first run, before proceeding
  • Click "Scan now"
  • Click "remove threats" to remove all and follow the reboot instructions.
  • To export the log click on History > then click your scan log > Export > text file
  • Save on your desktop

Now please copy and paste all of the logs into your next reply.

 

How is your machine behaving now?

 

John


Edited by TsVk!, 01 September 2016 - 09:09 PM.


#3 anilem

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Posted 02 September 2016 - 05:34 PM

Hello John,

 

Thank you for your quick answer ! So I did everything and my machine is apparently working fine so far..

 

So here below all the results :

 

1. MiniTool Box :

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Mélina Camille (administrator) on 02-09-2016 at 16:22:48
Running from "C:\Users\Mélina Camille\Downloads"
Microsoft Windows 10 Home  (X64)
Model: HP Notebook Manufacturer: HP
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Ligação de Rede Bluetooth 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
 
 
2. AdwCleaner :
 
# AdwCleaner v6.010 - Logfile created 02/09/2016 at 16:34:17
# Updated on 12/08/2016 by ToolsLib
# Database : 2016-09-01.2 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : Mélina Camille - DESKTOP-CC15HML
# Running from : C:\Users\Mélina Camille\Desktop\adwcleaner_6.010.exe
# Mode: Clean
 
 
 
***** [ Services ] *****
 
[-] Service deleted: Update service
 
 
***** [ Folders ] *****
 
[-] Folder deleted: C:\Users\Mélina Camille\AppData\Local\VirtualStore\Program Files (x86)\Popcorn Time
[-] Folder deleted: C:\Popcorn Time
[-] Folder deleted: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Popcorn Time
[-] Folder deleted: C:\Program Files (x86)\Popcorn Time
 
 
***** [ Files ] *****
 
 
 
***** [ DLL ] *****
 
 
 
***** [ WMI ] *****
 
 
 
3. Junkware Removal Tool :
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Windows 10 Home x64 
Ran by M‚lina Camille (Administrator) on 02/09/2016 at 17:10:16,21
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 0 
 
 
 
 
Registry: 2 
 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{71598D95-4C39-482A-9A01-152F08D9187C} (Registry Key)
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{71598D95-4C39-482A-9A01-152F08D9187C} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 02/09/2016 at 17:13:34,18
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
4. MalwareBytes Anti-Malware :
 
Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 02/09/2016
Scan Time: 17:45
Logfile: MBAM.txt
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2016.09.02.07
Rootkit Database: v2016.08.15.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 10
CPU: x64
File System: NTFS
User: Mélina Camille
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 347514
Time Elapsed: 15 min, 15 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 1
CrackTool.KMSPico, C:\Program Files\KMSpico\KMSELDI.exe, , [d18e85e8bbdfe0560f7de3c8ed149967], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 
Thanks!
 
Mélina


#4 TsVk!

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Posted 02 September 2016 - 08:47 PM

Hi Melina

 

eset-mobile-security_5619.png?width=64&h ESET Online scanner

 

Follow this link or right click and "copy link location", then paste the link into the address bar on your newly opened browser instance

Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.

  • Firstly, Accept the Terms and click Start
  • Click Enable detection of potentially unwanted applications and click Start again.

 

ESET will then download updates, install and begin scanning your computer. Please be patient as this can take some time.

 

  • When the scan completes, click List of found threats. Note: If no malware was found you will not get a list.

 

1446ya9.jpg

  • Click Export to text file and save the log on your desktop. Then click the Back button.

hry77t.jpg

  • Check Uninstall application on close and Delete quarantined files, then click the Finish button.

 

106x9g7.jpg

 

When you click finish the browser will not close but will offer you ESET products. Be aware the scan has actually finished and you need to close the browser window and reboot your computer to complete the process.

 

Please copy the log in your reply.

 

John



#5 anilem

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Posted 03 September 2016 - 04:06 PM

Hello John!

 

Thank you for you answer.

So I tried to scan with Eset online scanner and it went well until it found threats. It just crashed and everything stopped. So I restarted the machine and tried a second time and it did exactly the same thing. When Eset finds a threat, it just crashes.

So I can't complete the scan.

