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Random BSOD with no error code


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#1 kgarcia42

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Posted 31 August 2016 - 06:15 PM

Hi! I have the files as noted in the pinned topic but I have to write this on my phone as my computer currently won't stay up long enough to post. I'll edit from my computer.

I'm getting a "hardware malfunction - call your hardware vendor for support - the system has halted" message, sometimes as Windows is loading, sometimes ten minutes into use, never in safe mode. I don't know what hardware/drivers are at fault - I installed a new graphics card, updated Windows, uninstalled and reinstalled peripherals, nothing. I kind of lost track of what I did because of the many crashes.

My brother built this computer so I'm not sure all the specs but here's what I can find

Windows 7 x64, Came with it I guess
System is probably 3 or 4 years old
I have not reinstalled the OS, I don't have disks

CPU - intel core 2 duo cpu
Video card is GeForce gtx 750ti
Not sure where to find motherboard or power supply info

It's a desktop.

It's also really slow, but only has 2GB ram so I guess that's part of it (it's reallllly slow tho even with no applications running).

Edit 1: logs posted
Edit 2: I'm running verifier but can't run the other two, no CD on this machine (burner or drive) - any other options?

Attached Files


Edited by kgarcia42, 31 August 2016 - 06:40 PM.


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#2 HonorGamer

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Posted 01 September 2016 - 06:05 AM

Edit: I was wrong. I will reply in a minute with the results! Sorry for that.


Edited by HonorGamer, 01 September 2016 - 06:06 AM.


#3 usasma

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Posted 01 September 2016 - 04:56 PM

If you don't have a CD, then there's 2 options:

- get an external USB CD/DVD drive

- figure out how to make the diagnostics on a bootable flash drive (that is way beyond my ability here in the forums - so you're on your own for that)

(but Memtest can be found in a bootable USB version - it's the HDD test that will be difficult to run.

IMO the problem might be due to a dying HDD - so you'll either have to run a diagnostic, or try another hard drive (and install Windows on it).

 

Here's a procedure that may help to isolate the problem device(s):  http://www.carrona.org/strpdown.html

 

Your upload is missing the MSINFO32 report.  Please do this:

 

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.
 


Only 246 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Aug 26 13:11:55.177 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082616-19406-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
System Uptime:0 days 1:39:53.315
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3a489 )
BugCheck 34, {748, ffffffffc0000420, 0, 0}
BugCheck Info: CACHE_MANAGER (34)
Arguments:
Arg1: 0000000000000748
Arg2: ffffffffc0000420
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x34
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  GoogleUpdate.e
FAILURE_BUCKET_ID: X64_0x34_nt!_??_::FNODOBFM::_string_+3a489
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Aug 26 13:11:55.177 2016 (UTC - 4:00)**************************
nvm62x64.sys                Fri Oct 17 17:01:06 2008 (48F8FD12)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
nvstor.sys                  Fri Mar 19 16:45:11 2010 (4BA3E257)
cpuz135_x64.sys             Wed Jan 19 11:42:06 2011 (4D37145E)
MpFilter.sys                Wed Apr  6 16:07:29 2011 (4D9CC801)
nvvad64v.sys                Fri Dec 27 11:41:28 2013 (52BDADB8)
nvhda64v.sys                Thu Oct  9 13:02:27 2014 (5436BFA3)
nvlddmkm.sys                Thu Feb  5 13:01:37 2015 (54D3B001)


http://www.carrona.org/drivers/driver.php?id=nvm62x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=nvstor.sys
http://www.carrona.org/drivers/driver.php?id=cpuz135_x64.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

 

XXXXX


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 kgarcia42

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Posted 01 September 2016 - 08:16 PM

Okay thank you, this will be slow going.  

 

Here is the msinfo report.  I'm trying the Windows Update through the control panel but it sticks on checking for updates forever and then I BSOD.

Attached Files



#5 usasma

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Posted 04 September 2016 - 05:11 AM

D: drive only has about 7% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

Windows Update failures are a huge problem with some W7 systems.

Try some of these suggestions by CKing:  http://www.bleepingcomputer.com/forums/t/625369/high-cpu-usage-and-endless-windows-update/


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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