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1st Year Ann. Edition Upgrade Problem with sleep mode


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#1 JazzMahn

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Posted 31 August 2016 - 08:01 AM

Being the early adopter that I have always been, I upgraded to the Windows 10 First Year Anniversary Edition Upgrade.  I really like the changes that have been made but have one problem that I have not been able to fix.  Whenever I choose to have the computer enter sleep mode it goes into sleep perfectly.  When I wake the computer to come out of sleep mode, my lock screen and sign in will come up and then the computer blue screens.  The message on the blue screen is "Attempted to Write to Read Only Memory". I worked with a level 2 engineer from Microsoft and they decided that my video card driver was a legacy driver that could not be updated. I went out and bought a new Asus Video Card with up to date drivers (8-13-16) but the computer still blue screens after coming out of sleep mode.  I have waited past when I can roll the computer back (10 days only).  I guess I can just turn the machine off but I really like using Sleep Mode.

 

Does anybody have an idea what else I might try?

 

p.s.  I was told that Microsoft was aware of the problem and they would come out with a fix some time through Windows Update.



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#2 usasma

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Posted 01 September 2016 - 05:04 PM

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:

To make it work you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 JazzMahn

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Posted 03 September 2016 - 10:09 AM

I hope I can do what you need me to do.  I have worked with computer for some time but have never had to look so deep to find an answer.

 

I was able to download and run the Perfmon report and have it set up as a zip file to send to you

 

I opened the Event Viewer Went to Administrative Events Heading and right clicked.  All that I got when I right clicked it was "Open-Properties_Help".  I don't see anywhere to "Save All Events in Custom View as..."  Am I looking in the wrong place?

 

I also cna't find a way to upload the Perfmon report to this site.  I could copy and paste the entire report into this repy but I don't think that is what you want.  Please advise.



#4 JazzMahn

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Posted 03 September 2016 - 11:10 AM

Finally figured out how to send this zipped file to you.  I did go into event viewer but was not able to save the files you requested.  Let me know what else you might need.

 

Thanks,

 

JazzMahn

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#5 JazzMahn

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Posted 03 September 2016 - 07:46 PM

Here is the second data request you made.  I hope I did it the right way for you.  Let me know if you need anything else.

 

I truly appreciate your assistance.  I hope you will be able to see why I am blue screening with the error message "Attempted to Write to Read Only Memory".

 

I can download

Speed Fan but I do not understand the two requirements that you have listed in order for it to work.

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#6 usasma

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Posted 06 September 2016 - 06:59 AM

My apologies for the delay in responding, but I'm very busy at home.

I suspect these pressures will let up by the middle of the month - but some of them are out of our control, so there's no telling.

Again, I apologize for the delay.

 

The Speedfan thing is a generic guide to getting it to log the temps.

if you don't suspect temps as an issue, just install the program and look at it's results to see if the system is warm.
If you suspect a heat issue, the logging will help to identify the problem (as it'll log the temps just before a crash occurs).

 

Your UEFI/BIOS (version 2102) dates from 2010.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Lot's of NvStreamUserAgent.exe errors in the WER section of the MSINFO32 report.

Please completely uninstall the nVidia drivers, then download and install a fresh copy of the latest, W10 compatible version.

 

I'd suspect (in no particular order):

- video drivers

- memory (hardware) - run these free diagnosti

- compatibility (BIOS)

 

We can try to rule out drivers by running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

You have a driver for Cyberlink that dates from 2008.