 

And while I'm writing to you just now, there is a tab that opened itself on Google Chrome and always redirected to the same page :

 

https://www.bing.com/search?q=como+obtenho+ajuda+no+windows+10&filters=guid:%22e9b63ecd-844e-4887-9d71-28a33ed9d5fc%22%20lang:%22pt-pt%22&form=S00028

 

The bing search results page for the search  "get help in windows 10".

 

Hope you can help.

 

Thanks again.

 

Mélina.



#6 TsVk!

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Posted 03 September 2016 - 05:04 PM

Hi Mélina,

 

Let's try get to it another way then.

 

acucz8.jpg Please download MiniToolBox, save it to your desktop and run it.

 

Checkmark the following checkboxes:

 

aak3k9.jpg

 

Click Go and note the saved Result.txt on your desktop, to copy into your reply

149nkg7.jpg Please download Farbar Service Scanner and run it

  • Please check all of the boxes then click Scan
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log into your reply.

2eeagd2.jpg Please download RogueKiller and run it

  • Click Scan and then Scan again to start the application
  • Please be patient the scan can take quite some time
  • When it completes close the browser pop up.
  • Check all of the check boxes and Remove Items
  • When completed click Open Report then Open TXT
  • Copy and paste the output into your next reply

2hrmr9e.jpg  Please download rKill to your desktop.

  • Right click the file > Run As Administrator.
  • If you have any difficulty running the the tool please use an alternative from this page
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.

Now attempt the ESET tool again as above.

 

How did you go?

 

John



#7 anilem

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Posted 05 September 2016 - 08:24 PM

Hello John,

 

So I did everything, but once again the ESET tool just crash so I can't complete the scan. It always crashes/blocks almost at the very end of the scan.

 

Here the results :

 

1. MiniTool Box:

 

MiniToolBox by Farbar  Version: 17-06-2016

Ran by Mélina Camille (administrator) on 04-09-2016 at 06:42:15
Running from "C:\Users\Mélina Camille\Downloads"
Microsoft Windows 10 Home  (X64)
Model: HP Notebook Manufacturer: HP
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Ligação de Rede Bluetooth 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Liga‡Æo de Rede Bluetooth" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Liga‡Æo de µrea Local* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Liga‡Æo de µrea Local* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Liga‡Æo de µrea Local* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Liga‡Æo de Rede Bluetooth 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
add address name="Liga‡Æo de µrea Local* 1" address=10.3.0.1 mask=255.255.255.0
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : DESKTOP-CC15HML
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : B0-5A-DA-5A-63-F9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Liga‡Æo de µrea Local* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 62-6D-C7-25-C0-0B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
   Physical Address. . . . . . . . . : 60-6D-C7-25-C0-0B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::6d80:dd46:9b7d:2be8%6(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.7(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 4 de setembro de 2016 06:20:09
   Lease Expires . . . . . . . . . . : 4 de setembro de 2016 07:20:09
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 73428423
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-0B-41-81-B0-5A-DA-5A-63-F9
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       4.4.8.8
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Liga‡Æo de Rede Bluetooth 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 60-6D-C7-25-C0-0C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:895:2f8b:b056:d8d0(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::895:2f8b:b056:d8d0%11(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 33554432
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-0B-41-81-B0-5A-DA-5A-63-F9
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.home:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  google-public-dns-a.google.com
Address:  8.8.8.8
 
Name:    google.com
Addresses:  2a00:1450:4003:804::200e
 212.113.185.25
 212.113.185.55
 212.113.185.44
 212.113.185.45
 212.113.185.20
 212.113.185.35
 212.113.185.29
 212.113.185.24
 212.113.185.40
 212.113.185.39
 212.113.185.59
 212.113.185.54
 212.113.185.34
 212.113.185.50
 212.113.185.30
 212.113.185.49
 
 
Pinging google.com [212.113.185.54] with 32 bytes of data:
Reply from 212.113.185.54: bytes=32 time=10ms TTL=59
Reply from 212.113.185.54: bytes=32 time=12ms TTL=59
 
