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Various BSODs, sometimes freezes and reboots


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#1 Sacrale

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Posted 30 August 2016 - 04:42 PM

Alright, I'm making my last ditch effort on this forum. I've tried finding a solution to this on numerous other websites for the past 6 months now and I failed.

I'm experiencing mostly BSODs, sometimes freezes and random reboots on my PC ever since I built it 6 months ago. These errors seem to occur randomly, I've experienced crashes while on full load, but also during idle.

I think that I could narrow it down to a hardware problem, as I have reinstalled Windows 10 four times and Windows 7 twice so far, without fixing the problems, but I'm not sure.

I have also gone through following troubleshooting steps:

  • Replaced the power supply
  • Tested all drives (with Crystaldiskinfo and HD Tune)
  • Tested both RAM sticks separately and together with memtest86+
  • Stress tested the CPU and used Intel's Processor Diagnostic tool
  • Temporarily used another GPU
  • Reformatted all drives before reinstalling Windows

All of these tests yielded no info on any possible hardware failure. As I bought almost all of my parts at different places, I'm trying to find out what could be causing these errors so I can RMA it.

 

My system specs:

  • Windows 10 Educational 64x (full retail)
  • Current age of OS installation: 2 weeks
  • MSI Z170A GAMING PRO CARBON (BIOS version 1.20, most recent)
  • Intel i5 6600k @ 3.5 GHz (not overclocked)
  • 2x 8GB G.Skill Ripjaws V DDR4 RAM
  • EVGA GTX 980 SSC ACX 2.0 (not overclocked)
  • Adata SSD SP550 240GB (boot drive)
  • WD Green 1TB 7200 RPM, Seagate 1TB 7200 RPM (storage drives)
  • TP-Link TL-WDN4800 N900
  • Seasonic Platinum Series 660W

As mentioned, this PC is 6 months old and all its components were bought brand new.

 

I have attached the SysnativeFileCollectionApp.zip. I wasn't able to get a PERFMON output, as it got stuck on "Collecting data for 60 seconds" for about 15 minutes.

Attached Files



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#2 usasma

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Posted 31 August 2016 - 06:48 AM

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

I see that you've already run MemTest and the Intel CPU diagnostics - but please run the rest of the tests.

If you didn't run 3 full passes in MemTest, then please do that.

The Crystal Mark and HDTune are nice programs, but nothing beats the manufacturer's diagnostics on HDD's (there are no good diagnostics for SSD AFAIK) - so please run either the Western Digital or Seagate Seatools diagnostics on the W-D HDD.

Do the video tests last - as you've already tried another GPU (there's still a possibility of problems showing up - so don't skip them please).

 

There are no memory dumps in the uploaded reports (but there is a large dump in C:\Windows).  Please do this:

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

 

Your UEFI/BIOS (version 1.20) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have these problems in Device Manager:

 

Standard PS/2 Keyboard    ACPI\PNP0303\0    This device is not present, is not working properly, or does not have all its drivers installed.
Microsoft PS/2 Mouse    ACPI\PNP0F03\0    This device is not present, is not working properly, or does not have all its drivers installed.
Not Available    ROOT\USBKCXTRLER\0000    The drivers for this device are not installed.

For the first 2 errors, they are safe to ignore if you're using a USB mouse and keyboard

The last error relates to some sort of USB device from Fintek:  http://www.fintek.com.tw/index.php

Please either download/install drivers for it - or physically remove the device from your system.

 

Beyond that, I don't see any significant errors in the reports.

This makes a hardware problem more likely - so please complete the hardware diagnostics that I suggested earlier.

If that doesn't find anything, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html and let it crash 3 times (if it doesn't crash in 36 hours, move on to the next step after turning it off)

The next step is a stripdown to help isolate the problem device(s):  http://www.carrona.org/strpdown.html

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Sacrale

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Posted 14 September 2016 - 04:40 PM

I apologize for not posting here in a while. When I ran Driver Verifier for the first time, it gave me a BSOD right away. I decided to check the minidump myself (with winDbg) and saw an error with the Corsair driver.

I then decided to reinstall that driver and see how that would work out. My PC ran without any problems for 2 weeks, which is the longest it's survived without crashing as far as I can remember.

I thought that fixed the problem when suddenly I got another UNEXPECTED_KERNEL_MODE_TRAP BSOD. Today I decided to run Driver Verifier 2 additional times, which reported a different faulty driver twice. Something that also confused me was that when I restarted after running Driver Verifier, I got the DRIVER_VERIFIER_DETECTED_VIOLATION bluescreen twice (once after restarting the PC after running Driver Verifier, the second time after restarting upon seeing the first bluescreen). Instead of normally starting up, I only had the option to restore Windows to a previous point in time.

Is this part of the driver verification process or should I be worried?

 

Thanks in advance.

 

Edit: Added the dump files from Driver Verifier and my most recent BSOD

Windows denied me permission to upload dump files despite being the only admin (and user) on this PC, so here's a link to my Dropbox:

https://www.dropbox.com/s/zd92x18tmsvin3x/bluescreens.rar?dl=0


Edited by Sacrale, 15 September 2016 - 12:53 PM.


#4 usasma

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Posted 16 September 2016 - 04:19 AM

No, Driver Verifier doesn't make those options.
But, if the system crashes and doesn't finish the boot, after a couple of tries it'll revert to Startup Repair.

In that case, if there's problems with Startup Repair - then you'd have to look for the cause of that.

 

The 2 most suspect things here are the Corsair software and the Logitech software.

Please uninstall the Corsair software and the Logitech GamePanel software and see if that stops the BSOD's

 

Finally, make sure that you have the latest version of your chipset drivers from the MSI support site for your motherboard.