Please uninstall the Cyberlink program.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat Sep  3 08:10:24.860 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090316-42125-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.103.amd64fre.rs1_release_inmarket.160819-1924
System Uptime:0 days 10:30:41.604
*** WARNING: Unable to verify timestamp for dxgmms2.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms2.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck BE, {ffffc27020200178, 8000000000800121, ffffb28028d2f7d0, b}
BugCheck Info: ATTEMPTED_WRITE_TO_READONLY_MEMORY (be)
Arguments:
Arg1: ffffc27020200178, Virtual address for the attempted write.
Arg2: 8000000000800121, PTE contents.
Arg3: ffffb28028d2f7d0, (reserved)
Arg4: 000000000000000b, (reserved)
BUGCHECK_STR:  0xBE
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  LogonUI.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
  BIOS Version                  2102   
  BIOS Release Date             06/17/2010
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             M4A79XTD EVO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  2 21:39:03.079 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090216-41250-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.103.amd64fre.rs1_release_inmarket.160819-1924
System Uptime:0 days 14:26:30.824
*** WARNING: Unable to verify timestamp for win32kbase.sys
*** ERROR: Module load completed but symbols could not be loaded for win32kbase.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck BE, {ffffdd6880408178, 8000000000800021, ffffa58160513640, b}
BugCheck Info: ATTEMPTED_WRITE_TO_READONLY_MEMORY (be)
Arguments:
Arg1: ffffdd6880408178, Virtual address for the attempted write.
Arg2: 8000000000800021, PTE contents.
Arg3: ffffa58160513640, (reserved)
Arg4: 000000000000000b, (reserved)
BUGCHECK_STR:  0xBE
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  LogonUI.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT_LARGE
  BIOS Version                  2102   
  BIOS Release Date             06/17/2010
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             M4A79XTD EVO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  2 07:11:55.179 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090216-35812-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.103.amd64fre.rs1_release_inmarket.160819-1924
System Uptime:0 days 0:05:31.923
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck BE, {ffffa37c08400178, 8000000000800121, ffff938160ed30e0, b}
BugCheck Info: ATTEMPTED_WRITE_TO_READONLY_MEMORY (be)
Arguments:
Arg1: ffffa37c08400178, Virtual address for the attempted write.
Arg2: 8000000000800121, PTE contents.
Arg3: ffff938160ed30e0, (reserved)
Arg4: 000000000000000b, (reserved)
BUGCHECK_STR:  0xBE
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  2102   
  BIOS Release Date             06/17/2010
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             M4A79XTD EVO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 29 13:35:23.868 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082916-27578-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.82.amd64fre.rs1_release.160805-1735
System Uptime:0 days 0:07:18.612
*** WARNING: Unable to verify timestamp for win32kbase.sys
*** ERROR: Module load completed but symbols could not be loaded for win32kbase.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck BE, {fffff0a600408178, 8000000000800021, ffffc301e3dfd680, b}
BugCheck Info: ATTEMPTED_WRITE_TO_READONLY_MEMORY (be)
Arguments:
Arg1: fffff0a600408178, Virtual address for the attempted write.
Arg2: 8000000000800021, PTE contents.
Arg3: ffffc301e3dfd680, (reserved)
Arg4: 000000000000000b, (reserved)
BUGCHECK_STR:  0xBE
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  2102   
  BIOS Release Date             06/17/2010
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             M4A79XTD EVO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Sep  3 08:10:24.860 2016 (UTC - 4:00)**************************
000.fcl                     Fri Sep 26 09:11:22 2008 (48DCDF7A)
LHidFilt.Sys                Tue Sep 18 05:26:53 2012 (50583E5D)
LMouFilt.Sys                Tue Sep 18 05:26:58 2012 (50583E62)
ASACPI.sys                  Thu Nov  1 21:54:34 2012 (509327DA)
viahduaa.sys                Tue Jun 16 04:06:10 2015 (557FD8F2)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
rt640x64.sys                Thu Jan 21 03:17:40 2016 (56A09424)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
idmwfp.sys                  Thu May 19 09:20:29 2016 (573DBD9D)
nvlddmkm.sys                Thu Aug 25 16:31:18 2016 (57BF5596)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  2 21:39:03.079 2016 (UTC - 4:00)**************************
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  2 07:11:55.179 2016 (UTC - 4:00)**************************
nvlddmkm.sys                Thu Aug 11 07:07:38 2016 (57AC5C7A)


http://www.carrona.org/drivers/driver.php?id=000.fcl
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 JazzMahn

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Posted 06 September 2016 - 03:57 PM

Could you look at this site and see if there is any advantage to updating my Cyberlink drivers. I have used the program to burn dvd's for ever. I really don't want to delete it.

I just don't think I am technical enough to do the work you want me to do.

I checked and the Nvidia drivers for my new video card aren't even a month old. I do see that there is also Nvidia drivers for my audio. Those dates are also current.

I must admit I am afraid to flash the BIOS. I think I have found the right BIOS upgrade but just not sure. Could you look at the system information and point me in the right direction. I would be forever grateful.

I ran a MemTest 4.1 and no errors were found.

I've deleted and downloaded the newest Nvidia drivers for the video card that are compatible with Windows 10.

Thank you for your help. I just don't know what else to do. It may be easier to just live with the fact the computer won't sleep. I have set up Hibernate and it works. Maybe not as quick as Sleep to return but not bad either.

I thought I knew a lot about computers but you are light years past me. Thanks again.

#8 technonymous

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Posted 07 September 2016 - 04:34 PM

Download speccy from the BC downloads section. Install and run it. Let it gather it's info. Once it's done go to File and Publish a Snapshot. Provide that URL link here so we can take a look.



#9 usasma

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Posted 08 September 2016 - 06:23 AM

You said there was a link to look at - I can't find it.

FYI - it's not very often that I see problems with the Cyberlink programs - so if you want to hold off on removing it for now, feel free to do so.

But remember it as our troubleshooting continues.

 

Just run through the suggestions line-by-line, and if you have problems with it just ask for clarification.

 

Replacing drivers just isn't because they're older.  It also can be that they have become corrupted - so uninstalling the current one's before installing a fresh download is my recommendation.

 

Don't worry about updating the BIOS - you have the most current version installed.

BUT, and older BIOS may have compatibility issues with the newer OS's

Unfortunately, the only sure way to tell is to wipe the hard drive and clean install the original OS that was intended on the system - and then see what happens.

 

MemTest results = good work!

I just noticed that I forgot the link to the diagnostics - sorry!

 

Sleep and Hibernate are similar - so much so that I wonder how it's possible that one can work, but the other can't.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 JazzMahn

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Posted 08 September 2016 - 03:24 PM

Thank you for all of your assistance. I don't want to wipe the drive clean as I have too many hours invested in it. As I originally mentioned, The only problem I am having is not being able to come out of sleep mode. I have added "hibernate" to my options and it works fine. I am just going to continue to use Hibernate for now. I am sure I will have to be more aggressive if the condition of the computer worsens but at present it is doing fine.

Thanks again! You have no idea how much I appreciate your expertise.

#11 usasma

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Posted 09 September 2016 - 06:55 AM

If you can workaround the issue so that you can use the system as you want - then there's no need to wipe it.

 

You might want to run Prime95:  http://www.carrona.org/prime95.html

Try all 3 tests  Blend, Small FFT's, Large FFT's

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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