Ping statistics for 212.113.185.54:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 12ms, Average = 11ms
Server:  google-public-dns-a.google.com
Address:  8.8.8.8
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
 2001:4998:58:c02::a9
 2001:4998:c:a06::2:4008
 206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=292ms TTL=44
Reply from 206.190.36.45: bytes=32 time=211ms TTL=44
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 211ms, Maximum = 292ms, Average = 251ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  2...b0 5a da 5a 63 f9 ......Realtek PCIe FE Family Controller
  5...62 6d c7 25 c0 0b ......Microsoft Wi-Fi Direct Virtual Adapter
  6...60 6d c7 25 c0 0b ......Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
  8...60 6d c7 25 c0 0c ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.7     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.7    281
      192.168.1.7  255.255.255.255         On-link       192.168.1.7    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.7    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.7    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.7    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 11    306 ::/0                     On-link
  1    306 ::1/128                  On-link
 11    306 2001::/32                On-link
 11    306 2001:0:5ef5:79fd:895:2f8b:b056:d8d0/128
                                    On-link
  6    281 fe80::/64                On-link
 11    306 fe80::/64                On-link
 11    306 fe80::895:2f8b:b056:d8d0/128
                                    On-link
  6    281 fe80::6d80:dd46:9b7d:2be8/128
                                    On-link
  1    306 ff00::/8                 On-link
  6    281 ff00::/8                 On-link
 11    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 08 C:\WINDOWS\SysWOW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 08 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/04/2016 06:20:02 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1266
 
Error: (09/04/2016 06:20:02 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1266
 
Error: (09/04/2016 06:20:02 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (09/03/2016 06:25:16 PM) (Source: Application Error) (User: )
Description: Nome da aplicação com falha: esetonlinescanner_enu.exe, versão: 2.0.12.0, carimbo de data/hora: 0x57ac3e59
Nome do módulo com falha: esetonlinescanner_enu.exe, versão: 2.0.12.0, carimbo de data/hora: 0x57ac3e59
Código de exceção: 0xc0000005
Desvio de falha: 0x000361d1
ID do processo com falha: 0x2a88
Hora de início da aplicação com falha: 0xesetonlinescanner_enu.exe0
Caminho da aplicação com falha: esetonlinescanner_enu.exe1
Caminho do módulo com falha: esetonlinescanner_enu.exe2
ID do Relatório: esetonlinescanner_enu.exe3
Nome completo do pacote com falha: esetonlinescanner_enu.exe4
ID da aplicação relativa ao pacote com falha: esetonlinescanner_enu.exe5
 
Error: (09/03/2016 12:38:33 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-CC15HML)
Description: A ativação da aplicação microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 falhou com o erro: -2144927142. Consulte o registo Microsoft-Windows-TWinUI/Operacional para obter informações adicionais.
 
Error: (09/03/2016 12:23:33 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-CC15HML)
Description: A ativação da aplicação microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 falhou com o erro: -2144927142. Consulte o registo Microsoft-Windows-TWinUI/Operacional para obter informações adicionais.
 
Error: (09/03/2016 12:23:33 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-CC15HML)
Description: A ativação da aplicação microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 falhou com o erro: -2144927142. Consulte o registo Microsoft-Windows-TWinUI/Operacional para obter informações adicionais.
 
Error: (09/03/2016 12:23:33 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-CC15HML)
Description: A ativação da aplicação microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 falhou com o erro: -2144927142. Consulte o registo Microsoft-Windows-TWinUI/Operacional para obter informações adicionais.
 
Error: (09/03/2016 12:52:29 AM) (Source: SideBySide) (User: )
Description: Falha ao gerar o contexto de ativação para "PDR.X,type="win32",version="1.0.0.0"1".
Não foi possível localizar a Assemblagem Dependente PDR.X,type="win32",version="1.0.0.0".
Utilize sxstrace.exe para obter um diagnóstico detalhado.
 
Error: (09/03/2016 12:52:29 AM) (Source: SideBySide) (User: )
Description: Falha ao gerar o contexto de ativação para "PDR.X,type="win32",version="1.0.0.0"1".
Não foi possível localizar a Assemblagem Dependente PDR.X,type="win32",version="1.0.0.0".
Utilize sxstrace.exe para obter um diagnóstico detalhado.
 
