My client brought in her Toshiba Laptop
Model # C55-S5268
Intel Pentium Processor
Windows 10 v1511
When I turn it on i get the "Toshiba" Logo then a Black background with a White box "Enter Password". This is NOT the Blue BIOS Password Box.
I can not get passed this to get to the BIOS. (pictures Attached) After 3 attempts it shuts down.
Here is what I have tried so far:
1. I have reset the bios by removing all power, Batteries (Including internal battery) to reset the BIOS.
2. Entered Toshiba or TOSHIBA or 1234 as a password, still nothing
Hooked it up Sata to another computer as an external drive
3. backed up clients data
4. used the RegBack files to replace the SAM, and all other files associated in the C://Windows/System32/Config folder (Thinking this may be A Syskey hack)
5. Run Malwarebytes with 0 (zero) results
I have run out of ideas and I'm hoping someone else has had a successful fix for this.