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I think I got infected with a safesurf browser hijacker


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9 replies to this topic

#1 hux

hux

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Posted 29 August 2016 - 06:54 PM

I was able to remove it from croome but I dont know if it's still on my system. plus I went on control panel to remove software , there was some program named speed something, I took it off , and i think it either updated or installed skype and microssoft silver something. which I cant uninstall. 

 

I was going to do a system restore, but I didnt add a restore point, so it doesnt help. 

 

I would like to try and clean my whole system and after add a restore point.  can someone help me , thanks 

 

what are new softwares on the market.  I use, avast, malware bytes, super antyspyware. spy bot. 



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#2 Broni

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Posted 29 August 2016 - 10:37 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 hux

hux
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Posted 30 August 2016 - 02:23 PM

Farbar Service Scanner Version: 27-01-2016
Ran by user (administrator) on 30-08-2016 at 15:14:44
Running from "C:\Users\user\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 
 
 
 
 

 Results of screen317's Security Check version 1.014 --- 12/23/15  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Spybot - Search & Destroy 
 Google Chrome (52.0.2743.116) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Ransomware mbarw.exe  
 Malwarebytes Anti-Exploit mbae-svc.exe   
 Malwarebytes Anti-Exploit mbae64.exe   
 Malwarebytes Anti-Exploit mbae.exe   
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast avastui.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 5% 
````````````````````End of Log`````````````````````` 
 
 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by user (administrator) on 30-08-2016 at 15:18:33
Running from "C:\Users\user\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Latitude E5420 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
Hosts file not detected in the default directory
 
Hosts file not detected in the default directory
========================= IP Configuration: ================================
 
Intel® Centrino® Advanced-N 6205 = Wireless Network Connection (Connected)
Broadcom NetXtreme 57xx Gigabit Controller = Local Area Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : user-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hitronhub.home
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : hitronhub.home
   Description . . . . . . . . . . . : Intel® Centrino® Advanced-N 6205
   Physical Address. . . . . . . . . : A0-88-B4-6D-EC-30
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : fd00:f0f2:4941:e352:a568:f7bf:afe4:3838(Preferred) 
   Temporary IPv6 Address. . . . . . : fd00:f0f2:4941:e352:c983:522f:f272:a476(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::a568:f7bf:afe4:3838%12(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.11(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : August-30-16 2:59:48 PM
   Lease Expires . . . . . . . . . . : September-06-16 2:59:48 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 312510644
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-82-26-20-D0-67-E5-2F-F5-57
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller
   Physical Address. . . . . . . . . : D0-67-E5-2F-F5-57
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.hitronhub.home:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hitronhub.home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{9A0B335A-7073-4687-9008-C18C0E3F600C}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  hitronhub.home
Address:  192.168.0.1
 
Name:    google.com
Addresses:  2607:f8b0:400b:807::200e
 172.217.0.174
 
 
Pinging google.com [172.217.0.174] with 32 bytes of data:
Reply from 172.217.0.174: bytes=32 time=87ms TTL=55
Reply from 172.217.0.174: bytes=32 time=24ms TTL=55
 
Ping statistics for 172.217.0.174:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 24ms, Maximum = 87ms, Average = 55ms
Server:  hitronhub.home
Address:  192.168.0.1
 
Name:    yahoo.com
Addresses:  2001:4998:c:a06::2:4008
 2001:4998:44:204::a7
 2001:4998:58:c02::a9
 206.190.36.45
 98.138.253.109
 98.139.183.24
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=60ms TTL=50
