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BSOD Upon Waking from Sleep Windows 10 - IRQL_not_less_or_equal


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#1 jehayharry

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Posted 30 August 2016 - 08:43 AM

By direction of usama I have created this thread to specifically address this issue, which is similar to the one in this thread: http://www.bleepingcomputer.com/forums/t/624767/bsod-since-windows-10-anniversary-update/
 
I am having an issue on my Asus Laptop with Kaspersky installed.  My wifi has been randomly cutting out infrequently and will not reconnect to a network without restarting the computer (no BSOD, however).  But, frequently when attempting to wake my laptop from sleep (almost every time), I get a BSOD a couple seconds after the welcome picture appears.  This activity started on August 27th, and has continued every day since.  
The error stated is IRQL_not_less_or_equal
 
Looking further, I used Driver Verifier to find the specific driver file.  This crashed my computer nearly instantly after pressing the power button on the Asus logo screen.  
The driver found was this mysterious klupd_klif_arkmon.sys
There is nearly no documentation of this driver at all on the internet.  Only a couple threads on bleepingcomputer, created within the past few days, mention it.  They seem to think it has something to do with Kaspersky.
 
System Information:
Spoiler

 
My minidump files from these recent BSOD's are attached as well as the perfmon analysis.
Thank you for your help and time.

Edited by quietman7, 11 December 2016 - 08:07 AM.


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#2 HonorGamer

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Posted 30 August 2016 - 10:19 AM

Will you follow the http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/ so we can get all of the files that we need to better analyze the problem?



#3 jehayharry

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Posted 30 August 2016 - 06:19 PM

[Accidental double post, can be deleted]


Edited by jehayharry, 30 August 2016 - 06:23 PM.


#4 jehayharry

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Posted 30 August 2016 - 06:19 PM

Sorry about that!  Here is the Sysnative zip file (I also put it on my original post).

[attachment=184309:SysnativeFileCollectionApp.zip]

Again, thank you for the help.  It is pretty sweet that you guys help people like this - for free as well.


Edited by jehayharry, 30 August 2016 - 06:23 PM.


#5 HonorGamer

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Posted 01 September 2016 - 05:55 AM

BIOS Release Date 10/31/2013 

Check your manufactures website for the latest BIOS update, and get it updated.

Hotfix(s):                 6 Hotfix(s) Installed.

Do windows update and get the latest updates. You should have more hotfixes than this.

 

Also I would suggest reinstalling Kaspersky completely to make sure everything was installed correctly. If that doesn't work, run Driver verifier: http://www.carrona.org/verifier.html



#6 jehayharry

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Posted 01 September 2016 - 06:55 PM

1.  I cannot find a more recent Bios version on Asus's website.

2.  I always keep up to date with Windows Update.  I am up to date (or I believe so.)

3.  I am reinstalling Kaspersky.

4.  I have already ran driver verifier and the first driver it spit out was klupd_klif_arkmon.sys

 

I hope that removing and reinstalling Kaspersky will solve my issues, but I would also like to have an updated BIOS instead of using a 3-year-old version.  Perhaps you can find something that I am missing.  I will get back to you about what the reinstall does.

 

Thanks again.



#7 jehayharry

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Posted 01 September 2016 - 07:55 PM

Update:  Uninstalled Kaspersky.  There was a blue screen in the middle of the uninstall process (how suspicious), but after restarting I was able to finish unistalling the rest of kaspersky.  There is a new minidump from this BSOD, but I am not sure if it would be helpful.

 

I noticed while testing going into sleep mode before I uninstalled Kaspersky that there is no BSOD anymore.  Instead, the computer simply turns off.  The power light even blinks like it is in sleep mode, but when I try to wake up the computer it goes through the entire boot sequence again.  There are no dump files from these turn-off events as there were no blue screens.

Uninstalling Kaspersky has done nothing.  This automatic turn off thing is still occurring.  And no, I do not have hibernation enabled.

 

Edit:  After searching online a lot of people say to update your Bios - but I can't!  Everything is pointing to the Bios but, with the information I currently have, I can't do anything as I don't have an update to install.


Edited by jehayharry, 01 September 2016 - 08:18 PM.


#8 HonorGamer

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Posted 02 September 2016 - 05:42 AM

Yes please post up the new files, it may actually help us solve your other problem too.



#9 jehayharry

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Posted 02 September 2016 - 07:23 AM

Here are the new files
Do you have any recommendation about what to do about the Bios?

#10 HonorGamer

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Posted 02 September 2016 - 07:58 AM

Did you buy this laptop with Windows 10, or did an upgrade from a previous version of Windows?



#11 jehayharry

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Posted 02 September 2016 - 08:00 AM

Upgraded from windows 8.1 about a month ago.  The computer originally had windows 8, which I then updated to 8.1, which I now updated to Windows 10.



#12 HonorGamer

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Posted 02 September 2016 - 08:01 AM

Did you have any of these issues before you updated to windows 10?



#13 jehayharry

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Posted 02 September 2016 - 08:02 AM

Nope - not at all.



#14 HonorGamer

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Posted 02 September 2016 - 08:10 AM

Okay then it is most likely a compatibility issue. We need to narrow down what is causing it. As we've been saying that it can range from a driver, to your BIOS. Which I took a look and couldn't find any updates for you either. So we need to test out the drivers. If we can pinpoint the driver that is causing the BSODs then we know it isnt the BIOS. However, if we find nothing and it turns out to be the BIOS then you may need to rollback to Windows 8.1.