 
System errors:
=============
Error: (09/03/2016 06:39:19 PM) (Source: Service Control Manager) (User: )
Description: O serviço McAfee Personal Firewall Service depende do serviço McAfee Firewall Core Service o qual falhou o arranque devido ao seguinte erro: 
%%1058 = O serviço não pode ser iniciado porque está desativado ou não tem dispositivos ativados associados.
 
 
Error: (09/03/2016 06:37:18 PM) (Source: Service Control Manager) (User: )
Description: O serviço McAfee Personal Firewall Service depende do serviço McAfee Firewall Core Service o qual falhou o arranque devido ao seguinte erro: 
%%1058 = O serviço não pode ser iniciado porque está desativado ou não tem dispositivos ativados associados.
 
 
Error: (09/03/2016 06:37:06 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1053mcpltsvcIndisponível{20966775-18A4-4299-B8E3-772C336B52A7}
 
Error: (09/03/2016 06:37:06 PM) (Source: Service Control Manager) (User: )
Description: O serviço McAfee Platform Services falhou o arranque devido ao seguinte erro: 
%%1053 = O serviço não respondeu ao pedido de início ou controlo atempadamente.
 
 
Error: (09/03/2016 06:37:06 PM) (Source: Service Control Manager) (User: )
Description: Foi atingido o tempo limite (30000 milissegundos) ao aguardar pela ligação do serviço McAfee Platform Services.
 
Error: (09/03/2016 06:37:05 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1053mcpltsvcIndisponível{20966775-18A4-4299-B8E3-772C336B52A7}
 
Error: (09/03/2016 06:37:05 PM) (Source: Service Control Manager) (User: )
Description: O serviço McAfee Platform Services falhou o arranque devido ao seguinte erro: 
%%1053 = O serviço não respondeu ao pedido de início ou controlo atempadamente.
 
 
Error: (09/03/2016 06:37:05 PM) (Source: Service Control Manager) (User: )
Description: Foi atingido o tempo limite (30000 milissegundos) ao aguardar pela ligação do serviço McAfee Platform Services.
 
Error: (09/03/2016 06:37:05 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1053mcpltsvcIndisponível{20966775-18A4-4299-B8E3-772C336B52A7}
 
Error: (09/03/2016 06:37:05 PM) (Source: Service Control Manager) (User: )
Description: O serviço McAfee Platform Services falhou o arranque devido ao seguinte erro: 
%%1053 = O serviço não respondeu ao pedido de início ou controlo atempadamente.
 
 
 
Microsoft Office Sessions:
=========================
Error: (09/04/2016 06:20:02 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1266
 
Error: (09/04/2016 06:20:02 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1266
 
Error: (09/04/2016 06:20:02 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (09/03/2016 06:25:16 PM) (Source: Application Error)(User: )
Description: esetonlinescanner_enu.exe2.0.12.057ac3e59esetonlinescanner_enu.exe2.0.12.057ac3e59c0000005000361d12a8801d205ef6ec499a1C:\Users\Mélina Camille\Downloads\esetonlinescanner_enu.exeC:\Users\Mélina Camille\Downloads\esetonlinescanner_enu.exefcb40ae8-4533-4620-b6fc-820b75c580bc
 
Error: (09/03/2016 12:38:33 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-CC15HML)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927142
 
Error: (09/03/2016 12:23:33 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-CC15HML)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927142
 
Error: (09/03/2016 12:23:33 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-CC15HML)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927142
 
Error: (09/03/2016 12:23:33 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-CC15HML)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927142
 
Error: (09/03/2016 12:52:29 AM) (Source: SideBySide)(User: )
Description: PDR.X,type="win32",version="1.0.0.0"c:\program files\cyberlink\photodirector\kernel\ces\CES_CacheAgent.exe.Manifest
 
