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Unable to install any antivirus


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#1 NikoCodey

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Posted 29 August 2016 - 09:13 AM

Hello.

I need some help.

Currently, i am studying IT and i have a lot of knowledge about computers, however, i went out of town, and my brother called me to check out his computer which pastes "Hello!" whatever he copies.

Came to his house to check, attempted to open Task Manger which was disabled, regedit the same, so i re-enabled those two via gpedit, saw a lot of malware processes running, and terminated them all.

The tricky part that is that i attempted to install Avast, AVG and Avira- and all installations have failed (assuming the malware is preventing installation?).

After that i attempted running Malwarebytes Chameleon which killed the malware and ran a scan, 275 malware showed up, mostly were PUP's, then Worms, and after Trojans.

Malwarebytes cleaned it all up and rebooted the computer, however, when the computer was rebooted, task manager was disabled again, couldn't install any antivirus, and paste still pastes "Hello!".

Has anyone encountered such malware before? I honestly recommending him re-installing his operating system (Windows XP), because this would be much of a hassle to remove.

Any help would be appreciated regarding this copy/paste thing and antivirus installation which is really grinding my gears.

 

EDIT: Forgot to mention that safe mode causes a BSOD for some reason? No idea what's up with that.


Edited by NikoCodey, 29 August 2016 - 09:17 AM.


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#2 buddy215

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Posted 29 August 2016 - 09:59 AM

I think you are right about reinstalling. Another thought is to install a Linux distro.

 

If you can accomplish the scans required for assistance in the Malware Removal Forum they may can help.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


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