 

So here are my current suggestions,

 

Uninstall Kaspersky, I know it is a very stable Anti-Virus and normally doesn't cause an issue. However the dump files keep pointing to its drivers. Use the Windows Defender for the time being.

 

You have a lot of drivers that are old and could be causing the blue screens aswell. Anything prior to 2015 try and get it updated. As you can see every driver is listed out along with a link so you are able to find the update.

 

**************************Fri Sep  2 09:25:53.069 2016 (UTC + 9:00)**************************
ASMMAP64.sys                Thu Jul  2 18:13:26 2009 (4A4C7A36)
AiCharger.sys               Fri Sep 23 11:04:40 2011 (4E7BE938)
kbfiltr.sys                 Thu Aug  2 12:22:22 2012 (5019F26E)
HECIx64.sys                 Tue Dec 18 04:32:21 2012 (50CF7345)
btath_bus.sys               Mon Jan 21 18:18:42 2013 (50FD07F2)
atkwmiacpi64.sys            Tue Jul  2 17:35:32 2013 (51D290D4)
IntelPcc.sys                Wed Jul  3 12:25:40 2013 (51D399B4)
plctrl.sys                  Thu Jul 11 12:23:44 2013 (51DE2540)
iaStorA.sys                 Fri Aug  2 10:39:52 2013 (51FB0DE8)
RTKVHD64.sys                Wed Aug 21 13:48:22 2013 (52144696)
Rt630x64.sys                Tue Nov 26 16:32:54 2013 (52944EA6)
LHidEqd.Sys                 Wed Mar 19 09:20:53 2014 (5328E2E5)
LEqdUsb.Sys                 Wed Mar 19 09:20:55 2014 (5328E2E7)
LMouFilt.Sys                Wed Mar 19 09:21:03 2014 (5328E2EF)
LHidFilt.Sys                Wed Mar 19 09:21:03 2014 (5328E2EF)
RtsPer.sys                  Wed May  6 16:22:09 2015 (5549C121)
AsHIDSwitch64.sys           Mon May 11 17:21:36 2015 (55506690)
klmouflt.sys                Tue Jun  2 21:36:12 2015 (556DA33C)
athw10x.sys                 Tue Jun 16 18:29:55 2015 (557FEC93)
AsusTP.sys                  Wed Jun 17 17:27:57 2015 (55812F8D)
btfilter.sys                Mon Jun 29 19:31:54 2015 (55911E9A)
intelppm.sys                Fri Oct 30 11:09:51 2015 (5632D16F)
BthA2DP.sys                 Fri Oct 30 11:38:05 2015 (5632D80D)
BthHfAud.sys                Fri Oct 30 11:42:20 2015 (5632D90C)
igdkmd64.sys                Thu Nov 19 04:28:29 2015 (564CD15D)
kldisk.sys                  Fri Dec 25 16:47:51 2015 (567CF4A7)
kl1.sys                     Fri Apr  1 23:20:28 2016 (56FE83AC)
klpd.sys                    Mon Apr 11 23:25:19 2016 (570BB3CF)
nvvad64v.sys                Tue Apr 12 17:46:52 2016 (570CB5FC)
klbackupdisk.sys            Fri Apr 22 22:25:48 2016 (571A265C)
klkbdflt.sys                Sat May 14 05:10:05 2016 (5736349D)
kneps.sys                   Mon May 16 22:33:56 2016 (5739CC44)
kltap.sys                   Tue May 17 06:04:28 2016 (573A35DC)
klbackupflt.sys             Fri May 20 00:15:06 2016 (573DD87A)
cm_km.sys                   Wed May 25 18:00:10 2016 (5745699A)
klwtp.sys                   Sat May 28 00:08:35 2016 (574862F3)
NvStreamKms.sys             Fri Jun  3 20:28:21 2016 (575169D5)
klflt.sys                   Wed Jun  8 20:43:21 2016 (575804D9)
klwfp.sys                   Mon Jun 13 18:29:14 2016 (575E7CEA)
klim6.sys                   Wed Jun 15 18:57:01 2016 (5761266D)
klhk.sys                    Sat Jun 18 23:07:58 2016 (576555BE)
klif.sys                    Fri Jun 24 20:57:56 2016 (576D2044)
klupd_klif_klark.sys        Wed Aug  3 18:13:02 2016 (57A1B59E)
klupd_klif_klbg.sys         Wed Aug  3 18:25:45 2016 (57A1B899)
klupd_klif_arkmon.sys       Wed Aug  3 18:37:12 2016 (57A1BB48)
klupd_klif_mark.sys         Wed Aug  3 18:51:24 2016 (57A1BE9C)
nvpciflt.sys                Thu Aug 11 20:00:04 2016 (57AC5AB4)
nvlddmkm.sys                Thu Aug 11 20:07:38 2016 (57AC5C7A)
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
kltap.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_klark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_klbg.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_arkmon.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_mark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.


#15 jehayharry

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Posted 02 September 2016 - 09:19 AM

I updated as many drivers as I could find (and used the utilities such as Intel Driver Update Utility).  A windows update was also automatically installed.  Kaspersky is not installed.  The turning off at sleep problem still persists.
Here are the updated reports.  It seems Perfmon might have actually caught something this time as it lists an error.

Edited by quietman7, 11 December 2016 - 12:36 PM.





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