Error: (09/03/2016 12:52:29 AM) (Source: SideBySide)(User: )
Description: PDR.X,type="win32",version="1.0.0.0"c:\program files\cyberlink\photodirector\kernel\ces\CES_AudioCacheAgent.exe.Manifest
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-09-03 15:25:55.076
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-09-03 15:19:55.414
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-09-03 01:18:41.237
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-09-02 18:14:50.115
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-09-02 18:08:01.476
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-09-02 16:46:26.551
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-09-02 16:41:11.497
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-09-01 23:59:14.506
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-09-01 23:16:17.118
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-09-01 23:10:14.770
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.8.42449 - BitTorrent Inc.)
Adobe Acrobat Reader DC - Português (HKLM-x32\...\{AC76BA86-7AD7-1046-7B44-AC0F074E4100}) (Version: 15.017.20053 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.7.157 - Adobe Systems, Inc.)
AMD Catalyst Install Manager (HKLM\...\{4AFDCB72-7B0C-07D0-A648-D19E41D27E2F}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
Avira Antivirus (HKLM-x32\...\Avira Antivirus) (Version: 15.0.19.164 - Avira Operations GmbH & Co. KG)
Avira Launcher (HKLM-x32\...\{6052a753-acc6-4c02-b5a8-70962ff8e0a4}) (Version: 1.2.69.16114 - Avira Operations GmbH & Co. KG)
Avira Launcher (HKLM-x32\...\{B53443D3-4744-4C9C-95A9-7B3DF727DAE6}) (Version: 1.2.69.16114 - Avira Operations GmbH & Co. KG) Hidden
Bejeweled 3 (HKLM-x32\...\WTA-bd13f555-877e-425e-a2ef-1b40d80ff4ac) (Version: 2.2.0.95 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Build-a-lot (HKLM-x32\...\WTA-cf7e4600-58ea-4326-a6c3-e84869fa4181) (Version: 3.0.2.59 - WildTangent) Hidden
Building the Great Wall of China Collector's Edition (HKLM-x32\...\WTA-3bd96124-6391-40b7-b34b-e71d8635ab92) (Version: 3.0.2.48 - WildTangent) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)
Crazy Chicken Soccer (HKLM-x32\...\WTA-f553e311-cee5-4fca-9c96-85d4cc1302fe) (Version: 2.2.0.110 - WildTangent) Hidden
CyberLink PhotoDirector (HKLM\...\{5A454EC5-217A-42a5-8CE1-2DDEC4E70E01}) (Version: 5.0.5.6713 - Nome da empresa:) Hidden
CyberLink PhotoDirector (HKLM-x32\...\InstallShield_{5A454EC5-217A-42a5-8CE1-2DDEC4E70E01}) (Version: 5.0.5.6713 - CyberLink Corp.)
CyberLink Power Media Player 14 (HKLM-x32\...\{32C8E300-BDB4-4398-92C2-E9B7D8A233DB}) (Version: 14.0.3.6129 - CyberLink Corp.)
CyberLink PowerDirector 12 (HKLM\...\{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.4.4301 - Nome da empresa:) Hidden
CyberLink PowerDirector 12 (HKLM-x32\...\InstallShield_{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.4.4301 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\{A9CEDD6E-4792-493e-BB35-D86D2E188A5A}) (Version: 6.0.1.4301 - CyberLink Corp.)
DAEMON Tools Lite (HKLM\...\DAEMON Tools Lite) (Version: 10.4.0.0192 - Disc Soft Ltd)
Delicious: Emily's Wonder Wedding Premium Edition (HKLM-x32\...\WTA-429ce3c5-e1f5-47c6-b6c5-561ff77b63bf) (Version: 3.0.2.59 - WildTangent) Hidden
DisableMSDefender (HKLM\...\{74FE39A0-FB76-47CD-84BA-91E2BBB17EF2}) (Version: 1.0.0 - Hewlett-Packard Company) Hidden
Dropbox (HKLM-x32\...\Dropbox) (Version: 9.4.49 - Dropbox, Inc.)
Dropbox 25 GB (HKLM-x32\...\{597A58EC-42D6-4940-8739-FB94491B013C}) (Version: 1.0.8.2 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.45.1 - Dropbox, Inc.) Hidden
Energy Star (HKLM\...\{465CA2B6-98AF-4E77-BE22-A908C34BB9EC}) (Version: 1.0.9 - Hewlett-Packard Company)
Evernote v. 5.8.6 (HKLM-x32\...\{FEDC7C10-EF67-11E4-9B07-00505695D7B0}) (Version: 5.8.6.7519 - Evernote Corp.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 52.0.2743.116 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
HP Documentation (HKLM\...\HP_Documentation) (Version:  - HP)
