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Windows 10 BSoD


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#1 dalexsines

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Posted 28 August 2016 - 08:29 PM

After restarting my computer I got the BSoD, so I did some googling. Found a page that told me to use BlueScreenView to see my dump files and so I am making a post with said files. 

 

· OS - Windows 10
· x64
· Windows 10 Education
· Full retail version? (provided by my university)
· Age of system (hardware) - 8 months
· Age of OS installation - 8 months (haven't re-installed the OS)

· CPU - Intel® Core™ i5-6500 @ 3.2GHz
· Video Card - GeForce GTX950
· MotherBoard - msi B150M MORTAR Micro ATX LGA1151

· Power Supply - Corsair CX500 80+ (500 Watts)

· System Manufacturer
· This may seem dumb but I built this PC myself so not sure what to put here.

· Desktop

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#2 HonorGamer

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Posted 28 August 2016 - 08:34 PM

Please follow the http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/ so we can get all the crash files needed to analyze the crashes.



#3 dalexsines

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Posted 28 August 2016 - 09:14 PM

I'm having some trouble running the command perfmon /report, what would be the directory to run this in?



#4 HonorGamer

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Posted 28 August 2016 - 10:47 PM

What is it saying? For now post the generated files from the Sysnative tool.



#5 dalexsines

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Posted 28 August 2016 - 11:18 PM

This is the output from the Sysnative File Collection App

 

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#6 dalexsines

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Posted 28 August 2016 - 11:20 PM

This is the message I get when I type  perfmon /report on the cmd prompt (in Administrator mode)

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#7 HonorGamer

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Posted 28 August 2016 - 11:37 PM

Thankyou for the crash files,

 

According to the files, 

 

Probably caused by : memory_corruption 

 

It seems it may have been caused by your memory. Lets rum a Memtest86 to see if this is it. Please run it for a minimum of 8 passes. https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html



#8 dalexsines

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Posted 28 August 2016 - 11:50 PM

Understood, I'll go ahead and do that and give you an update. Thank you for your help so far.



#9 HonorGamer

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Posted 28 August 2016 - 11:55 PM

You're welcome! Good luck!



#10 dalexsines

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Posted 30 August 2016 - 12:20 AM

I have been running memtest for about 6:06:30 now and still no errors, so gonna wait to see if there are any errors up to Pass 8 - 9 and get back to you. I found on some forums that sometimes Memtest may not find any errors but if you try a second software similar to Memtest (PC-check i believe is the name) that there is a chance an error could be found. 

 

If there are no errors found on this test, what would be the next step?



#11 HonorGamer

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Posted 30 August 2016 - 03:07 AM

We will most likely run more tests, and take a deeper look at drivers to see what the issue could be.



#12 dalexsines

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Posted 30 August 2016 - 05:38 PM

Alright I have officially hit pass 8 and there are 0 errors found using Memtest86+ 5.01



#13 dalexsines

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Posted 30 August 2016 - 05:45 PM

I do recollect my younger brother trying to open a file for some sort of program he wanted to use. It was a .bat file that he told me installed some files but he doesnt know where. After having restarted my computer (after he did this) is when the errors started ocurring fo you think that would help with finding the problem? 



#14 dalexsines

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Posted 30 August 2016 - 06:36 PM

Update: Pass 9 just completed with 0 errors. Ending the test.



#15 HonorGamer

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Posted 01 September 2016 - 05:30 AM

Sorry for the late reply! Lets do some hardware checks, http://www.carrona.org/hwdiag.html






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