Good Luck!

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Sep 14 17:14:12.995 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091416-5843-01(LGBus2).dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.103.amd64fre.rs1_release_inmarket.160819-1924
System Uptime:0 days 0:00:06.751
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by :ntkrnlmp.exe ( nt!VerifierBugCheckIfAppropriate+48 )
BugCheck C4, {2004, ffffad8f31b28d08, fffff80640ed01f0, ffffde8122efb078}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000002004, Code Integrity Issue: The image contains a section that is not page aligned.
Arg2: ffffad8f31b28d08, The image file name (Unicode string).
Arg3: fffff80640ed01f0, The address of the section header.
Arg4: ffffde8122efb078, The section name (UTF-8 encoded string).
BUGCHECK_STR:  0xc4_2004
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xc4_2004_VRF_nt!VerifierBugCheckIfAppropriate
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 14 16:55:50.480 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091416-5718-01(LGBus).dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.187.amd64fre.rs1_release_inmarket.160906-1818
System Uptime:0 days 0:00:06.199
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for LGBusEnum.sys
Probably caused by :ntoskrnl.wrong.symbols.exe ( nt_wrong_symbols!57CF9A3481F000 )
BugCheck C4, {2004, ffffe3813e10b328, fffff807869901f0, ffffd18073407078}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000002004, Code Integrity Issue: The image contains a section that is not page aligned.
Arg2: ffffe3813e10b328, The image file name (Unicode string).
Arg3: fffff807869901f0, The address of the section header.
Arg4: ffffd18073407078, The section name (UTF-8 encoded string).
BUGCHECK_STR:  57CF9A34
PROCESS_NAME:  ntoskrnl.wrong.symbols.exe
FAILURE_BUCKET_ID: WRONG_SYMBOLS_X64_14393.187.amd64fre.rs1_release_inmarket.160906-1818_TIMESTAMP_160907-044020_57CF9A34_nt_wrong_symbols!57CF9A3481F000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 13 12:52:27.368 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091316-5593-01(kernel_trap).dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.103.amd64fre.rs1_release_inmarket.160819-1924
System Uptime:0 days 2:09:29.050
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 7F, {8, ffff84008e443a30, ffff840091963e30, fffff803ff56d24f}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffff84008e443a30
Arg3: ffff840091963e30
Arg4: fffff803ff56d24f
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-6600K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  1.20
  BIOS Release Date             02/22/2016
  Manufacturer                  MSI
  Product Name                  MS-7A12
  Baseboard Product             Z170A GAMING PRO CARBON (MS-7A12)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 31 12:46:17.339 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\083116-4593-01(corsair).dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.82.amd64fre.rs1_release.160805-1735
System Uptime:0 days 0:00:09.059
*** WARNING: Unable to verify timestamp for CorsairVBusDriver.sys
*** ERROR: Module load completed but symbols could not be loaded for CorsairVBusDriver.sys
Probably caused by :CorsairVBusDriver.sys ( CorsairVBusDriver+14bb )
BugCheck C4, {2000, fffff807614b14bb, 0, 43514d4b}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000002000, Code Integrity Issue: The caller specified an executable pool type. (Expected: NonPagedPoolNx)
Arg2: fffff807614b14bb, The address in the driver's code where the error was detected.
Arg3: 0000000000000000, Pool Type.
Arg4: 0000000043514d4b, Pool Tag (if provided).
BUGCHECK_STR:  0xc4_2000
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xc4_2000_VRF_CorsairVBusDriver!unknown_function
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Sep 14 17:14:12.995 2016 (UTC - 4:00)**************************
iaLPSS2_UART2.sys           Mon May  4 08:41:32 2015 (554768FC)
CorsairVBusDriver.sys       Wed May  6 09:10:40 2015 (554A12D0)
iaStorA.sys                 Wed Nov  4 05:27:49 2015 (5639DDA5)
athw8x.sys                  Thu Jan 28 04:52:54 2016 (56A9E4F6)
asmtxhci.sys                Thu Feb  4 02:22:05 2016 (56B2FC1D)
iaLPSS2i_I2C.sys            Wed Mar  2 21:06:42 2016 (56D79C32)
iaLPSS2i_GPIO2.sys          Wed Mar  2 21:06:59 2016 (56D79C43)
e1i63x64.sys                Fri Mar  4 16:46:29 2016 (56DA0235)
TeeDriverW8x64.sys          Mon Mar 28 14:59:41 2016 (56F97F1D)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
LGBusEnum.sys               Mon Jun 13 14:47:08 2016 (575EFFAC)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
nvlddmkm.sys                Thu Aug 25 16:31:18 2016 (57BF5596)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 13 12:52:27.368 2016 (UTC - 4:00)**************************
CorsairVHidDriver.sys       Wed May  6 09:10:41 2015 (554A12D1)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
asmthub3.sys                Thu Feb  4 02:22:26 2016 (56B2FC32)
NTIOLib_X64.sys             Tue Apr 12 03:04:16 2016 (570C9DF0)
RTKVHD64.sys                Tue Apr 26 07:58:01 2016 (571F57C9)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
LGVirHid.sys                Mon Jun 13 14:47:03 2016 (575EFFA7)
LGJoyXlCore.sys             Mon Jun 13 14:47:06 2016 (575EFFAA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 31 12:46:17.339 2016 (UTC - 4:00)**************************
nvlddmkm.sys                Thu Aug 11 07:07:38 2016 (57AC5C7A)


iaLPSS2_UART2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=CorsairVBusDriver.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSS2i_I2C.sys
iaLPSS2i_GPIO2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=CorsairVHidDriver.sys
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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