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Fresh Windows install and still having problems


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#1 zzajlatem

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Posted 29 August 2016 - 01:26 PM

Hello,

I am fixing a computer for my friend at work. It is an HP G71 laptop. He was having troubles with it because it would freeze after a few minutes so I re-installed Windows 7 64 bit Ultimate. This seemed to work, but lost the drivers for the wi-fi connection. I loaded those onto it and now it gives error messages when I try to open an HTTPS webpage. Also, I left it running and the screen saver did not work and it seemed to freeze at that point.

I have gotten great help here before and am hoping that someone will guide me through diagnosing the problem.

Thanks



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#2 JohnC_21

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Posted 29 August 2016 - 01:45 PM

Does your Windows install include SP1? I would also download and install IE11. Try a different browser like firefox or chrome for accessing https sites.

 

You can download SP1 here if you cannot access Microsoft's https site.

 

IE 11 here



#3 zzajlatem

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Posted 06 September 2016 - 03:36 PM

I downloaded the service pack from Microsoft's page and installed it. It was called "Hotfix", correct? after that finished, I tried to google a word and got the same unprotected site error because of the https.



#4 zzajlatem

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Posted 06 September 2016 - 03:39 PM

Also, I'm using Firefox when I refer to "The Internet" or "Googling".



#5 JohnC_21

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Posted 06 September 2016 - 03:49 PM

SP1 is approx 500MB. 

 

For 64bit you should download this version. 

  • windows6.1-KB976932-X64.exe

 

If you right click Computer and it shows Windows 7 SP1 there is no need to download the above SP1.

 

Right click your Wifi Adapter, select Properties. Under the Details tab select Hardware IDs. Copy and Paste the first line into your next post. Do you still get these errors using Ethernet?



#6 zzajlatem

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Posted 10 September 2016 - 12:32 PM

My computer properties are showing service pack 1. My hardware ID first line for the wireless:

PCI\VEN_8086&DEV_0084&SUBSYS_13158086&REV_00

There are 2 more lines if you need them.

I am still getting "Your connection is not secure" errors on https sites, but regular http sites load fine. I don't have access to a direct ethernet cable plug. It is in another part of the house that is not accessible to me.



#7 JohnC_21

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Posted 10 September 2016 - 01:03 PM

Do you get the same error using IE11? For more info on the error in firefox see this page. A possible solution is making sure your date and time are set correctly including in your BIOS settings.



#8 zzajlatem

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Posted 24 September 2016 - 01:33 PM

Yes, I get the same error in IE11 (internet explorer). Could you provide instructions on the BIOS settings?



#9 JohnC_21

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Posted 25 September 2016 - 08:14 AM

Turn off the computer. Reboot and tap Esc. Select BIOS/UEFI settings. In the time date listing make sure the current time and date are correct.

 

If the dates and time are correct see if changing your DNS servers help. Flush the DNS cache after setting them as shown at the bottom of the page.

 

https://support.opendns.com/entries/38001040-Windows-7






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