OS is Win 7. Malware is called System Care by globalpcworks.com
Unfortunately a very computer-unsavvy friend accidentally clicked on a fake download link and installed this maltware rather than the legitimate link I sent to him (partly my fault I guess - even if the program is called something completely different...). Now "System Care" has installed and obviously is pretending to be a legitimate anti-virus software with alerts.
I've ran MWB in both normal and safe mode and it removed various PUP threats in normal mode but didn't pick up anything in safe mode. I didn't even think to run AVG and haven't had time so far, I will get back onto this tomorrow. The program still remains after the MWB removals.
When I click Uninstall program on System Care a pop up window appears in the centre of the screen asking to either upgrade the service or 'No, uninstall'. The uninstall button does nothing when clicked. Not only that but the pop up window permanently stays in the centre of the screen, it cannot be closed and can't be ended as a process, only a restart removes it. It pops up each time an uninstall is attempted.
At the moment the program does not seem to be preventing me from downloading or running anti-virus or anti-malware software, but I guess that will be a matter of time. Currently I can't even uninstall it.
Sorry if this is in the wrong forum. Any ideas would be appreciated. I only have a lower-moderate grasp of computers myself.