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.8293.5264 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{61EB474B-67A6-47F4-B1B7-386851BAB3D0}) (Version: 8.3.34.7 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM-x32\...\{F09B3496-F0D8-4E5B-9568-61A1C96FE7FA}) (Version: 12.5.32.37 - Hewlett-Packard Company)
HP System Event Utility (HKLM-x32\...\{D17A3B70-B75E-4C49-83D6-C17DDF65B35F}) (Version: 1.3.4 - Hewlett-Packard Company)
HP Welcome (HKLM\...\HPWelcome) (Version: 1.0 - Hewlett-Packard Company)
HP Wireless Button Driver (HKLM-x32\...\{EFA01423-3857-468C-B7B6-F30AA08E50BC}) (Version: 1.1.5.1 - Hewlett-Packard Company)
Intel® Dynamic Platform and Thermal Framework (HKLM-x32\...\{654EE65D-FAA4-4EA6-8C07-DC94E6A304D4}) (Version: 8.1.10603.192 - Intel Corporation)
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.0.1156 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4360 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 14.5.2.1088 - Intel Corporation)
Jewel Match 3 (HKLM-x32\...\WTA-f153853e-a72b-4cfa-b778-65889d974bfe) (Version: 2.2.0.97 - WildTangent) Hidden
Jogos da WildTangent (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)
McAfee LiveSafe (HKLM-x32\...\MSC) (Version: 15.0.166 - McAfee, Inc.)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.11.376.2 - McAfee, Inc.)
Microsoft Office Professionnel Plus 2016 - fr-fr (HKLM\...\ProPlusRetail - fr-fr) (Version: 16.0.4266.1003 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106 (HKLM-x32\...\{6e8f74e0-43bd-4dce-8477-6ff6828acc07}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
OEM Application Profile (HKLM-x32\...\{B4B7FD8F-06FC-E277-4F29-8F75F8281D8F}) (Version: 1.00.0000 - Nome de sua empresa:)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.4266.1003 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.4266.1003 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-040C-0000-0000000FF1CE}) (Version: 16.0.4266.1003 - Microsoft Corporation) Hidden
Polar Bowler 1st Frame (HKLM-x32\...\WTA-b0fac2b3-fb9a-4d09-a108-b0e65c398fec) (Version: 3.0.2.59 - WildTangent) Hidden
Potplayer-64 Bits (HKLM\...\PotPlayer64) (Version:  - Kakao Corp.)
PX Profile Update (HKLM-x32\...\{DC8498DA-0C40-DF54-3098-6AC78D7F2D48}) (Version: 1.00.1. - AMD) Hidden
Ranch Rush 2 - Premium Edition (HKLM-x32\...\WTA-1b8eb913-7ea2-4bfa-992d-15feebfdea45) (Version: 2.2.0.97 - WildTangent) Hidden
REALTEK Bluetooth Driver (HKLM-x32\...\{9D3D8C60-A5EF-4123-B2B9-172095903AB}) (Version: 1.0.0.46 - REALTEK Semiconductor Corp.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.9600.31213 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.1.505.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7730 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{A5107464-AA9B-4177-8129-5FF2F42DD322}) (Version: 1.0.0.59 - REALTEK Semiconductor Corp.)
Runefall (HKLM-x32\...\WTA-53447272-dcb1-4cbe-9340-939083605d29) (Version: 3.0.2.126 - WildTangent) Hidden
Skype™ 7.25 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.25.106 - Skype Technologies S.A.)
Software de Dispositivos Chipset Intel® (HKLM-x32\...\{a47edec4-fa11-4d02-b329-4424d0197af8}) (Version: 10.1.1.7 - Intel® Corporation) Hidden
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.2.4.0 - Synaptics Incorporated)
Trinklit Supreme (HKLM-x32\...\WTA-31661b24-af59-45ef-a56c-c7b0b50fa9fd) (Version: 2.2.0.98 - WildTangent) Hidden
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Vacation Quest™ - Australia (HKLM-x32\...\WTA-cbe6a9c9-9466-40ec-b033-f7c8bd4a5f12) (Version: 3.0.2.59 - WildTangent) Hidden
Wedding Dash (HKLM-x32\...\WTA-c5667a1e-9025-4dbf-b46b-8196b0fd5109) (Version: 2.2.0.95 - WildTangent) Hidden
WildTangent Games App para HP (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.11.16 - WildTangent) Hidden
WinRAR 5.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
WPS Office (9.1.0.5113) (HKLM-x32\...\Kingsoft Office) (Version: 9.1.0.5113 - Kingsoft Corp.)
Youda Jewel Shop (HKLM-x32\...\WTA-be8f7637-06a4-451f-9fe5-9d06bc2eceea) (Version: 3.0.2.51 - WildTangent) Hidden
 