Reply from 98.139.183.24: bytes=32 time=50ms TTL=50
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 50ms, Maximum = 60ms, Average = 55ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 12...a0 88 b4 6d ec 30 ......Intel® Centrino® Advanced-N 6205
 11...d0 67 e5 2f f5 57 ......Broadcom NetXtreme 57xx Gigabit Controller
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.11     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.11    281
     192.168.0.11  255.255.255.255         On-link      192.168.0.11    281
    192.168.0.255  255.255.255.255         On-link      192.168.0.11    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.0.11    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.0.11    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 12    281 fc00::/7                 fe80::f2f2:49ff:fe41:e352
 12     33 fd00:f0f2:4941:e352::/64 On-link
 12    281 fd00:f0f2:4941:e352:a568:f7bf:afe4:3838/128
                                    On-link
 12    281 fd00:f0f2:4941:e352:c983:522f:f272:a476/128
                                    On-link
 12    281 fe80::/64                On-link
 12    281 fe80::a568:f7bf:afe4:3838/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/30/2016 03:05:25 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (08/30/2016 03:05:25 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (08/30/2016 03:00:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/29/2016 09:48:17 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (08/29/2016 09:48:17 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (08/29/2016 09:43:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/29/2016 09:43:41 PM) (Source: DellFeatureEnhancementPack) (User: )
Description: Unable to initialize the DellSmartSettingsSys.dll. Error number = 0xa0000008
 
Error: (08/29/2016 09:28:38 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Users\user\AppData\Local\Temp\jrt\CreateRestorePoint.exe  "JRT Pre-Junkware Removal"; Description = JRT Pre-Junkware Removal; Error = 0x81000101).
 
Error: (08/29/2016 08:40:42 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (08/29/2016 08:40:42 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
 
System errors:
=============
Error: (08/30/2016 03:04:35 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service hung on starting.
 
Error: (08/30/2016 03:02:41 PM) (Source: Microsoft-Windows-LanguagePackSetup) (User: NT AUTHORITY)
Description: CBS Client initialization failed. Last error: 0x80080005
 
Error: (08/30/2016 03:02:41 PM) (Source: DCOM) (User: )
Description: {752073A1-23F2-4396-85F0-8FDB879ED0ED}
 
Error: (08/30/2016 03:00:17 PM) (Source: Service Control Manager) (User: )
Description: The VBoxAsw Support Driver service failed to start due to the following error: 
%%3 = The system cannot find the path specified.
 
 
Error: (08/30/2016 03:00:08 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (08/30/2016 03:00:01 PM) (Source: Service Control Manager) (User: )
Description: The Skype Click to Call PNR Service service failed to start due to the following error: 
%%2 = The system cannot find the file specified.
 
 
Error: (08/30/2016 03:00:01 PM) (Source: Service Control Manager) (User: )
Description: The Skype Click to Call Updater service failed to start due to the following error: 
%%2 = The system cannot find the file specified.
 
 
Error: (08/30/2016 02:59:37 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:28:00 AM on ‎30/‎08/‎2016 was unexpected.
 
Error: (08/30/2016 01:28:00 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a preshutdown control.
 
Error: (08/30/2016 01:27:53 AM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
 
Microsoft Office Sessions:
=========================
Error: (08/30/2016 03:05:25 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (08/30/2016 03:05:25 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (08/30/2016 03:00:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/29/2016 09:48:17 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (08/29/2016 09:48:17 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (08/29/2016 09:43:56 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/29/2016 09:43:41 PM) (Source: DellFeatureEnhancementPack)(User: )
Description: Unable to initialize the DellSmartSettingsSys.dll. Error number = 0xa0000008
 
Error: (08/29/2016 09:28:38 PM) (Source: System Restore)(User: )
