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Computer Slow After Improper Shutdown


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#1 blub

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Posted 29 August 2016 - 02:41 PM

My 13 y/o cousin did something to Grandma's computer and now it doesn't work right. I only got to look at it briefly, but it seems slow and one of the parental control programs stopped working properly and had to be removed as it was blocking internet access.

According to my cousin, he turned the computer on one morning and it wouldn't start properly and went to an error screen. At some point he restarted it with the power button at least once. In the event log, I saw where it was shutdown improperly, but there was only one reference to it. There were other errors that only started showing up after this incident. I don't remember what they are, I'll have to go back over one day and write them down. I remember that the errors referred to ATAPI and the Shadow Volume Copy, and maybe the Kernel.

Is there a program that could do a system analysis to determine what and where the problems are? I don't want to simply reformat the computer as that's above my skill level. Grandma misplaced the backup discs so I don't even know how to go about reinstalling the OS. She doesn't want to upgrade to Windows 8 or 10 right now either.

Any suggestions?

 

If it matters, this happened about three weeks ago. The computer has been left on the entire time since then. I was waiting for school to start before looking into it any further. My cousin lives there and annoys the heck out of me when I visit.



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#2 hamluis

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Posted 29 August 2016 - 02:55 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#3 dc3

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Posted 30 August 2016 - 09:29 AM

 
 
Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and select Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Copy and paste sfc /scannow in the command prompt, then press Enter to start the scan.  
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
If integrity issues are found in the scan please post the CBS log using the instructions below.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then type cmd in the Search box. 
 
CMD will appear above the search box, right click on it and select Run as administrator.
 
When the Elevated Command Prompt opens copy and paste the command below, then press Enter.
 
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
 
This will place a new icon on the desktop titled CBS.  Double click on this icon to open 
the CBS log, copy and paste the log in your topic.
 
This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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