**** End of log ****
 
3. Farbar Service Scanner:
Farbar Service Scanner Version: 27-01-2016
Ran by Mélina Camille (administrator) on 04-09-2016 at 06:50:28
Running from "C:\Users\Mélina Camille\Downloads"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 
 

4. rKill:

 

kill 2.8.4 by Lawrence Abrams (Grinler)

http://www.bleepingcomputer.com/

Copyright 2008-2016 BleepingComputer.com

More Information about Rkill can be found at this link:

 http://www.bleepingcomputer.com/forums/topic308364.html

 

Program started at: 09/04/2016 07:37:46 AM in x64 mode.

Windows Version: Windows 10 Home 

 

Checking for Windows services to stop:

 

 * No malware services found to stop.

 

Checking for processes to terminate:

 

 * C:\Users\Mélina Camille\Downloads\FSS.exe (PID: 2168) [UP-HEUR]

 

1 proccess terminated!

 

Checking Registry for malware related settings:

 

 * No issues found in the Registry.

 

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

 

Performing miscellaneous checks:

 

 * Windows Defender Disabled

 

   [HKLM\SOFTWARE\Microsoft\Windows Defender]

   "DisableAntiSpyware" = dword:00000001

 

 

That's it.

 

Thank you !

 

Mélina

 



#8 anilem

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Posted 05 September 2016 - 08:32 PM

Ah and I can't copy/paste the RogueKiller results because it's too long.
Any idea ?
 
Thank you!
Mélina


#9 TsVk!

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Posted 05 September 2016 - 08:36 PM

Thanks for that Mélina,

 

Can you see the "More Reply Options" button next to the "Post" button on the bottom right of your response box? Click that.

 

It will take you to a new screen where you will have the option to attach a log to your reply.

 

John



#10 TsVk!

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Posted 05 September 2016 - 09:11 PM

ahh sorry... I just checked. I can see we cant attach files here in this particular forum now.

 

Upload the file to filedropper.com and provide the download link please.



#11 anilem

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Posted 05 September 2016 - 09:27 PM

Here you go :

 

http://www.filedropper.com/rk957ftmp

 

Thanks :)



#12 TsVk!

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Posted 05 September 2016 - 09:55 PM

Hi Mélina,

 

If the entry still exists please uninstall the program Popcorn Time. This application has been broken by the previous actions. It's is a disreputable program, as well as facilitating illegal downloads.

 

KMSpico has most likely been broken by our actions, I suggest you uninstall this program also. Cracks can be a source of malware and should be avoided. Please do not re-install it until we are done.

 

Now please download CCleaner Free and install it. Be sure to uncheck the boxes for any extra toolbars or add ons.

 

Run the clean with CCleaner and delete the information found. I recommend you do not use the registry cleaner as it may cause issues sometimes.

 

Download Sophos Free Virus Removal Tool and save it to your desktop.

  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program

 

How is your machine running now?

 

John



#13 TheThunder1

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Posted 22 November 2016 - 12:50 PM

Hi i have recently made a forum on this issue for my friend we cant seem to solve it and this is all the problems my friend is getting help 

 

Aarron-TheThunder1

 






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