Description: C:\Users\user\AppData\Local\Temp\jrt\CreateRestorePoint.exe  "JRT Pre-Junkware Removal"JRT Pre-Junkware Removal0x81000101
 
Error: (08/29/2016 08:40:42 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (08/29/2016 08:40:42 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
 
=========================== Installed Programs ============================
 
Adobe Acrobat DC (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-0C0F074E4100}) (Version: 15.010.20056 - Adobe Systems Incorporated)
Adobe Flash Player 22 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 22.0.0.209 - Adobe Systems Incorporated)
Adobe InDesign CC 2014 10.0.0.70 (HKLM-x32\...\Adobe InDesign CC 2014 10.0.0.70) (Version:  - )
Adobe InDesign CC 2014 10.0.0.70 10.0.0.70 (HKLM-x32\...\Adobe InDesign CC 2014 10.0.0.70 10.0.0.70) (Version: 10.0.0.70 - Adobe InDesign)
Adobe Photoshop CS6 (HKLM-x32\...\{1D106581-6726-4D1B-ABEC-0CA02410F24F}) (Version: 13.0 - Adobe Systems Incorporated)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version: 1.15.0.43061 - Amazon)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 11.1.2253 - AVAST Software)
BeerSmith Brewing Software (HKLM-x32\...\BeerSmith) (Version:  - )
CCleaner (HKLM\...\CCleaner) (Version: 5.09 - Piriform)
CDBurnerXP (HKLM-x32\...\{7E265513-8CDA-4631-B696-F40D983F3B07}_is1) (Version: 4.5.0.3717 - CDBurnerXP)
CDisplayEx 1.10.29 (HKLM\...\CDisplayEx_is1) (Version:  - Progdigy Software S.A.R.L.)
Celtx (2.7) (HKLM-x32\...\Celtx (2.7)) (Version: 2.7 (en-US) - Greyfirst)
Dell Feature Enhancement Pack (HKLM\...\{992D1CE7-A20F-4AB0-9D9D-AFC3418844DA}) (Version: 2.2.1 - Dell)
Final Draft (HKLM-x32\...\{7C3C895B-AE02-4F30-8A6A-051D37A38DD0}) (Version: 8.0.0.81 - Final Draft, Inc.)
GenuTax Standard (HKLM-x32\...\{48809875-FD44-4191-B90C-47405400E48D}) (Version: 1.47 - GenuSource Consulting Inc)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 52.0.2743.116 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Gramblr (HKLM\...\Gramblr) (Version: 2.7.4 - Gramblr Team)
Kindle Comic Creator (HKCU\...\KC2) (Version: 1.160 - Amazon)
KindlePreviewer (HKCU\...\KindlePreviewer) (Version: 2.94 - Amazon)
Malwarebytes Anti-Exploit version 1.8.1.2572 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.8.1.2572 - Malwarebytes)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Malwarebytes Anti-Ransomware version 0.9.15.416 (HKLM\...\{6CA75021-FBB0-41A5-B95C-FC1C9E0421F0}_is1) (Version: 0.9.15.416 - Malwarebytes)
Manga Crawler 1.3 (HKLM\...\Manga Crawler_is1) (Version: 1.3 - )
Manga Studio (HKLM-x32\...\{CFA66508-B19D-4032-AB0A-EBBA2BDF1368}) (Version: 5.0.5 - Smith Micro)
Microsoft .NET Framework 4.5.2 (Français) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1036) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Server Speech Recognition Language - TELE (en-CA) (HKLM-x32\...\{0C96ED3F-83E2-4917-89DC-7837DC775FEC}) (Version: 11.0.7400.335 - Microsoft Corporation)
Microsoft Server Speech Recognition Language - TELE (en-US) (HKLM-x32\...\{66D57636-BD4B-402F-9E7D-5E89C28C8136}) (Version: 11.0.7400.335 - Microsoft Corporation)
Microsoft Server Speech Text to Speech Voice (en-CA, Heather) (HKLM-x32\...\{6483CAE5-A44C-4CC4-8DD2-4F73C00471EC}) (Version: 11.0.7400.335 - Microsoft Corporation)
Microsoft Server Speech Text to Speech Voice (en-GB, Hazel) (HKLM-x32\...\{9F1B2D5B-E203-4A4F-9EBD-AF04489EE058}) (Version: 11.0.7400.335 - Microsoft Corporation)
Microsoft Server Speech Text to Speech Voice (en-IN, Heera) (HKLM-x32\...\{A9AD7528-7979-4472-8D61-A9F2994C8AAD}) (Version: 11.0.7400.335 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio Community 2015 with Update 2 (HKLM-x32\...\{04fa3a35-1f49-4510-8051-819cdc1e6e01}) (Version: 14.0.25123.0 - Microsoft Corporation)
Mobi File Reader (HKLM-x32\...\{FFA8548C-9BC2-427F-9F81-E64F620A30CB}_is1) (Version:  - mobifilereader.com)
MPC-HC 1.7.9 (HKLM-x32\...\{2624B969-7135-4EB1-B0F6-2D8C397B45F7}_is1) (Version: 1.7.9 - MPC-HC Team)
NaturalReader 14 Free (HKLM-x32\...\{773ED0E5-538E-4E86-8E00-719630613290}) (Version: 1.00.0000 - Naturalsoft)
OpenOffice 4.1.1 (HKLM-x32\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
PageFour 1.70 (HKLM-x32\...\PageFour_is1) (Version:  - Bad Wolf Software)
paint.net (HKLM\...\{DF3A46D9-67B3-44B2-9D01-25C8BA772C8A}) (Version: 4.0.6 - dotPDN LLC)
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
SafeZone Stable 1.48.2066.44 (HKLM-x32\...\SafeZone 1.48.2066.44) (Version: 1.48.2066.44 - Avast Software) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 8.3.0.9150 - Microsoft Corporation)
Skype™ 7.27 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.27.101 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1216 - SUPERAntiSpyware.com)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Vuze (HKLM\...\8461-7759-5462-8226) (Version: 5.6.2.0 - Azureus Software, Inc.)
WinRAR 5.21 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
Wondershare Filmora(Build 6.8.2) (HKLM-x32\...\Wondershare Filmora_is1) (Version:  - Wondershare Software)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 48%
Total physical RAM: 3993.05 MB
Available physical RAM: 2057.73 MB
Total Virtual: 7984.31 MB
Available Virtual: 5702.95 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows) (Fixed) (Total:221.02 GB) (Free:10 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\USER-PC
 
Administrator            Guest                    user                     
 
========================= Restore Points ==================================
 
 
**** End of log ****
 
 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 30/08/2016
Scan Time: 3:25 PM
Logfile: malware bites.txt
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2016.08.30.10
Rootkit Database: v2016.08.15.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: user
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 304745
Time Elapsed: 38 min, 51 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Disabled
Rootkits: Enabled
Deep Rootkit Scan: Enabled
Heuristics: Disabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 
 
rootkit didnt give me a log , i think because i didnt have anymalware
 
 

Rkill 2.8.4 by Lawrence Abrams (Grinler)
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 08/30/2016 03:43:47 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Users\user\Downloads\SecurityCheck.exe (PID: 3876) [UP-HEUR]
 * C:\Users\user\Downloads\FSS.exe (PID: 2500) [UP-HEUR]
 
2 proccesses terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 08/30/2016 03:47:23 PM
Execution time: 0 hours(s), 3 minute(s), and 36 seconds(s)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 


#4 Broni

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Posted 30 August 2016 - 08:24 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


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#5 hux

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Posted 30 August 2016 - 10:00 PM

 
.
....
 
 
 
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Windows 7 Home Premium x64 
Ran by user (Administrator) on 30/08/2016 at 23:30:39.46
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 11 
 
Successfully deleted: C:\ProgramData\1472597595.bdinstall.bin (File) 
Successfully deleted: C:\ProgramData\1472600442.bdinstall.bin (File) 
Successfully deleted: C:\ProgramData\1472602337.bdinstall.bin (File) 
Successfully deleted: C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DAOTZ1UN (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\G0Z85EGZ (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\RJCQXII5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UJ8UV62G (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DAOTZ1UN (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\G0Z85EGZ (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\RJCQXII5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UJ8UV62G (Temporary Internet Files Folder) 
 
 
 
 
 
Registry: 0 
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 30/08/2016 at 23:49:51.09
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#6 hux

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Posted 30 August 2016 - 10:12 PM

I have zero virus and malware on adwcleaner. I can't seem you copy paste the log for some reason, but it all says zero. 



#7 Broni

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Posted 30 August 2016 - 10:34 PM

Go on.


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#8 hux

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Posted 31 August 2016 - 12:32 AM

just finished sophos and zero virus. i didnt get any log because it was zero



#9 hux

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Posted 31 August 2016 - 12:34 AM

any other steps? 



#10 Broni

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Posted 31 August 2016 - 08:21 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


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